• Christmas Central

Christmas Central

Overview

Christmas Central has a rating of 4.53 stars from 2,380 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Christmas Central most frequently mention customer service, good quality, and great price. Christmas Central ranks 1st among Christmas sites.

  • Service
    399

Proactively asks for customer feedback

This company does not typically respond to reviews

Positive reviews (last 12 months): 89.4%
Positive
2,004
Neutral
118
Negative
120

Instant Feedback

72
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What reviewers want you to know

Positive highlights

  • Good I found what I was looking for blue Christmas lights
  • Great online shopping experience every time I order!

Critical highlights

  • No option for "0" Terrible Customer Service when trying to return items.
  • Return policy is confusing and not quick or responsive
How would you rate Christmas Central?
Top Positive Review

“Quick deliver and the tree size/shap was exactly what I was looking for.”

Maria C.
1/14/24

First off, the price was really good compared to other sites. As well, it was difficult to find a tall tree (10') but with a 5-6 foot base. The tree arrived quickly. We opened it up before packing it away for next year. I didn't get a chance to fluff it all the way through so I'm hoping it's as full as the pictures but the size and the height is perfectly what I was looking for. Very easy, no hassle transaction and worth the money!

Top Critical Review

“Disappointed with the packaging on both my orders”

Barbara K.
2/7/24

I have only ever placed two orders (very recently) with Christmas Central. Both orders contained Christmas snow globes. Snow globes are FRAGILE. No where on the outside packaging was it stamped or marked FRAGILE. Both packages arrived separately. One package did have damage to a snow globe. Both boxes were bent and smooshed. Clearly, they had been tossed around. I am not sure if I will ever purchase from Christmas Central again.

Reviews (2,380)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (219) christmas lights (80) shopping experience (90) christmas decorations (49) web site (40) return policy (18) quality product (42)
Thumbnail of user mariac3587
1 review
0 helpful votes
January 14th, 2024
Verified purchase

First off, the price was really good compared to other sites. As well, it was difficult to find a tall tree (10') but with a 5-6 foot base. The tree arrived quickly. We opened it up before packing it away for next year. I didn't get a chance to fluff it all the way through so I'm hoping it's as full as the pictures but the size and the height is perfectly what I was looking for. Very easy, no hassle transaction and worth the money!

Reason I chose this business:

Price and tree size/style.

Thumbnail of user angelar2223
1 review
0 helpful votes
January 24th, 2024
Verified purchase

I needed small fir trees for every day use as I keep these trees up as part of my decor year round and Christmas Central had a wonderful selection at reasonable prices. Plus, the trees were life-like, great quality. I also needed a bunch of lighting too. I use it year-round as well and Christmas Central had such a variety of colors and sizes for the lighting that was perfect for my needs. The prices were the best I've seen as well. They have excellent shipping speed too.

Reason I chose this business:

I needed specific items and I found them at Christmas Central.

Thumbnail of user stephaniek1524
1 review
0 helpful votes
February 18th, 2024
Verified purchase

We have multi-colored lights around our entertainment center, sofa table and a decorative tree in our living room. We leave them up all year because it's so pretty. Well this past Christmas I couldn't find them with the white wire where I normally purchase them and unfortunately I had a strand out. No local stores had them. Found them at Christmas Central on sale, the delivery was pretty quick and they match the lights I already have!

Reason I chose this business:

They had what I needed and the price was great!

Thumbnail of user ericaj298
1 review
0 helpful votes
February 2nd, 2024
Verified purchase

I purchased the gift bag organizer and ornament storage box. Both items are made with quality fabrics and are very sturdy.
The bag organizer has multiple areas so I can organize my bags by size or celebration type. It also has an area to hang tissue paper so it doesn't get wrinkly.
The ornament box has plenty of room for ornaments and separate larger sections for bigger items. You can also customize the size of the central ornament area, for big and small ornaments.
Love them both, highly recommend.

Reason I chose this business:

I chose to order from Christmas Central primarily for the quality products, but the unique and variety of items, as well as the price, are also pluses.

Thumbnail of user barbarak2051
1 review
0 helpful votes
February 7th, 2024
Verified purchase

I have only ever placed two orders (very recently) with Christmas Central. Both orders contained Christmas snow globes. Snow globes are FRAGILE. No where on the outside packaging was it stamped or marked FRAGILE. Both packages arrived separately. One package did have damage to a snow globe. Both boxes were bent and smooshed. Clearly, they had been tossed around. I am not sure if I will ever purchase from Christmas Central again.

