Bonanza has a rating of 2.61 stars from 940 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Bonanza most frequently mention customer service, credit card, and phone number problems. Bonanza ranks 42nd among Marketplace sites.
This company does not typically respond to reviews
I ordered a dog crate cover through Bonanza; it was sent to the wrong address, and the people at Bonanza sent another one, no questions asked. When that one arrived it was the wrong size. I received an immediate refund. Very professional, quite responsive, and very speedy. I would order from them again!
I bought an Xbox 360 game from them. When it arrived, I looked at the disc and it has this faded area at the top of it. I put it in the system to try it put and wouldn't even read the disc. I contacted them. And after back and forth banter for 2 days, they finally just started to ignore me. So now, instead of just giving me a refund or picking something different, I am out of money and a game that is just trash. I used to buy from them with no issues but after this, never shopping with them again.
I bought an Xbox 360 game from them. When it arrived, I looked at the disc and it has this faded area at the top of it. I put it in the system to try it put and wouldn't even read the disc. I contacted them. And after back and forth banter for 2 days, they finally just started to ignore me. So now, instead of just giving me a refund or picking something different, I am out of money and a game that is just trash. I used to buy from them with no issues but after this, never shopping with them again.
Tip for consumers:
Would have been nice to know that they don't care to deal with people when the item they sold is not working.
Products used:
Was not useable.
Don't expect to get a refund! Go somewhere else (like etsy or ebay). No help with disputes " keep working with seller" who won't respond to messages. PayPal gave me a refund which let this seller HaiT103 off the hook to refund. Looks like the whole website is a scam
Tip for consumers:
No
Products used:
Never got. Canceled when I realized this seller was a thief
I tried Bonanza for the first time, and my order never arrived. I tried contacting the seller three times to no avail. I then turned to Bonanza for assistance.
I later learned that disputes have to go though the buyer's credit card company, as Bonanza does not offer any type of purchase protections. That's not a great way to do business, so I wanted to give people a heads up. I, for one, won't be using this site again.
I continued to let my eBay items import over Bonanza over the last 5 years or so since started with Bonanza, I did try an next level store with 9%+ seller fees, I noticed no result changes. My google tags seem to be Ok... But I never see any tremendous changes in stats... So I surely would be skeptical to sign up to the $200+ store.
What I have recently discovered and in the process of doing, is making a transition to a personal website. Is a personal website the best way to go? Heck yes, it is! Why? Because you keep all of your funds, you control every aspect of the business. No one charging you fees on shipping, percentage to sell, listing fees. Granted, these selling platforms need to make money, and it eliminates the need for you to manage all intricate details of the site. I get that, however. It is not as difficult as you may think... email me and I can tell you what I'm doing. Knowing how to secure the domain name is the first key thing. And you need to make sure you own it... Do not set up any domain with this selling platforms(bonanza, etc, crater and others) you may regret it in the end. But I can give you a guide on how to get going for a little of nothing at least the first 2 years. If you are short on the money. I will not charge for the information. Just don't want to go into here.
Wow! I thought I found good reviews until i stumbled on this site with updated reviews about Bonanza. The overall site appeared to be good. So I posted a few things... currently I am an Ebay seller. 9yrs. Looking to get away from the love hate relationship I have with them and the policies which try to control a seller and how he operates. Anyway! Tried posting on Bonanza... could not post item descriptions as I needed for my product. The items I did post - no views at all... HMMM! I sent email for support. No reply. Not one person to talk to. Been 5 days. That is crazy; if you are taking money at any %. For fees... you better talk to sellers... I have removed my account... THE reviews here, very helpful.---I ordered 1 item Jan 2015. It arrived pronto... But I too will not take anymore chances.
UPDATE 9-7-2015
Ok. It is not Mid 2015 I decided to give Bonanza another try. Got all my listings posted. They even migrate all of my ebay listings and keep them up to date... WOW!
But a lot is still to be said about selling here... It has been 3 months. I have no views. No sales and I do not think i am getting a minimal place in the search engine. Until I see how this works... I will not pay for any upgrade to advertisement until I see how the selling platform. This is what they want from you. I see that. My booth shows I should be in google search, HMMM, I doubt it.
Now the ironic thing is here. I started selling on Etsy.com as well... same product... Super awesome site. I am doing better there than Ebay and surely better than Bonanza. So at this point I still have nothing good to say. Nothing beats a failure but a try and i have surely TRIED!
