BitsAndPieces

I didn't like the puzzle right as soon as I opened the box. The puzzle piece shapes seem weird and are strange shapes and some of them even look like edge pieces when they are not! I find they are a very cheap glossy and bulging look to them and there was no picture in the box to work with. I was so uninterested to do the puzzle that I put it away and grabbed another brand of much better quality

Bits and Pieces caries a variety of gifts and products. The prices, service, and selection are great. The website is easy to navigate, and checkout is simple. I use this site for unusual gifts. I always find something that is perfect for my hard to match family interests.

We have done jigsaw puzzles for years including many from Bits and Pieces. As we were nearing completion of our last Bits and Pieces puzzle, we found several pieces were exact duplicates of other pieces and didn't fit in the puzzle. The duplicate pieces were the same shape and the same picture. We also found a small section that had no pieces so we were not able to complete the puzzle.

We contacted the company and sent several of the duplicate pieces with the letter. I said that I expected a response. When we didn't get a response, I sent a second letter requesting a refund. Still no response. My thinking is that Bits and Pieces does not have a customer service department.

We will not ever buy Bits and Pieces puzzles again and suggest that you do the same.

I am fairly new to doing jigsaw puzzles and rely on the picture on the box to guide me. The last four puzzles I completed from Bits and Pieces had colors in the picture that did not match the puzzle, which was really frustrating. I wrote to them and was disappointed that no one cared. I did one more order but if this one is off too, that's it.

I was purchasing a few items on their site and noticed they had free shipping if my order was $50 or more. So I added an extra item to ensure I had free shipping. I later found out after placing my order that one of the items was now out of stock (it was not when I added it to my cart), and the total without that out of stock item put me below $50, and they charged me $13 for shipping. There was no notice, no option to substitute it. What sucks is without that out of stock item, my pre-tax and pre-shipping total was $49.98. Yep, two cents short.

I contacted them via email to try to get this fixed, but all they offered was a $5 off code for a future order, which by the way, didn't work. I will never order from their site again.

The Table is defected, one screw and washer will pop out when trying to set the table up!
Bought this for my husband for Christmas. Contacted customer service for a return label, I was told I had to return it at my own charge. Went to UPS to ship it back at a cost of $99.00! I did not ship it back to them, why would I at that cost, I paid $128.00 for a defective table and they wont pay for it to be sent back. Tried emailing them pictures 3 times, they informed me the pictures were not with the email. I know the pictures were attached to the email. No customer satisfaction at all. I am know disputing the charge with the credit card company.

I bought a puzzle table for my teenage daughter for Christmas. The legs can lock in the closed position, but do not lock open when the table is in use. Additionally, her cat jumped up onto the table the very first day and the entire side of the table broke off. For $130 I certainly expected something that was more stable than this, it's incredibly flimsy. Not recommended if you have pets or kids, it will not survive.

I ordered my wife a puzzle board and a puzzle got a ugly lamp instead I called customer service 3 weeks later I finally got the puzzle board but still no puzzle witch sucks I like the stuff they have I was going to do all my Christmas shopping with them but I can't trust to get the correct things

In 50 years, I have never had a puzzle with duplicate pieces: This one had 2! There was also 3 missing pieces. Having read the reviews, I see now this is very common for this Company to have missing pieces. I contacted them because it would be nearly impossible to add extra pieces to a puzzle without it done on purpose. I called BP because the 2 duplicate pieces and 3 missing pieces was so egregious, I wanted BP to send me a replacement. I sent a detailed letter as to why I was contacting them, not Amazon.
I advised that while missing puzzle pieces can happen (though clearly BP has very poor QC given how often it happens in your factory), it is impossible to add extra/duplicate pieces to a puzzle unless it is intended. In my case, there were 2 duplicate pieces! I advised that because of the fact that the additional pieces were intended, or the result of gross negligence, I was looking to BP directly, as the manufacturer, for remedy. Simply, I asked that the puzzle they sold be replaced with one without missing or duplicate pieces.
I received a form email that said I should contact Amazon, as that is where I purchased the puzzle. I re-sent the email, and asked them to read it, as I had already explained why I was not contacting Amazon. In response, I received the exact same email.

I placed an order on September 26,2023 and my credit card was charged upon placing the order. A month later, I still have not received my order. Every time I check on the order status, the ship date is pushed out a few more days. I contacted customer service and they said my order was delayed by a glitch in their system, and that they were putting my order on priority. Just checked the order status, and shipping has been delayed AGAIN. Ridiculous service in this day and age when I regularly receive orders from other companies within a week. Do NOT recommend this company for anything!

