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I think I got taken yesterday. Very long story short, I was dealing with a company I assume was in India. The man was very helpful (or so I think) and told me that because I had 3 different anti-virus software system on my computer (which I didn't even realize I had) that they all kind of cancelled each other out. So he removed Norton and McAfee and left AVG. Anyway, he told me that I needed to add CCleaner....but they charged me $249.00. If I'm reading reviews correctly, this software is actually free. He did help me get my wireless running again and he did remove my Norton and McAfee. First, was he correct in telling me that the 3 conflicted and kept each other from properly running anti-virus protection and second, did I pay $250 for something I could have download for free?
asked by Joe C. on 7/28/13
1 Answer
OMG. Fallen for the " my name is bob from 'company x', you have a problem with your computer / internet etc " scam...
1. NEVER give control of your PC over to an unknown person / caller. - lucky if all they got was a payment from you and not credit card details to potentially take more etc etc. Next time get a reputable local PC freelance helper (with recommendation from someone if possible - plenty of scammers in that branch too).
2. He was correct that different anti-virus programmes will clash. You have microsoft defender in background (or microsoft security essentials MSE on windows 7). Especially Norton and McAfee are heavy programmes that will slow down a slow PC. AVG was ok until Avast took over and now it's infested with advertising for Avast it seems. Personally - Bitdefender Free, or Kaspersky Free rather than AVG...
3. That's a lot of cash for a free programme and some of the 'helper' s time.
You did not explain why you even were talking to them... sounds like a cold caller to me... Better places to ask for help are like ... 'reddit' /r/windows - real people will generally give answers in there; or under microsoft web pages help forums etc
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