• CCleaner

CCleaner

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Overview

CCleaner has a rating of 2.58 stars from 36 reviews, indicating that most customers are generally dissatisfied with their purchases. CCleaner ranks 604th among Software Other sites.

  • Service
    7
  • Value
    7
  • Returns
    5
  • Quality
    6
Positive reviews (last 12 months): 16.7%
Positive
1
Neutral
0
Negative
5
2
See all photos
How would you rate CCleaner?
Top Positive Review

“Thanks”

Mi M.
3/19/20

Even the standard version frees up space helped me well. Usually free services are not very reliable, but they are great. Thank you

Top Critical Review

“What, Zero Stars unavailable”

George M.
7/21/22

Have run this product successfully for years. Made the mistake of "Upgrading" to the new version. New version suggested I put a number of programs to sleep, guaranteing that they would wake up when I needed them... Not so much. So now I have a PC that Office apps no longer run on because they won't start. Piriform sold me Premium Tech Support. Only problem is that it doesn't exist. The support has always been marginal, but the product was good. Now BOTH product and support suck.

Reviews (36)

Rating

Timeframe

Other

Thumbnail of user georgem2250
1 review
0 helpful votes
July 21st, 2022

Have run this product successfully for years.

Made the mistake of "Upgrading" to the new version. New version suggested I put a number of programs to sleep, guaranteing that they would wake up when I needed them... Not so much.

So now I have a PC that Office apps no longer run on because they won't start. Piriform sold me Premium Tech Support. Only problem is that it doesn't exist. The support has always been marginal, but the product was good.

Now BOTH product and support suck.

Tip for consumers:
Save your money and your time!

Thumbnail of user mim10
1 review
0 helpful votes
March 19th, 2020

Even the standard version frees up space helped me well. Usually free services are not very reliable, but they are great. Thank you

Thumbnail of user clydeb64
1 review
2 helpful votes
September 23rd, 2021

I'm angry! I have the old free version, only sweeps cookies and stuff like that. Never upgraded because i have other soft ware doing the same thing. But ccleaner took a unauthorized withdrawl from me.
So difficult to get through to them, if they don't reverse the unauthorized withdrawl, i'm going to take legal action. Im sure it wont work but social media will be aware.

Thumbnail of user carolaf5
3 reviews
6 helpful votes
April 18th, 2022

I used it for My Windows computer cleaning, it's helpful with its efficient cleaning and maintenance of the computer, and it is useful to fix some registry errors and block phishing apps. But sometimes it becomes a time-consuming process and it is free with just some basic features, I need to pay for it...

Service
Value
Returns
Quality
Thumbnail of user stephanh53
1 review
1 helpful vote
October 15th, 2022

Ccleaner is the worst company I have ever dealt with. I paid over $20 to download their product. It did not work and I asked for help, then a refund. They have never responded to any of several emails direct to their so called support department and have not returned phone calls. They just don't care. Take the money and run.

Service
Thumbnail of user jader104
1 review
0 helpful votes
September 19th, 2023

I have used CCleaner for a long time and loved it. But something has changed which now aligns with the scummy other stuff out there. Popups you receive without even accessing the app, that you can't close without clicking on the content. Not good! I will delete and look for a replacement.

Thumbnail of user nicholasr779
1 review
0 helpful votes
October 18th, 2022
Verified purchase

I upgraded my ccleaner subscription to software that came with a vpn (kamo). All kinds of strange things were happening to my computer and I thought it was going to crash. After first reboot the new license key was vanished and it said I was using the free version. Anyway it was one thing after another and this 24/7 support they said I had was false and no one ever resolved anything so I requested a refund and asked for the old license key back when they ghosted me for awhile then sent me a key but refuse to extend the license for the three weeks that my computer was tripping out without the software that was originally paid for. Very dishonest ownership. BEWARE!

Service
Value
Returns
Quality
Thumbnail of user 1954mdejong
1 review
0 helpful votes
April 9th, 2024

The startup Optimizer put all of my Office 365 apps into "sleep" mode, which resulted in not being able to start a word or excel document normally. I had to open them in admin mode. After excluding office from the optimize list, office applications could once again be run normally. I will not be using this "feature" of the program.

