blitsy

Since Ive found Blitsy in December 2017, Ive placed 3 orders, all of which were priced so very right, arrived super fast, and were packed well.

Two of my orders were during Christmas week and New Years week, and they both arrived within 2-3 days of ordering.

Ive emailed with questions and received prompt replies from Allison, whom I truly appreciate!

My third order arrives tomorrow, and I cant wait!

I received a coupon for 50% off my order they wouldn't honor. Prior to this incident there were other issues with website and customer service. I wouldn't recommend the website. When I contacted customer service they replied but they're attitude was one of not caring whatsoever where I took my busines which I said I'd take elsewhere and I have spent close to a thousand dollars on their website. Enclosed is a picture of the coupon they did not honored. This was the last act that took me over the edge. The fact that they simply could not have care less if I was stayed as a customer or not clearly showed me they do not value their customers.

Every crafter like myself is always excited to receive and use the purchases made specially when done online. However, with almost 1 month (25 days to be exact) of waiting/shipping, the excitement just waned and turned into frustration. Spending almost $125.00 plus international fees was no joke and one would at least expect a delivery of at least 5 to 15 days as written on the website. Maybe you should think about upgrading your delivery system? Partners? One big factor for me is definitely fast shipping/delivery,

I recently placed an order with Blitsy and needed some help with the ordering process. Leigh was fast, accurate and followed up with return emails. The quick turnaround of the order was astonishing as well. It provided me with quality products in good time and at very competitive prices. Free shipping added to the attraction also. Leigh and the Blitsy team are the best!

I bought a couple of stamping and card making tools from blitsy.com at the best price I could find online. I wasn't sure what to expect after reading some of the reviews and considering it was right before Christmas. But my order came in 2-3 days, and it was very well packaged. Granted I live in Chicago, that may help with the shipping time. Best shopping experience I had this holiday season.

I bought a word punch board from them. The first time I used it one of the lettered broke while trying to separate it from another letter. The instructions said the letters could be stored by attaching them to one another. In order to get anything done about this problem, the customer service rep must deal with the manufacturer. It has been 10 days and still no response from manufacturer. Today via email the rep suggested that maybe I could donate or regift the No mention of the $33 I spent on it. I will never order from them again. Their return policy is awful even if you have a defective product.

Have recently placed multiples orders from Blitsy and very pleased with products and service. Received within 4 days. Had one order where ink leaked from a bottle, thank goodness was in a plastic bag so got no further than the inkers in the bottle. An email to Blitsy was responded to within the hour and a replacement was sent. I think this is awesome service. Very pleased with this business!

I ordered some stuff during Black Friday when they were having a sale. Got my package, but it was not the right order at all. I emailed and heard back after 2 days that they will look into it. The rep was supposedly off so Alan the supervisor took over and told me he would get back to me after hearing from the shipping department. Well, it's been almost two weeks since that last correspondence and I emailed two more times just for a follow up with no response whatsoever. Extremely disappointed with their lack of service. I understand it's the holidays and things get backed up, but this is unacceptable.
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UPDATE... After another attempt contacting customer service, I got a response from Alan who was very apologetic and finally made it right. I got my order in time for xmas and my intended recipient. All is good.

I have ordered from them 22 times in the past year! Why? Because they offer great prices, frequent promotions and fast, FREE shipping on orders over $29.99. Compared to other websites, that is phenomenal! I have never had to contact customer service except to tell them how much I appreciate their business practices.

Delivery times are an absolute joke. They send packages by local post - two weeks later and I still haven't got my product. Waste of time. Never ordering from here ever again! Now I have to figure out how to get my money back.

I also didn't know the company is US-based, so I have to pay custom taxes, due to the fact that all their prices are in British pounds.

I contacted Blitsy about something that look strange regarding tracking of my order. I received a very quick reply from Leigh who was very helpful. Thank you very much!