I received my Bits and Pieces puzzle as a Christmas gift. It had 8 missing pieces and 6 duplicate pieces when finished. We intend to throw it in the garbage and tell the gift giver we enjoyed it because it wasn't her fault this company provides an inferior product! Beautiful looking puzzle. Challenging but frustrating when you are not provided what is needed to complete.

I ordered the Tiger sanctury puzzle and just finished it, 3 pieces missing and an extra piece
I ordered quite a few 1000 piece puzzles, but I will look elsewhere from now on

During COVID the delivery was particularly bad but, the puzzles are very nice and very well priced. I love that the pieces are not cut traditionally but are more interesting.

I bought 3 items from Bits and Pieces for Christmas gifts. Two of them turned out to be total disappointments.
The "Fitzroy storm glass" was nothing more than a tube with water that did nothing! We left it undisturbed for over 2 weeks and nothing ever changed.
The "amazing" hover ball came with zero directions. The first time we tried to use, It flew straight up into the light fixtures and crashed. Disappointing (and embarrassing) to give Christmas gifts that turned out to be junky.
I called the company to get a return label, but was told they do not offer that service. I put the 2 items in a small box to return, and paid $17 for return postage! Never again!
I would not recommend this company to my worst enemy! Waiting for my refund.
I hope it comes through. However, I am still out $17.

Been trying to get info on my order. All I get is updates that keep pushing back the shipping date. No answer if they even have what I ordered. Just one big nothing useful from them.

Don't believe the satisfaction guaranteed! I ordered $50 worth of puzzles and the pieces are cut ridiculously stupid. The pieces are not sturdy either. When ask to return said give me credit and wanted me to pay to ship back which as every one knows would cost as much as puzzles.

I appears my order is walking from where these people are based. No Christmas present for four people this year because my order from 12/5/22 has not yet arrived and today is the 23rd. Never mind that I needed to ship the presents on to Nevada and Texas. Their phone takers promised me the 24th but the fed ex shipping now says the 26th or 27th. HORRIBLE HORRIBLE EXPERIENCE. And I will get a full refund, you betcha. If I could give them worse than a one, I would have.

I ordered just under 200.00 dollars worth of items to give as Christmas presents in November. They advertise 5 to 7 business days for shipping and it is December 22nd and I haven't received anything. Twice I have contacted the company and all I get is "I'm sorry". During my last contact the customer service representative said that I had been given an apology credit. Haven't seen that either.
Save your time and money, purchase from a different company. I would not recommend anyone to purchase items from Bits and Pieces

Bitsandpieces is a website/catalog specializing in puzzles: jigsaw puzzles, 3-D puzzles, and all the stuff that can go with them (puzzles sorter and storage boards, puzzle glue, etc.) Great selection!

I think their pricing is on the high side but the bundle prices (pick 3 of this kind or size) and their clearance items still make it a better buy thank full price puzzles from a store. They also have some fun smaller items that are good for bday gifts and stocking stuffers!

There is a US, UK, Canada, and Australia specific websites.

spilsbury.com, bitsandpieces.com and jigsawpuzzles.com are all owned/run from the same company!

This is the first time in years that I've placed an order with a company that charged shipping. Even places with free shipping can get orders out the door. Five days after my order was placed the items hadn't moved. I placed 3 other orders with different companies (free shipping) on the same day. I already have one item, another due to arrive tomorrow and the last in transit.
After I cancelled my order I got an email saying I would receive my refund with in 30 days. What? Most places don't charge until your order is shipped. BitsAndPieces can do better.

Have completed 3 puzzles of ******* pieces and unfortunately all 3 puzzles have had 999 pieces! Very unfortunate and frustrating to spend hours on puzzle and have one piece missing. Cannot even share puzzle with others.

I wish they had negative numbers for this for you. Though arena Jersey I ordered a puzzle 2 weeks ago and now they're saying it won't be here until March 9th. I was supposed to get it last week and they're giving me some sorry excuse and tell you one thing I will never buy anything from them again

I ordered 6 things all are in stock on the 1st of December and now it's the 9th and they said it may ship today or Monday the 12th. I called and talked to John and all he would say is it's being shipped. I need it by the 16th. He could have cared less. I will never use or recommend them. I will post and tell as many people as I can NOT to buy from them.