Thumbnail of user adame699
2 reviews
0 helpful votes
July 11th, 2022

We used the extended version of their software. The hard drive immediately crashed and was destroyed and not recoverable.
We tried to contact CCleaner but they are not responding. It seems like this is a group of amateurs that I will never trust again with my PCS.
They seem non responsive and irresponsible too.

Tip for consumers:
SAVE YOURSELF NIGHTMARE - AVOID THIS

Products used:
ccleaner

Thumbnail of user williams5086
1 review
0 helpful votes
June 28th, 2022

Used CCleaner free for years with good service. Bought Professional, and a month before that expired they renewed it with an unauthorized credit card charge and NO nitification. I had NOT agreed to their "subscription". Trying to get this resolved is impossible based on their response. If they have your credit card information, they WILL use it and they tell you once they charge it, there are no refunds. BEWARE of this company.

Tip for consumers:
This company is just out to steal your money. if given a chance. I am happy with the product, however.

Products used:
CCleaner Professional

Service
Value
Returns
Quality
Thumbnail of user kyul7
1 review
0 helpful votes
April 15th, 2023

CC CLEANER WHEN I TRIED TO BUY THE ANNUAL €7.99 PRO PACKAGED FIRST TRIED TO SWITCH IT TO THE €28.99 PRO ULTIMATE SO I DID NOT CONTINUE WITH PAYMENT AND WENT BACK TO TRY IT AGAIN. IT THEN TRIED TO SAY MY PAYPAL PASSWORD WAS WRONG AND TO RESET IT. SO INSTEAD I WENT TO MY PSYPAL APP AND LOGGED OUT THEN LOGGED BACK IN WITH THE SAME PASSWORD I USED AND IT WORKED FINE. DO NOT USE CC CLEANER THEY ARE TRYING TO STEAL YOU PASSWORDS TO ONLINE PAYMENT METHODS!?

Tip for consumers:
DO NOT USE CC CLEANER THEY WILL STEAL YOUR ON,INE OAYMENT METHODS !

Products used:
The free version only since it tried to steal my PayPal by saying the password was incorrect I uninstall the stealing PayPal account app!!

Service
Value
Returns
Thumbnail of user gregt328
5 reviews
4 helpful votes
January 26th, 2022

I would give more stars except for the fact the program keeps popping up a window asking to upgrade to the Pro version even after the program is closed. This window has a no thanks option, but the fact that it keeps doing this id very annoying. Uninstalled because of this

Thumbnail of user maxp245
1 review
0 helpful votes
August 29th, 2023

I made the mistake of renewing my CCleaner licence early, and I have had so much trouble with them and the program, they keep telling me I need to purchase a new licence key, their so called help was of no help so looks like I have been ripped off
Cleverbridge ref *******
CCleaner Pro 20/08/2023

Thumbnail of user jimp135
3 reviews
1 helpful vote
August 31st, 2018

Every time I update to a New Version I have to make all of my Setting Changes again. It would be best if CCleaner kept my old setting when installing a Newer Version of CCleaner Free such as 5. 46. 6652. Other than that I would have given it a 4. Also the Registry Cleaner should make a Systems Restore Point not a backup file before making changes to the Registry File.

Thumbnail of user zdenekd
1 review
0 helpful votes
September 15th, 2018

Sadly, Ccleaner wiped data (history, favourits, etc.) from my Vivaldi browser, eve thought it was not listed among those programs it would clean data from... very irresponsible and dangerous piece or software!... and it does not more then I can perform from the Windows and software tools & options with much more control! And it is the same obtrusive like it's big brother Avast...

Thumbnail of user robertw5367
1 review
0 helpful votes
June 17th, 2023

I have twice tried using this product's "tune up" processes; once to update drivers, once because "my computer was feeling under the weather." Both times it totally disabled my computer. Once I had to take it to a professional to get it working again. The second I had to uninstall Chrome and Office 360 and re-install them. Probably have others I will need to reinstall. Also destroyed Quicken and I am having to re-enter months worth of data. I have not idea how this keeps getting positive reviews from the corporate reviewers, but I will never let it near a computer again.

