Bravofly

Tried refunding for my flight and despite the original airline giving a full refund, they were only able to give a partial amount of the full refund. Raised multiple disputes and yet every single time when presented with evidence all they can say its there is nothing I can do about it. Worst of all is that instead of refunding, they charged my card instead and sent an email saying they have refunded. Customer service is really bad and doesn't seem to know how to handle the situation at all. Avoid them at all cost.

My son was not travelled from Singapore to New Delhi on 9-DEC-23 because of his examination date change. When we reached New Delhi Airport on 31-DEC-23 to get Boarding pass then Air India counter staff told to correct sequence number and suggest visiting Air India Ticket counter. When I reach the Ticket counter, they told me that your son can't travel with ticket as he hadn't started the outbound journey, and you have to book new ticket. I am shocked and after multiple requests he is not ready to listen and then I booked another Air India flight ticket on 31-DEC-23 spent huge amount. Before my travel I tried to contact bravofly customer care and through chatbot enquire about 1 ticket cancellation but there is no revert from then and I spent huge amount is ticket. It's totally unprofessional practice and bad experience. I will never book any ticket with bravofly.

This is the worst place to buy anything from. I paid $375 to get a credit of $934 and never got the credit or my $375 back. I have the email proving that what I am saying is so.
Also they have blocked 2 different phones that I called from.

We paid for BUSINESS class tickets. But when we checked directly with the airline we were booked under economy. Now they are giving us the run-around and no answers to any of our complaints or questions. We paid for a service which were not delivered! Fraud to charge clients one advertised booking class fee and book under a lower class.

Pls see attached booking id made last July 14,2023 via manila to fukuoka japan with 5 passengers. Booking id is *******821, the airline cebu pacific itself cannot retrieve my bookings. Pls help.

I asked for cancellation and refund within hours. I was told it would be "a few days". Now they are *******@AirCanada for the delay as we get into weeks timeframe rather than days! I don't trust the company and I'm a bit *******@google as they sowed up there too. I'll be writing a few companies about it. I documented them blaming Air Canada and will show them that. I recommend you stay away. Can't believe I didn't read about them first.

No confirmation of the booking from Bravofly.de after 75hours. Communication should be improved. At the end everything worked out though, but with quite some headache.

Airline cancels flight an hour before takeoff, for no reason. I lose the return flight through another company. That's not Bravofly's fault, but the departing flight cost $150, and Bravofly will only reimburse me $30 because of "handling fees." What handling fees?

The terms and conditions say, "Should the airline open insolvency proceedings, the Company will try and reimburse you the equivalent of the amount on the booking that was not used. Should we succeed in getting your refund, the Company will charge a €35 handling fee per person." But there is no evidence that the airline "opened insolvency proceedings". This is bull#$%^.

Of course, their contact center is just automated or "virtual" BS.

Buy directly from the airline. Don't work with these Swiss crooks.

Booked a flight yesterday via Bravofly, all normal, reservation payment etc, even email confirmation but today 24h later i receive an email with the title:

"Ticketing time limit has been reached for your reservation"

No more information, spend half day calling around airline also the useless and long waiting help line from Bravofly to hear that they havent a ticket yet for me, I should wait 3 days to see if I get the ticket or not.

I will never ever book again via Bravofly

Hello,
My name is Emile, I have reserved a flight using Bravofly and somehow they have decided to cancel the flight however the initial flight with the airline was still ON.
I was obliged to take another flight (more expensive) due to the short notice.
The refund took more than 8 months and finally (after a lot of follow-up messages and escalations) also, they have deducted Charges from the initial payment.
This is the Worst travel Agency, not recommended at all.

I have booked flight via this Bravofly through google flights search and cancelled the booking within 30 minutes as the second leg of the journey could not be confirmed. I was promised to get a refund but then came a email saying "according the airline rules there can be no refund". I called the Airlines and they cancelled the booking and promised to send the refund. I contacted the Bravofly 3 times through their chat only to be informed that there is no refund. The website is a scam and the customer service is extremely poor. Stay away from them.

