For Business
Write a Review For Business Write a Review

Borderfree Questions & Answers

298 reviews
35 questions & answers
Ask a question See all questions

I've got message from my credit card bank today's morning that the Gymboree's order was charged again.
Please help to clarify why the same order was charged twice.

asked by Sara L. on 4/19/17

1 Answer
Thumbnail of user melloneys

They claim that the cost of your order is held in limbo by your bank and only released to Borderfree when they send the item you ordered out... sometimes they send orders in separate parcels, so you should be billed for each one as they go. BUT each time I used them they removed the money on the date I made the order then also removed money each time they sent part of my order. THEY blame it on the bank but my bank said it is untrue. When I complain I have to mess around for about 10 days before the return the money to me. THEY LIE and make excuses!

Helpful  (0)

Add your answer

I am affiliated with this business
I have no affiliation with this business

More questions about Borderfree

Ask a question

Get answers from the Borderfree staff and other customers.

Is this your business?

Owners and employees, register now to answer these questions from potential customers. Register now

Have a question about
Borderfree?
Post Review