CapBeast

Totally not worth the $69.00 I payed for the custom hat I ordered. There were stitch lines in between the custom writing I requested. It made what would have been a nice hat look extremely cheap. When i sent a complaint they never responded, guess customer satisfaction isn't something they care about. Will never use them again.

Cap beast provide a wide varieties of cool collections of Caps, which you can customize it by yourself. I bought a snapbacks customized cap by myself, that is a really appreciable thing from cap beast.

CapBeast may do quality hats but wouldn't know, there's no tracking available for the order process time. I asked for refund because I used another company that got it to me sooner and when I needed. Still waiting on refund. Communication with their "customer support" is non existent, honestly if anyone has spoken to any of their employees over the phone is like seeing a unicorn, those things don't exist.
They also add this which I don't think is applicable anymore: "Kindly keep in mind that due to the current situation with the COVID-19 crisis there may be some delays in response time."

Bought multiple hats from them and they never delivered, nor will they respond to my requests. Total SCAM! DO NOT ORDER!

Stitch quality is very poor and spotty with obvious holes in solid areas and loose threads. My complaint was met with a shrug and an insistence that what I was seeing with my own eyes was actually "excellent" work. They did offer to give me a "tasty" discount code on my next purchase, which misses the point.

Multiple attempts to contact by email and telephone. Capbeast is a scam. Money is gone. Filed complaint with Quebec business bureau

Product is nice and done well, what i cannot understand is it taking 6 weeks to receive 1-2 hats. I can understand the first order because they have to digitalize the design, etc. (Honestly still shouldn't take longthough) but give them that benefit on the first order... but when you re-order, all of your settings should be saved.

It should literally take a few days. - put the hat on the embroidery machine and hit go.

No idea what about this process takes 6 weeks... i can literally build 2 full S60 Detroit Diesel Truck Engines in that time frame. (Not joking)

5stars regarding quality
2.5 stars (reality) regarding the time to receive the product. 6 weeks is insane.

If I need a 3rd re-order I'll be forced to go elsewhere. I cannot wait this long moving forward.

For $40+ I expected some solid embroidery work. Unfortunately some of the inner design of the logo was misaligned with the border, which was noticeable up close but passable from a distance. I've had better experiences with other sites for less money, so I'd probably shop elsewhere in the future.

An order meant to be Christmas gifts was placed on 11/5/2023. It is now 10 weeks later and still no hats. However, that isn't the worst part of my CapBeast experience as that honor goes to the horrible customer service from Faiz and Team CapBeast. From slow response times to giving non-committal answers to the specific question about when the order would be shipped like "I can see that processing takes longer than it should take. I will have a look into the matter, check with the relevant department and do all in my power to have all of the processes involved expedited as much as possible." There has been no update about the status of the order since the last contact on the 5th of January, 2024. With all of the other options available for this type of service please take your business elsewhere.

CapBeast? A better name would be CapLeast.

Update: A refund was requested and at least they are consistent by not responding.

Update #2: A complaint has been filled with the BBB in Canada.

My order was placed a couple months ago without ever receiving updates. I have reached out to their customer service and support, but no response has been met for days! I wish I would have read an honest review. This is my intention. Do yourself a favor as I have wasted months and also had to deal with disputing the charges with my credit card company.

I ordered the hats I designed on 11/22 and have received no updates. I have called the service number and emailed customer service over 20 times and still no status of the hats

After 6 weeks I contacted them they said they still haven't started my order! I'll never order from here again!

Not worth the waite!

This place is ridiculous. They won't return emails or phones calls. I've asked multiple time to just ship my hat or give me a refund...think I've been robbed.

I am so upset! I have placed an order since
November and I have not yet to receive my order and it's about to be March! I tried calling it says it's closed and I have been writing email since January and I got a response once saying it was on its way and after that until today nothing! Don't buy anything from here your money will be gone!

The print was poor quality, and the design was much larger than I had intended. They refused to do an exchange or a refund.

These clowns got my order, took forever to make it, left out components that were clearly in the design I had created online and sent it to me. Upon receiving the product I emailed them a picture and asked if I could ship it back and they add the stuff they forgot/left out and even offered to pay for it! I had to remind them twice and upon the 3rd time in contact with their "customer service" team they hit me with the "let me talk to my manager and see what I can do."
It has now been 3 months since the initial order and nothing has been resolved even after several (more) reminding emails. So this company is clearly ok with me sitting at home with a bull$#*!ass product that I cannot even gift to the person it was intended…and clearly doesn't want to do anything about it.
I don't know if this is normal operating procedure but be weary because you might pay $50 for a custom hat that looks nothing like you wanted it to.

Hat was defective. F looks like a P. They said they would replace it. Then kept saying it was delayed because they were backed up. 2 months later and they flat out stopped responding.

UPDATE: changed from 1 to 3 stars. Months later, they finally did send the replacement hat.

I ordered a cap with a custom embroidery. I understand that they can't match colours perfectly (that just makes sense), but the decision that they made on the colour is clearly incorrect. There doesn't seem to be any part of the process where I could have seen that they made this incorrect decision and corrected them.

I reached out to ask for a hat with the proper colours or a refund, but was refused.

I love the overall quality of the hats. They arrived in a timely manner. I am very pleased with my order

IF THE OPTION FOR "0" STARS EXISTED THAT'S WHAT CAPBEAST WOULD DESERVE. I RECEIVED A HAT THAT TOTALLY BUTCHERED MY LOGO AND OBVIOUSLY WENT THROUGH NO QUALITY CONTROL. I POLITELY ASKED FOR A REFUND, THEY OFFERED TO RUSH ME A NEW HAT INSTEAD. 60 DAYS LATER I STILL DO NOT HAVE THE REPLACEMENT HAT AND NOW ANOTHER REP IS "CHECKING" TO SEE IF THEY CAN SHIP ONE OUT. NO, I WANT A REFUND.

Do not order from this company, I ordered and still haven't received package. They not responding nor answering any answers.

Geez, so a little update on this. Last week (July 7,2020), I finally received 2 of the 3 hats that I ordered. I had ordered one of one style and two of a second. For that hat for which I ordered two, they only sent one of them. My girlfriend got in touch with them on their website and eventually seemed to talk to a real person through Instagram. They apologized, told her they have implemented a number of changes, and told us that they upgraded the missing hats to a better quality and will send out 2 new ones so that they match. We'll see if those ever come. Eight months later, I have 2 of the 3 hats that I ordered, and I am just fine with that. Talk about a low bar to hit. At this point, I don't even care if my other hat comes in and don't care that I never did get a partial refund. Just satisfied enough to be mostly done with this experience.

I reached out to them before ordering and told them when I needed this order by and Vicky assured me yes that was possible and she would rush all departments to make sure it happened. It's almost two weeks after she assured me it would arrive by and it hasn't even shipped.