The gentleman that I spoke to regarding my first order was very helpful and understanding. There was damage to one of my snow globes during shipment He did credit my card for the one snow globe. However, he didn't seem too concerned that they packaging had not been marked FRAGILE.

Reason I chose this business:

They had a variety of Christmas snow globes.

Service
Thumbnail of user josephc3761
1 review
0 helpful votes
January 5th, 2024
Verified purchase
• Updated review

I have used your company before to purchase Christmas related items and have been very pleased with your products, price and the ease of placing my order(s). Two weeks after purchasing my item, I received a notification of your company having a post Christmas sale. My item was now featured for $3.00 off and since I purchased six of the items, your company credited me the $18.00 difference. Thank You!

Reason I chose this business:

Your company had the item I was looking for.

Service
Love your company always have an Item I am looking...
July 13th, 2023
Verified site experience
• Previous review

Love your company always have an Item I am looking for.

Reason I chose this business:

Used your company in the past.

Thumbnail of user suzanneo182
1 review
0 helpful votes
March 2nd, 2024
Verified purchase

I ordered a brown lighted tree for my Spring / Summer decor. It is very easy to use and goes with many different types of decor. Recommend!

Reason I chose this business:

Christmas Central made the ordering process easy, and my item was delivered quickly.

Thumbnail of user druannec
1 review
0 helpful votes
January 9th, 2024
Verified purchase

I bought the personalized football player for a friend's son. It's really cute. They treasure it. Thank you for fast shipping and good price.

Reason I chose this business:

Amazon
Needed football player ornament

Thumbnail of user andreat879
1 review
0 helpful votes
March 2nd, 2024
Verified purchase

I did not get my order in a timely manner, several of my items were damaged, reached out to the merchant about this with no response.

Never heard from ghem

Reason I chose this business:

Thought it would be good quality merchandise, cheap isn’t always as us better

Service
Thumbnail of user carmenh344
1 review
0 helpful votes
December 19th, 2023
Verified purchase

I really like the large variety and the sales but packaging is pretty lacking! Most items I've ordered look as of they've been stored in a dusty warehouse for years. 3 of the items purchased were slightly damaged mostly because they were thrown in the box without being sealed, fortunately I was able to glue things back into place. Lastly 2 items ordered were cancelled without any sort of notification and only found out after receiving refunds. I really do like ordering from here but packaging needs to improve and maybe quality control. Thank you.

Reason I chose this business:

Like large variety of holiday items.

Thumbnail of user justinec103
1 review
0 helpful votes
February 16th, 2024
Verified purchase

Loved the sale on your lights! I use them around my house and got them at a steal! Thank you!

Thumbnail of user robynd191
1 review
0 helpful votes
February 23rd, 2024
Verified purchase

I ordered mini led warm white lights. They came quickly and just what I was looking for. Good price too!

Thumbnail of user lawrencer489
1 review
0 helpful votes
January 3rd, 2024
Verified purchase

Received in a timely fashion. Items are nice looking and will use indoors from year to year.
Thank you for your help!

Reason I chose this business:

Found item on line

Thumbnail of user danag539
1 review
0 helpful votes
February 7th, 2024
Verified purchase

Love the 2 wreaths I got for my fathers grave. They are perfect, came so fast and are great quality!

Thumbnail of user nancyh2889
1 review
0 helpful votes
January 30th, 2024
Verified purchase
• Updated review

Items viewed and ordered are exactly like they appear on the website. High quality products and reasonable prices, as well as very fast shipping! I love Christmas Central!

Reason I chose this business:

Unique products that I can't find anywhere else.

I love Christmas Central!
January 18th, 2024
Verified site experience
• Previous review
Reason I chose this business:

Products purchased from Christmas Central are all top quality

I love the unique items that I find on Christmas Central.com...
December 6th, 2023
Verified site experience
• Previous review

I love the unique items that I find on Christmas Central.com!

Reason I chose this business:

I have always had great shopping and shipping experiences on Christmas Central.com!

Thumbnail of user trudyc97
2 reviews
0 helpful votes
March 10th, 2024
Verified purchase

This was my 3rd order from Christmas Central for gazing balls. I am very happy with each order and their gazing balls are just beautiful. They package each gazing ball with care and all of them have arrived very fast without any issues. I go to the website about once a month to look around and see what I can find. It's a very nice website with beautiful items. I highly recommend this site!