Tip for consumers:
Can't say to much for purchasing..But for selling standpoint..Hmmm..I don't think so..the support is a big issue here
Starting in November, they charge sellers a $2 shipping "deposit" if you don't buy your shipping from them they keep the $2 deposit. I went from no deposits showing, to $136 added to my bill all at once. Then tried their shipping and cannot print out the label to fit my label stock...Have to print out on a sheet of paper and cut it out and glue it to the package. Their attitude towards sellers changed drastically when the got their new ceo
I was having problems with Bonanza changing my Item Prices from American to Canadian Dollar prices.
Also too many Hoops to jump through in setting up " Booth ". I don't have TEXTING and they demand I verify my phone number by TEXT Messaging! They can go to hell!
I ordered a dog crate cover through Bonanza; it was sent to the wrong address, and the people at Bonanza sent another one, no questions asked. When that one arrived it was the wrong size. I received an immediate refund. Very professional, quite responsive, and very speedy. I would order from them again!
Products used:
dog crate cover
Ordered a gift for my father 7 days ago... seller will not send tracking information, even after many inquiries. Should have used eBay or Amazon. Shipping was more then the product itself. So disappointed. Will not return. I just hope I get my 56.00 back
Tip for consumers:
Horrible customer service
Products used:
Haven't received anything from. Seller or site. Been a week..... will not use this site again. DEFINITELY will not come back to this site
They attempted to overcharge me on sales tax. Sales tax is supposed to be charged based on a buyers zip code.
Instead of the seller paying sales tax as it should be, Bonanza has inserted themselves in the middle to collect and pay sales tax on behalf of the buyer. So, if a buyer is charged too much, then where does the extra end up?
This really sounds like something the FTC might be interested in.
I'm not a seller, never have been. I was thinking about buying something until I realized what they are doing.
No need to take my word for this. Open an account and place something in your cart. Then check your zip code to find out how much sales tax you are liable for. Check the numbers. (Tax liability 5.3%) They have also inflated the shipping costs.
They have absolutely nothing I can't do without or find somewhere else.
Tip for consumers:
They claim their phone was out of service when I made an attempt to communicate.
Products used:
I left without buying anything as soon as I saw they was planning to over charge me for sales tax.
There is no communication to help buyers with seller committing fraud. Buy else where or take the risk.
Tip for consumers:
Buyer beware, buy at own risk
Products used:
Lego set not original box, returned it but took my refund and purchase too!
Apparently i (almost) got kicked out cuz I was stupid (or crazy as $#*!)? Dumb bald $#*! who works at maverick can pay my tips lmfao!
Products used:
Bar
Bonanza isn't really a good resource for online selling and now they eve worse as they actually charge sellers if they don't buy their shipping labels from Bonanza or "approved" integrators. I am only going pay $2 one time because I can't close my account if I don't pay it.
Like ebay, but most of the sellers are based only in the US, which is great. Especially good for finding american branded auto and home tools which you cannot always find on other websites. Site is a little hard to navigate using a mobile phone, but on the desktop it works just fine.
They won't close your account-they do not update shipping addresses. Customer service is bad. No traf
Tip for consumers:
I closed one of my old acts that I'd already closed ages ago. Tried again but it s still open.My 2nd purchase was mailed to an address 15 yrs old after I removed the address from my 1st purchase. Their system is antiquated. Customer service well, it's flat. They now charge $2.00 if you don't purchase a shipping label from them. Seller beware.
I've never heard of and or used Bonanza before but thought I'd give them a try since the Movihome Instant Popup Tent I wanted to purchase was no where else to be found. Worst mistake of my life! The tent I received was not what I paid for! The seller Lee Ruler sent me an Amazon regular manual tent which was unused and a regifted Xmas present from another person from Atlanta, GA (gift receipt was inside the box). I emailed the seller and hoping to get a refund in 3 weeks or so. I also reached out to Bonanza and pending response but I highly doubt they will assist since after Googling Bonanza Reviews, they have a TERRIBLE review history filled with so many consumer complaints! Wowow, two weeks of wasted time and money. What's even worst is that this seller, Lee Ruler is still defrauding and scamming customers by listing/selling many more of this Amazon regular manual tent listed as a "Mobihome" Instant Popup Tent on Bonanza website. Consumers BEWARE and DO NOT do business on Bonanza or you'll regret it! Read the Bonanza reviews on BBB and Google. Appears Bonanza promotes bad behavior and sellers and they will not help you get your money back from the seller!
My book arrived damaged in the mail. I took pictures and shared it with customer support and received a response back that there was nothing they could do about my damaged book.
