• Bluedogink

Bluedogink

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Overview

Bluedogink has a rating of 2.51 stars from 45 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Bluedogink most frequently mention customer service, and credit card problems. Bluedogink ranks 19th among Printer Ink sites.

  • Service
    19
  • Value
    14
  • Shipping
    15
  • Returns
    10
  • Quality
    11
Positive reviews (last 12 months): 0%
Positive
0
Neutral
0
Negative
4
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What reviewers want you to know

Positive highlights

No positive highlights yet

Critical highlights

  • I follow up and BDI customer service says, sorry about your "shortage", we'll check it out.
How would you rate Bluedogink?
Top Positive Review

“Great deals and excellent customer service!”

Sam B.
1/28/20

I've been ordering from Bluedogink for a year now and have had all great experiences. They send coupons and I always get a great deal. My orders typically ship out that day or the next day. One time I got an defective HP product but their customer service issued an RMA immediately and I was credited within a week. Very happy and will continue to order from Bluedogink.com

Top Critical Review

“Don't waste your time”

Heather G.
7/11/23

Ordered Ink Cartridges for my brother printer middle of April 2023. The items arrived July 11,2023. Items arrived 3 months later! They were sent via UPS in a balled up bag that provided absolutely NO protection. Ink purchase totaled $194.00 Check out the condition of the boxes when I opened the bag. (photo attached). Just poor communication and expectations for an ecommerce site. I do not recommend this company and will not be ordering from them again.

Reviews (45)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (17)
Thumbnail of user heatherg1185
1 review
0 helpful votes
July 11th, 2023

Ordered Ink Cartridges for my brother printer middle of April 2023.
The items arrived July 11,2023. Items arrived 3 months later!
They were sent via UPS in a balled up bag that provided absolutely NO protection. Ink purchase totaled $194.00 Check out the condition of the boxes when I opened the bag. (photo attached). Just poor communication and expectations for an ecommerce site. I do not recommend this company and will not be ordering from them again.

Products used:
Purchased ink but have not attempted to install the damaged box of bluedogink yet. (the current cartridge in printer is not empty yet)

Service
Value
Shipping
Thumbnail of user saraht1189
2 reviews
1 helpful vote
December 14th, 2021
Verified purchase

I ordered a Brother printer last week - there was no shipping estimate at the time I ordered, and no mechanism for speaking with a customer service rep 'live'. This was a red flag that I failed to take note of.
It's now 5 days later, the printer hasn't shipped, I emailed customer support and they acknowledged that they actually don't have the printer - might have it in 3 weeks. They offered to cancel the order - so, a 'take it or leave it' approach to customer service. Do not buy from this company!

Service
Value
Shipping
Returns
Quality
Thumbnail of user nvrhan
1 review
0 helpful votes
March 22nd, 2023

Ordered a product they advertised as "IN STOCK" on 01/13/2023 - never shipped. Conveniently my debit cards started getting charged a several different locations that day and for several days after until I got the card cancelled. Customer service keeps telling me it will ship in two weeks. It is now 03/22/2023 and yet another 2-3 weeks. TOTAL SCAM COMPANY! Asked if I wanted a refund - of course I do, but I am not giving you my new debit card number.

Tip for consumers:
Don't order from this company.

Products used:
Haven't received yet

Service
Value
Thumbnail of user davidd3323
1 review
0 helpful votes
October 20th, 2021
Verified purchase

As the title suggest.
Purchased toner cartridges, received wrong type, did not notice, put up for now, ~4 to 5 months later discovered the error and as such the boxes are unopened. Was told too bad, been to long. Not going to make their error right! In the end, they got my $345.00 and I have four Brother TN225 set of cartridges for sale.
Caveat Emptor

Thumbnail of user pauld2449
1 review
0 helpful votes
September 8th, 2022
Verified purchase

After ordering a product I received and email that my order had been shipped, however a week later I contacted them when I discovered they had only printed a label. The product never made it to the shipper. No response to 5 emails and 3 phone calls. I have contacted my credit card to dispute the charges since I never received the product and no response from customer service

Service
Thumbnail of user rr528
1 review
0 helpful votes
March 16th, 2023
Verified purchase

Purchased 4 toner cartridges that cost over $200 a piece. One was defective. Returned it well protected, just not in original box because due to structural repairs in the office the original box had gotten thrown away. Even had an RA (Return Authorization) for the cartridge. They RTS the package and never even looked at the defective cartridge. Now I am out another $200 plus to replace the defective cartridge. Not to mention in the whole process, they do not return phone calls and they take over 48 hours to respond to emails. I do not recommend bluedoging!

Tip for consumers:
BEWARE!

Products used:
toner cartridges

Service
Value
Shipping
Returns
Quality
Thumbnail of user alisonm367
1 review
0 helpful votes
April 5th, 2022

Contacted company about a printer I saw available. I know for a fact it is no longer in production. They said a purchase would be a "Pre-order", not a real purchase. The company (Canon) will produce another batch of this printer in a few weeks! NO - the printer is out of production. So companies like this hold your money for a month, collecting interest on it, before refunding you. Scam.

