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Is there any way to speed up file transfers? I have been a subscriber for a week and only 3% of my files have been backed up and 129000 to go! Some days nothing is backed up and some days the total to do goes UP! Carbonite do not respond to there chat mailor telephone and so i would like to get ouit of the clutches. (a refund would be nice too)

asked by ian s. on 7/7/12

1 Answer
I have a copy of Carbonite, a separate disc included with a Serif product I purchased. I've been trying to install it since Dec. 10 last year to replace an earlier subscription that has expired I was unable to transfer that product to my new computer). However, I couldn't install the new one because, according to the set-up dialogue: "The Activation Code you entered is already in use." If so, I told a technician, they're induclging in a scam and in a follow-up message another technician replied that there was a mistake and told me to find another number. After the 6th back-and-forth email exchanges yet another tech told me that "We have reviewed your email and related history and believe that due to the complexity of your issue, we would be much more successful and quicker resolving this issue over the phone or by chatting with us." I responded that if they could not resolve the issue by email when they have all the time to study it, how much more difficult would it be with the phone or chat when everyone is obviously under time pressure. Anyway I complied but until now there is no resolution to the situation. I have since decided not to waste my time anymore. Although the techs were polite and many surveys came my way to give an opinion of their service, I'm still holding an empty bag. Has anyone encountered this kind of problem with Carbonite?
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