"Customer Support" is worse than non-existent. No phone number, and emails are only sporadically returned by their "Happiness Producers" (yes that's what they actually call their customer service members--funny/not funny) Entire weeks pass in between replies and when they final arrive they are misinformed and ineffectual. A word to the wise: You're completely on your own when purchasing through Bonanza.
Products used:
None. Never received purchase. Never received refund.
Sales have gone downhill in the past couple of years plus they won't protect you from stolen credit cards purchases/chargebacks so I had to remove that payment option from the platform. Also they make you pay in advance for your shipping labels but NOW they started charging you half the cost of the label with each shipment even though they have your money for labels AND also they mark up the cost even though I pay the extra membership fees to them which is supposed to include discounted shipping and no longer does. The seller customer service is abysmal.
Products used:
We are a seller.
I received a text from Cash app support stating my transaction for $199.00 was declined because they thought it fraudulent, well it was.
Products used:
Nothing, I had never.heard of the place until they tried to steal money from my Cash app
I received garden plant inserts today. They were the wrong item. There's no way to make it right bc my user name doesn't work on the bonanza website. The only thing now is ask my cc for a charge back. I didn't believe I was buying something from a 3rd party website that has no affiliation with the seller beside a platform to distribute items. Unfortunately, the Dogwood Farm Market sent me 72 cell tray inserts when the paperwork and what I ordered was 48 cell tray inserts. Very disappointed. There's no number to contact.
Tip for consumers:
Check the web before purchasing anything on websites you aren't aware of or haven't used before bc I have become so fed up with internet purchases and poor customer service
Products used:
Seed starter Plant tray inserts
Don't EVEN at all even consider buying from this place. They will "ghost" you because it IS a GHOST SITE~! You 100 percent will be SORRY if you do because you will be throwing a cotton ball at an elephant if you have any problems...AND YOU WILL HAVE A PROBLEM. Please, Stay Away! Be Warned! Move On~! Don't do it...DO NOT BUY ANYTHING FROM THIS COMPANY...SCAM COMPANY TO THE MAX~!
Tip for consumers:
Stay Away From This Company~!!!!!!!!! No. No.No. DON'T DO IT> Do not buy from this scam company!!!
Products used:
Electric Fireplace
My recommendation is AVOID BONANZA like the plague! I had a horrible experience with a seller that went by the name "Earlen." I order two items through PayPal, each a separate transaction. I followed the tracking information, but never received either item. The first purchase was sent to an address in the next state and hundreds of miles away. The second purchase was sent to an address in another city in my state but more than 100 miles from where I live. I contacted the seller multiple times requesting a refund and got now where, just responses like "what canI do for you?" I contact Bonanza multiple times and all Bonanza did was contact the seller, telling the seller that I had a question and wanted to hear from the seller. NO HELP AT ALL FROM BONANZA! I tried calling Bonanza a few times, but only got a recording in Spanish with no opportunity to leave a message or talk to someone. BONANZA IS A TOTAL RIP-OFF! I submited a claim to PayPal and am hoping to get the refund owed to me, the amount of $98.40.
They do not take responsibility for their sellers unlike most other sites. They want you to let PayPal take care of any issues. And they won't in most cases.a lot of sellers just don't ship and ignore messages. Beware.bad risk
Tip for consumers:
Do not use this site
Products used:
Toy
I've had a booth at Bonanza for many years. Excellent help when needed. Good customer service. Thanks.
Cindi/comfortcreamline
Products used:
I am a seller on Bonanza. I highly recommend them.
I accidentally purchased a 12 month membership, and within 24 hours tried to cancel it. Well, its been 6 months and I have be recharged the membership. Wow... what a piece of crap company. They must be hurting for the $290. And really don't care about customer service or anybody. Watch out for this company. Years ago, they were better, but now. I would not trust them at all.
Tip for consumers:
Don't sell on this site ...
Products used:
Tried to cancel a year membership and would not.
Bonanza has an A rating with the Better Business Bureau and actively monitors and assists all inbound queries that are submitted via the Better Business Bureau. If you can please direct your inquiry via the BBB we will do everything we can to assist.
Bonanza was launched in June of 2008.
Hi Jeanne,
Thanks for leaving this review and so sorry to hear about your experience. We see you have an open support ticket with a member of our Support Team regarding this matter. We are glad to hear you have filed with PayPal. This seller is currently under investigation and appropriate action will be taken once that investigation ends. In the meantime we recommend replying directly to the support agent's latest email so we can better assist you. Thanks for your patience and understanding.