Thumbnail of user sergior220
1 review
9 helpful votes
December 29th, 2020
Verified purchase

This company is a scam. They advertise as items are in stock, then make every excuse on why its not and pushes back with COVID as the excuse. Sorry. Covid doesnt manage your inventory. They like to ghost you when you question them or they run out of lies to tell you.

Tip for consumers:
Find another reputable vendor

Service
Value
Shipping
Returns
Quality
Thumbnail of user michaelf2379
2 reviews
8 helpful votes
February 23rd, 2021

Placed and order 2/6 no communication until 2/15 telling me out of stock I cancelled the order they then said it was too late the item had magically shipped which they faked by generating a UPS labe it did no ship until 2/16 I was given tracking with a promise to deliver 2/19 never happened on 2/22 could not find unit, refused to resend another unit and did not issue a credit.

Thumbnail of user susanan13
1 review
13 helpful votes
October 29th, 2020

This company never shipped my product so I asked for a refund and I never received it. They never answer their phone, so I've been dealing with them over emails. I'm to the point that I will never receive anything. It has been going on since Oct 1 2020. I don't recommend them, they have been nothing but headaches. I'm done with them. If I could give them a zero star I would

Thumbnail of user melodyb149
1 review
5 helpful votes
April 22nd, 2021

They gave me false information on when my order was supposed to ship. It never came I called them, and that particular item was backlogged until they got there shipment in on Wednesday that week and it would be shipped out then well Wednesday came and went so did the week, and I didn't get my items.

Tip for consumers:
There apparently lazy and will do and say anything to get you off the phone. Im just hoping my credit card information doesn't get stolen now

Products used:
I wanted the Canon Tr150 printer with 2 separate ink cartridges

Service
Value
Shipping
Returns
Quality
Thumbnail of user denisem341
2 reviews
3 helpful votes
May 16th, 2021

I purchased an item through blue dog ink for a customer of my small business. After charging my card they never sent a tracking link and did not respond to my many email inquiries. About a week later I called and they said it would go out 2 days later. Only 2 days later it still did not go out. I could not get anyone on the phone and they have not responded to my emails, again. If they don't respond tomorrow I will dispute the charge but regardless, they have wasted my time and made my business look bad to our customer because we could have purchased the item elsewhere. I will never use this organization again personally or professionally.

Tip for consumers:
Don't purchase from blue dog ink

Products used:
None

Service
Shipping
Quality
Thumbnail of user dawng478
0 reviews
0 helpful votes
January 18th, 2022

I ordered some thermal labels. I was sent a notice saying they were back ordered for 2 weeks. I called them to confirm this. So I found different ones and immediately cancelled the order next day. They said it was too late they already shipped the labels. Even though they said the day before they were back ordered for 2 weeks. They refused to give me a refund or pay for return shipping.

Tip for consumers:
Make sure you get a refund before you order from another company because they will send anyway.

Products used:
Thermal labels

Service
Value
Shipping
Returns
Quality
Thumbnail of user brianh1363
1 review
9 helpful votes
October 5th, 2020

SHOULD BE TAKEN DOWN. SOMEONE WITH THE TIME: PLEASE TAKE THEM TO COURT.

Lists back-ordered inventory as in-stock to get your money and makes the refund/cancellation process impossible. Since they don't allow PayPal payments, you have to file a case with your credit card company. It looks like the money they steal from customers is applied to reduce prices so they can get more orders.

Tip for consumers:
Set up a new account for each order because they only act legitimate for new users.

Products used:
Printer Ink

Service
Value
Shipping
Returns
Quality
Thumbnail of user robertg1821
1 review
7 helpful votes
September 10th, 2020

My first and last encounter with this company was disappointing. I was shopping for a certain affordable Brother color laser printer. After seeing several major national retailers sold out of that printer, chose to place the order with this company which showed "in stock". Placed order on Thursday, three day holiday weekend and, by the following Wednesday, no communication indicating an unforeseen delay. Order still showed as "pending". A few hours after emailing them, got a reply, from customer service, that they had run out of stock after my order and I needed to wait 2 to 3 weeks. As of last evening, this item still shows on their site as "in stock". Dozens of other Brother color laser models, Even under $300, also show "in stock". Several are in similar price range but none were offered by customer service as an alternative. As none of their products was reported as "not in stock", have to wonder how many others are also being falsely advertised as "in stock". The first rule of professional business is to advertise correctly. The second rule is to communicate, effectively, with your new and old customers. I am afraid these people failed on both counts. To their credit, they replied reasonably quickly and apologized and offered to cancel the order which I accepted.