They changed my flight to 6 hours later on their own and there was no change in the airline schedule which they falsely claimed. Then we would not give refund. They wanted me to travel on whatever they gave me and I had no say. Ended up wasting that ticket and buying new one from a reputable travel co. For change they sent this mail of response in 7 days for flight the day after. Pic attached

Avoid these scamsters as they making a living out of people's miseries.

They do terrible business. They changed my flight and refused to change the time back when i explained i have a connecting flight. They did not ask me and refused to give me a refund

To start off, Bravofly and their employees are extremely unprofessional and unpleasant. Not only do I have to wait TWO MONTHS for my money back, they refuse to push it along. They took 300$ from quick when I purchased the tickets I canceled the flight under 24 hours later and they are now making me jump through hoops get MY money back. I will NEVER by from them again. Please read reviews before purchasing through them. Their ratings are bad for a reason.

In July 2023 we paid £1688.51 for flights in October 2023. 18th of August Bravofly informed us that our flights had been cancelled by the airline for all passengers and they were starting the process of refund. However, they have only agreed to refund £183.25.
The only way to contact them is through my booking on their website, but you can never speak to anyone. The have no direct email address or telephone number so no way to contact them.
The airline's policy when they cancel a flight is for a full refund.
The have emailed my in December to inform me they are refunding the £183.25 despite my attempts to reject this. Where is the balance of £1583.52.
I tried contacting their parent company Last Minute but they do not respond.
DO NOT EVER USE THIS COMPANY AS YOU MAY RISK LOOSING YOUR MONEY.

Bravofly stuffed up my first and middle name by joining them together and when I asked for this to be rectified, they demanded another $225. Avoid Bravofly and book your tickets with someone else

Horrible site. My flight was cancelled due to a typhoon. They will not help to rebook. They have me a choice of a 100 travel credit with the site, or a 57 airline refund subject to a $37 handling fee per their terms and conditions. Do not use them.

Very difficult to get a hold of the customer service department. I booked a flight from the 22nd of August to 27 of August and I receive an email confirmation for the 22nd of August to the 27th of September!

Very disappointed that this mistake has been made especially that I am traveling in 3 days! At least answer your phone! I have sent 2 emails already and no acknowledgment.

Come on people! This is not good customer service -_-

Please advise asap.

Cheers,
Carla

I booked a flight with them, They shown currency INR while entire booking process, however when I entered card details, payment deducted as GBP. They also added some additional services without my consent, which I cancelled later.
My bank charged me additional mark up fee for that transaction and transaction that has refund.

Be aware when you book with them

I do not recommend. I have never received my refund for a trip. Lots of back and forth emails in vain. Very bad experience. Bad business.

Don't waste your money on the 240 dollar plus per person to be able to change your flight date. It's only good for your first flight not your return. Thanks for telling me. I'm in the States with throat cancer telling them that my return date's will change. They said no problem we'll just charge you another 2000 dollars plus. They said we don't care that you spent 1k on change your flight insurance just pay us more. What a ripoff, what a scam. I'll never use or recommend them again.

BravoFly says that they would be in touch with me regarding my change of itinerary request within 2 to 3 days. I did not hear from them for 3 weeks and as a result had to make other travel plans which were costly and BravoFly would not take any responsibility for such unprofessional work.

Didn't realize they are part of the lastminute.com scam till quite late unfortunately. Scumbags list the tickets a few dollars less than the rest everywhere they can and keep shifting buttons and options on the booking screens to trick you to pay for more useless add-ons. Steer clear or be very careful before clicking anything. They stole $75 from me.

Completely unhelpful customer support and refund took 1+ month to arrive after sending notices via the credit card company. Then had to further hassle them to return money instead of "airline credit "!
They are not based in USA, so good luck enforcing US laws like full refund for bookings cancelled under 24 hrs!