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How do I ask for compensation for a broken product ?
asked by Time h. on 4/1/16
4 Answers
Dear Time h.,

We are sorry to know, that your product got damaged. Our professional Tech Support team will be glad to look into the issue and help you with getting a refund for the damaged merchandise. Please get in touch with our representative at 800-505-3274 ext 82.

Thank you
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With an Attorney.
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Good luck.
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My recommendation is not try try to find out. In my case, it took over 1 month to get my part because it had to be received from their supplier. It was a part with a core charge. They are supposed to provide a shipping label for you to return the part for credit, but they never provided one and by the time I was able to make contact, they said too much time had past (In 6 point font on the far right of the part page, there was a 30 day limitation -- I didn't see it because I ordered by phone to make sure that the part was correct for my truck). Despite the fact that they failed to send the shipping label, I'm still out $150 core charge. After I finally made contact, the person who told me they wouldn't accept the core for credit did offer me a $10 credit on my next order -- told her that kind of pales in comparison to losing $150 and that my next order was going to occur on a very cold day, so not to bother with the credit coupon.

Save yourself the hassle, find another supplier -- this one just isn't worth fooling with.
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