Reason I chose this business:

I came across the site while searching for gazing balls. Their site is just beautiful with all their Christmas items and other holiday items as well. Their prices are nice as well as so many items to choose from

Thumbnail of user yolandah313
1 review
0 helpful votes
January 8th, 2024
Verified purchase

Looking forward to adding this piece to my carnival setup but disappointed that the cars do not move unless manually pushed as they get stuck and stay at a stand still.

Reason I chose this business:

I wanted to add to my Christmas carnival set up.

Thumbnail of user johnr7092
1 review
0 helpful votes
January 17th, 2024
Verified purchase

I ordered a battery powered 10 light string - basically, a tiny, dinky thing with green cord. Paid extra for express shipping.

I received a 300 light string of icicle lights with white cord. One of those "how in Santa's holly jolly butt could one be confused with the other" experiences.

To their credit, they corrected the error, but it wasn't a great first experience.

Service
Thumbnail of user kathleenj1081
2 reviews
0 helpful votes
January 27th, 2024
Verified purchase
• Updated review

So easy to shop this site. I received the order and had put it away with other decorations. So sorry for reporting it as not being received.

Your product and customer service is excellent.

I reported a problem with delivery. I reported product as not being received when in fact it was received. I am so sorry for the misunderstanding. Your team is great. Thank you for the follow-up. All is good. I gave the tree snd can’t wait to use next year.

Reason I chose this business:

Love your products

Service
So easy to shop this site
January 7th, 2024
Verified site experience
• Previous review
Thumbnail of user deborahl2064
1 review
0 helpful votes
January 6th, 2024
Verified purchase

Wish I found you sooner! Got the exact color and size I've been looking for two Christmas seasons! Thank You!

Reason I chose this business:

Glass builds in right size and color I needed

Thumbnail of user sherryr585
1 review
0 helpful votes
January 7th, 2024
Verified purchase

These small wreaths were great with added ribbon to decorate the kitchen cabinets and back of bar chairs. Great price!

Reason I chose this business:

From item search

Thumbnail of user janp485
1 review
0 helpful votes
February 6th, 2024
Verified purchase

Item was exactly as described.
After receiving I realized that the plug cord was not long enough to reach my outlet so in the future I'll have to look for an item with a longer plug cord. And the only other comment I can make was that I wish the lights were more LED brighter and whiter than yellow. They are in my window with the help of an extension cord and they look nice. Thank ypu😃

Reason I chose this business:

Item and price

Thumbnail of user johnb860
2 reviews
1 helpful vote
December 24th, 2023
Verified purchase

I placed an order. It was delivered. Then I reviewed the product. A couple days later I got a message asking me if I'd received my order, but didn't give me any information about what my order was. I had to do some research to figure out what they were talking about. Then I got this survey without asking me if I wanted to do a survey. So the follow up email and survey dropped my review from 5 stars to 4.

Reason I chose this business:

Low price vendor for mini Christmas trees. They weren't very impressive - please see my full review. I doubt I'll be buying them again.

Thumbnail of user heidic403
1 review
0 helpful votes
February 15th, 2024
Verified purchase

I ordered several rolls from the clearance sale and everything is gorgeous and perfect for me. Thanks so much!

Thumbnail of user martim68
1 review
0 helpful votes
February 1st, 2024
Verified purchase
• Updated review

I needed a 3 foot tree and Christmas Central had one. Free shipping included due to the price. It showed up in a couple of days.

I kept getting interrupted, and my cart stayed waiting...
October 31st, 2023
Verified site experience
• Previous review

I kept getting interrupted, and my cart stayed waiting for me. Well done

Reason I chose this business:

I do it every year or so.

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From the business

Christmas Central provides one of the largest online selections of Christmas decorations, home décor and outdoor living items. Christmas Central has provided holiday and everyday decorations for over 20 years online. Our shelves are stocked all year with unbeatable prices and selection.

Company Representative

Thumbnail of user sherriec4
Laura G.
VP Ecommerce
Typically does not respond to reviews
I'm Laura, a representative for Christmas Central. I'm here to ensure you have a wonderful experience shopping with us. Please contact me should you feel we fell short of your expectations in any way! You can also reach customer service via customerservice@christmascentral.com. Thank you!

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4.5
2,380 reviews
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