Developed in part with a grant from
the National Science Foundation
I think I got taken yesterday. Very long story short, I was dealing with a company I assume was in India. The man was very helpful (or so I think) and told me that because I had 3 different anti-virus software system on my computer (which I didn't even realize I had) that they all kind of cancelled each other out. So he removed Norton and McAfee and left AVG. Anyway, he told me that I needed to add CCleaner....but they charged me $249.00. If I'm reading reviews correctly, this software is actually free. He did help me get my wireless running again and he did remove my Norton and McAfee. First, was he correct in telling me that the 3 conflicted and kept each other from properly running anti-virus protection and second, did I pay $250 for something I could have download for free?
asked by Joe C. on 7/28/13
1 Answer
OMG. Fallen for the " my name is bob from 'company x', you have a problem with your computer / internet etc " scam...
1. NEVER give control of your PC over to an unknown person / caller. - lucky if all they got was a payment from you and not credit card details to potentially take more etc etc. Next time get a reputable local PC freelance helper (with recommendation from someone if possible - plenty of scammers in that branch too).
...
2. He was correct that different anti-virus programmes will clash. You have microsoft defender in background (or microsoft security essentials MSE on windows 7). Especially Norton and McAfee are heavy programmes that will slow down a slow PC. AVG was ok until Avast took over and now it's infested with advertising for Avast it seems. Personally - Bitdefender Free, or Kaspersky Free rather than AVG...
...
3. That's a lot of cash for a free programme and some of the 'helper' s time.
..
You did not explain why you even were talking to them... sounds like a cold caller to me... Better places to ask for help are like ... 'reddit' /r/windows - real people will generally give answers in there; or under microsoft web pages help forums etc
Helpful answer 0
Votes
Thanks for voting!
Not as helpful
Add your answer
I am affiliated with this business
I have no affiliation with this business
Posting guidelines

More questions about CCleaner

IS C CLEANER SAFE ON MY COMPUTER WILL IT WORK, WITH NORTON SECURITY, AND WILL IT SPEED UP MY COMPUTER WHAT DOES ANY ONE THING ABOUT C CLEANER, FOR SPEEDING UP YOUR COMPUTER, AND DOES C CLEANER HAVE VIRUS PROTECTION DOES IT SPEED UP MY COMPUTER, AND IS IT PERFECTLY SAFE, AND WILL NOT DAMAGE ANY THING ON MY COMPUTER. DOES MICROSOFT OR ANY ORGAIZATION RECOMEND CC CL Will CCleaner clash with Malwarebytes and Microsoft Security Essentials on a Windows 7 System? when i use this i find that i hav to reset my passwords i clicked on save pasword and a box came up to say you may lose your pass words ?? Where can I take my computer to have them run a registry scan using ccleaner ? I have 2 questions about the product. When you run a registry scan and then it shows many, many items that are potential problems, what do you do if you are not tech savvy? Do you delete them all with the possibility of messing up the computer. I heard that if you don't know what you are doing, registry cleaners can be dangerous. My next question is about duplicate files. I ran the program and again I got hundreds of potential duplicates. How do you go about cleaning these up and what might be the cause of this? does ccleaner continue to work in the backround ?? or do you have to manually keep restarting it like every hour ?? Yes, I upgraded to the 5.08 version and it doesn't seem to clean my computer like the older version did.. It keeps bringing up the same things over and over even after I have cleaned it.. what is wrong?

Ask a question

Get answers from the CCleaner staff and other customers.
Posting guidelines
Is this your business?

Owners and employees, register now to answer these questions from potential customers. Register now

×
Have a question about
CCleaner?
Post Review