Thumbnail of user allysond11
1 review
7 helpful votes
January 3rd, 2020

When it comes to returns and defective products, this company has no integrity or responsiveness. I purchased a defective imaging drum in November, identified the defect within two weeks of purchase, and then spent the next six weeks being strung along by customer service. They acknowledged the defect in the first call, but first tried to tell me I needed to contact the manufacturer in Japan for a refund. A refund of what, exactly? My transaction was with Blue Dog Ink, not Okidata, and it was Blue Dog Ink holding the money I paid for this defective item. As a distributor, it is Blue Dog's responsibility to pursue compensation from the manufacturer, not mine. This being a ridiculous suggestion, they quickly changed their position and promised to authorize the return, but then took two weeks to actually submit the RMA and provide a return label by email. They shipped the return via the slowest (and, I'm sure, cheapest) domestic shipping service available which took 17 days to reach their warehouse, then sat on my return for another 10 days despite follow-up on my end. Every communication was met with vague excuses, inadequately explained delays, and unfulfilled promises of action. Ultimately, I had to file a consumer complaint with the Florida Attorney General in order to get my refund processed.

Tip for consumers:
DON'T. If anything goes wrong, customer service will leave you hanging.

Products used:
various toner and imaging drums

Service
Value
Shipping
Returns
Quality
Thumbnail of user joea1155
1 review
0 helpful votes
October 19th, 2023

Ordered bounty paper rolls. While the packaging is Bounty, the paper towels themselves are not. Not even close. I have tried to reach "customer service" through an online form, as well as called in (got a voicemail).

Service
Value
Shipping
Returns
Quality
Thumbnail of user robertw1537
1 review
5 helpful votes
March 25th, 2020

I ordered a set of toner - 3 color and 1 black. They sent the wrong black. I couldn't figure out what was wrong, because it looked exactly like the starter toner that was in there. I just kept on getting an error message. I went through three Lexmark tech support agents, before someone could finally figure out it was the wrong toner.

In the meantime, I got so frustrated I bought another from Staples (based on the number on the box). So that one failed too. So, now I have 2 opened toners I can't use.

They refuse to fix their error. I know I didn't go around their website looking for color and black toner - I bought it all on the same page.

They clearly couldn't care less. I won't be back.

Thumbnail of user juliank54
1 review
2 helpful votes
June 8th, 2021

They offer and sell products that they do not have in stock. Then they lie through the whole process even though they know they will not be able to fulfill the sale. Nice way to play with your money

Products used:
HP printer

Service
Value
Shipping
Thumbnail of user orir3
2 reviews
2 helpful votes
July 11th, 2023

This company is a mess. They don't have items in stock like their site says. Also, I couldn't get anyone on the line to talk to about it. I don't why they are doing this, but do not buy from here.

Products used:
None, cause nothing arrived

Service
Shipping
Thumbnail of user brendal1349
1 review
1 helpful vote
September 27th, 2022
Verified purchase

I made an order. They told me that there would be a delay because it was out of stock but I would recieve my order within 6-8 weeks. Its been 12 weeks and still nothing. I followed up again and they told me that my order was cancelled (because they did not have the product I purchased) and they could not return my money (because the expiration date on my card used has changed) and they want to issue me a credit coupon for future purchases. I WILL NEVER ORDER FROM THEM AGAIN! I want my money back!
Brenda Lizotte
Purchase Order: *******

Service
Thumbnail of user mg896
1 review
0 helpful votes
October 18th, 2021

Ordered 5 ink cartridges for my plotter in July. Package arrived with 2 ink cartridges. With orders often coming from different places, I figured the balance of the order would arrive, no worries. A month plus goes by and I realize I never received the balance of the order. I follow up and BDI customer service says, sorry about your "shortage", we'll check it out. Another month goes by and I follow up. They say, because so much time has gone by, we cannot do anything. Then they say the order was fully sent according to the weight of package (0.7 lbs). I check the weight of the two cartridges I received and based on their weight (7 oz), if all 5 had been sent the weight of the package would have been about double what was recorded on the freight receipt. I send photo of two cartridges to BDI to prove it and they ignore it. THE WORST CUSTOMER SERVICE EVER! I basically got bilked for more than half of my order.

Thumbnail of user samb508
1 review
0 helpful votes
January 28th, 2020

I've been ordering from Bluedogink for a year now and have had all great experiences. They send coupons and I always get a great deal. My orders typically ship out that day or the next day. One time I got an defective HP product but their customer service issued an RMA immediately and I was credited within a week. Very happy and will continue to order from Bluedogink.com

Thumbnail of user johnw4096
1 review
2 helpful votes
May 17th, 2021

They will tell you that the item is in stock and after 2 weeks of wait, You will be force to call them and they will just tell you its out of stock. Not reliable company, no communication what so ever BEWARE! Don't Order!

Tip for consumers:
BEWARE

Products used:
Staples

Service
Value
Shipping
Returns
Quality
Thumbnail of user pattie20
3 reviews
2 helpful votes
June 28th, 2022

Terrible customer service. Charged my credit card 6 weeks ago. False promises about delivery dates. Multiple requests for updates with no response. Finally I just cancelled the order! Buyer beware.

Products used:
None! They never shipped.

Service
Value
Shipping

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About the business

Ink Cartridges, Toners, Printers, Storage Media, HP Toner, Epson Inkjet, printer ribbon, and more at Bluedogink.com.

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