I have been buying from Blitsy for at least four years. 28 Purchases since 2014. I had a year or so break because their shipping costs went up and made it unjustifiable to warrant a purchase. It has since been adjusted to free shipping over $75 to Africa, and suits me well, as I always get charged by our customs here but it equates to what I might have spent on postage so they cancel each other out. I have never had a problem with my order, I expect it to arrive within 3weeks and am usually right. I have just checked my transactions with Blitsy, and everytime I have a problem as far as I can see I have been remunerated in some way. There have only been 3 times out of the 28 times. I will definitely be back. Prices are a little higher but the free shipping makes it up.

I want to give a shout out to the customer service team at Blitsy. I received a dylusions large stencil and unfortunately it was broken due to being packed incorrectly. I sent an email with a picture and received a response in less than 24 hours. And I am now looking forward to receiving my replacement. I am so happy with the quick response and positive interactions with the team. Thank you everyone at Blitsy

Laurie Probst

2-3 day delivery is an absolute lie! I assumed they would send USPS priority with that claim. My mistake was I believed their claim. Ordered on a Monday their site said I would get it by Friday which is when I needed the products by at the latest. It will not arrive until after the weekend, I will now receive the items too late so I am going to return the order. What a waste of time. I will never order from Blitsy again.

Allison is the best customer service rep ever. She was helpful in helping me deal with a die that didn't line up with the stamp right and refunded my money to me! You can best believe I will be ordering again in the near future! Thanks blitsy and Allison!

I place an order 11-25-16, the payment was settled 11-28-16 and my ordered still has not shipped. I reached out to customer service. I did get an email apologizing, but no indication as to when my order will ship.

The website proudly advertises " "Today, we are announcing that all orders will be shipped from our warehouse within one business day. This means orders within the contiguous U.S. will arrive within a few days from the time you place your order." This is simply not true.

My order arrived within the given time frame. Communication was really good, friendly and prompt. I am very happy with my order and will buy from here again. :)

I placed my first order with Blitsy and unfortunately there was a missing piece. I contacted customer service and they responded right away and refunded my money right away! No hassle what so ever! Needless to say I will be a return customer! Besides all that I love their selection and prices!

There are very few companies who actually are as diligent in hiring customer service reps as they are CEO's. Blitsy has incredible customer service. I specifically want to give kudos to Alan. He took my anxiety of a shipment lost very seriously. Replaced it without question. We kept our correspondence going, as I said if the first arrived, I would keep it and Blitsy could bill me for the 2nd. I found him to be courteous, had a sense of humor (important to me), was loyal to the company, had my interest first, and replied to emails promptly. This is stellar service. I have waited 3-5 days for a reply from other companies who tag me back immediately saying they will get to me in 24 hours. Yeah, right! Alan is the benchmark and I would hope a company like Blitsy would find a way to reward service like his and acknowledge it in front of peers.

Blitsy has always shipped quickly, and has quality products at the best discount I can find on the web. In one case I had a damaged item, which was communicated to Blitsy customer service, and they very quickly addressed the issue to my complete satisfaction. Stellar customer service!

I ordered a few Tim Holtz Distress Ink Reinkers from Blitsy. The price was great and they came in the mail pretty quick. All of the reinkers cane factory sealed and upon opening and testing them I noticed one was very dried out. The ink was thick and chunky to the point where I couldnt suction any into the eyedropper. The next day I contacted Blitsy customer service and received a prompt super friendly response from Allison. She apologized for my inconvenience and said she was shipping me a new one my way immediately. She also said not to worry about sending back the defective ink. I would definitely recommend Blitsy to my crafty friends!

The people here are so friendly and helpful too. I love the things I have ordered there and will shop here again! Jan

I am a avid follower of Blitsy and have watched them grow over the last few years. I have ordered at least 50 times and have never had a problem. The one time I did they provided the help I needed. It appears this review site only collects the negative and doesn't require any information to leave a review. As a former store owner myself who knows how difficult it is to sell online anything online, I appreciate the service and savings they have provided to me. Thanks Blitsy!