Products used:
None

Value
Quality
Thumbnail of user kirbyr18
3 reviews
1 helpful vote
December 4th, 2019

They renewed without my permission and I I cancelled immediately and complained the same day and they said FU no refund sucker. So I would never do business with cleverbridge or pitiform again! Not to mention their product sucks which is why I unsubscribed months ago.

Thumbnail of user alans1344
2 reviews
1 helpful vote
September 13th, 2023

They SLAM you with renewals and make it IMPOSSIBLE to undo auto-renewal. For that reason, ccleaner is now a -10 in my book. AVOID AT ALL COSTS.

Service
Value
Returns
Quality
Thumbnail of user georgeg383
2 reviews
1 helpful vote
December 17th, 2019

Duplicate finder deleted everything not just checked files. Can only recover a couple of hundred of 39,0000 files deleted. Never use with windows 10

Thumbnail of user charlest1153
1 review
0 helpful votes
June 26th, 2022

To order and PAY and sign up, ON the PHONE, NO problem. NOW?
I changed my OS and there is NO WAY to contact CCleaner for HELP. I have a PROR level I PAID FOR.
DO NOT USE CCleaner. NO SUPPORT!

Tip for consumers:
DO NOT BUY!!!!

Products used:
PRO LEVEL CLEANERr

Thumbnail of user bobz41
1 review
0 helpful votes
October 11th, 2018

I bought CCleaner some months ago. Cleaned my registry several times. Finally decided to clean my files also. When the screen came back I was unable to do anything. I had to do a hard shutdown. I was unable to get into Safe Mode. I called Microsoft and we determined that the registry was corrupt. We had to rebuild the operating system in place. I am still finding various functions that don't work but have been able to fix them. I would not install this software.

Thumbnail of user hiromichim
45 reviews
13 helpful votes
March 23rd, 2022
Verified purchase

I have been using this handy clean up utility software on my PC for years now. It does what it is supposed to do flawlessly. You can quickly and easily get rid of unnecessary junk that may be slowing down your computer, like temporary files, cookies, old registry files and so on. With a few simple clicks, all of your junk files will be wiped away. There is also a cellphone app version that will do the same thing for your phone. I have also been using the cellphone app version for a while and it is great, just like the PC one. You can choose to use either the free version or upgrade to the premium paid version for both your PC and cellphone. I have been using the paid version for both my PC and cellphone, so I can honestly say it is great and worth the small licensing fee you pay for them. The free version works just fine, if you don't care about or aren't interested in the little bonus perks of the paid version. Either way, you will be cleaning the junk out of your PC and cellphone with no effort at all.

Products used:
Free version for PC, Free version for cellphones, Paid version for PC, Paid version for cellphones

Service
Value
Quality
Thumbnail of user markr552
3 reviews
11 helpful votes
July 28th, 2018

I went in to purchase the 30% off, 1-year subscription. The page automatically selects the yearly renewal, where you must physically cancel to stop them from a yearly re-charge of the full $24.99. So I un-clicked the box, and the agreement under the Submit button switched to where I was no longer agreeing to the yearly charge. BUT, when the page sent me to PayPal I was told in the fine print that I was allowing them to deduct a yearly charge, with no way of opting out! Thank goodness I re-read the terms on the PayPal page, I wonder how many people don't?
So, I called their customer service, which is not an easy phone number to find, and their answer was that I could simply cancel before the year was up. When I said no, I don't want to agree to it in the first place, THEY HUNG UP! I called back, got the exact same response from a different agent, they also hung up instead of explaining!
This is despicable behavior from a supposed security company who is supposed to be trustworthy. How can you possibly rely on their product when the company itself has such an astonishing lack of integrity?

Thumbnail of user jasperjer
1 review
0 helpful votes
March 13th, 2024

I am using Ccleaner 6.22 which I just received today, and Ccleaner is not cleaning Google Chrome. I used to have Ccleaner clean Google Chrome, but now Ccleaner 6.22 is not cleaning Google Chrome. I wanted to let some one know this.

Thumbnail of user davim2
1 review
2 helpful votes
March 13th, 2018

Tricks you into downloading avast antivirus. Doesnt do much for your pc other than tricking you into downloading other software so be careful.

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About the business

CCleaner.com - Download now and clean up your PC! Home of the hugely popular CCleaner, Defraggler, Recuva and Speccy

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