BikesDirect Questions & Answers

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Here’s what consumers have asked with answers from BikesDirect staff and previous consumers.

46 questions answered
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Question:

Looking to buy a bike and it needs to be dual purpose. i live back in the woods about 1200 feet and then it turned to blacktop, dirt and gravel in the cool neat areas i would like to ride. what would be the best way to go pricing them least to most expensive

Answer:

Hi there are many different bikes that will suit your purposes. Please email bd4salesteam@aol.com with your budget and more info and they'll get you on the perfect bike :)

By mike s.,
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Question:

How does the swift 8 gravity compare to motmbecane or winsor. thanks rich

Answer:

Hi -that is a very good bike and many customers love it. The closest comparisons would be the Elite 8 Motobecane which has a much more comfortable suspension fork. Get this bike over the Swift 8 if you are riding a bit rougher roads. http://www.bikesdirect.com/products/motobecane/elite_8-speed-nexus.htm The closest Windsor is the Rapide which has more gears and no suspension fork. Get this bike if you have hills / headwinds and mostly smooth roads http://www.bikesdirect.com/products/windsor/flat-bar-hybrid-road-bikes/rapide-hybrid-flatbar-road.htm Please grab one asap - these bikes always sell out fast. Our #1 complaint from customers is that our bikes sell too quickly :)

By mike s.,
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Question:

Hi, i want to order a titanium fatbike. i live in dubai, united arab emirates. can you tell me the freight charge please.

Answer:

Hi - please email bikesdirectbikes@aol.com - you can order from us with special procedures :) See this link also: http://www.bikesdirect.com/frequent.htm#overseas Q: Do you ship internationally? (Back to Top of Page Click Here) A: Not directly, sorry. There are far too many customs restrictions to be able to accommodate this. Our website DOES NOT ACCEPT international credit cards. Orders cannot be placed from international IP addresses. However, we can still sell you a bike; read on how: Canadians see below. All other international customers, if you make arrangements with a freight forwarding company or with family or friends in the U.S. we can sell you a bike but payment MUST BE MADE with a wire transfer or with a U.S. Money order. Please email bikesdirectbikes@aol.com for details

By mike s.,
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Question:

What kind of assembling would i need to do?

Answer:

Hi - depends on the bike. Most need front wheel installed, attach bars, insert saddle/post, inflate tires and check shifting adjustments. Attach pedals. Tighten / check overall bike parts even those that arrived installed - check out this assembly page: There is a MTB video and a cruiser assembly video along with other helpful info and more videos:) http://www.bikesdirect.com/instructionhelp.htm

By mike s.,
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Question:

I'm trying to compare the gravity swift 21 to the swift pro. i'm leading toward the 21 because it should be less weight with v brakes but also see it has lesser quality derailleurs. help me make this decision by filling in what the two would be like on a test ride as far as how the shift. i do not really need disk brakes as i ride on the streets and sidewalks. i selected this brand as it has the upright position and can be adjusted to lean over if needed. also, am i'm i missing or over looking any other difference between these two gravity swift models? i sent a email question in 4 days ago and still no response. i asked how wide the seat is on this bike. i'm ready to buy one just need some of your expert support.

Answer:

Hi - our salesteam answers emails by the next business day. If you emailed on Friday after 5pm - they should have an answer to you later today. These saddles are very comfy but they are not super wide nor super narrow. About medium width. Both bikes have Shimano derailleurs that shift very well, the biggest difference is slight finish and perhaps more durable with you go to higher levels. Basically- Get the Swift21 if you are riding only in fair weather and not too hilly areas as it has 21 gears. Get the Swift PRO if you ride sometimes in rain since the disc brakes will give you powerful all weather braking. The 24 speed drivetrain has a wider range so you'll climb hills easier and ride more efficiently overall.

By mike s.,
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Question:

I haven't got a receipt from my order and is being more than 48 hours.

Answer:

I ordered after hours on Wednesday night, recived confirmation of payment via PayPal instantly. Email receipt received Friday morning.

By Christopher S.
Question:

How much assembly is required?

Answer:

Just attached wheels, and air tires, handlebars seat post, adjust brakes. Adjust derailleur as needed.

By Christopher S.
Question:

From a reviewer: a derailer came bent right out of the box, reviewer stated that it was not warranty covered. is this correct?

Answer:

Probably the derailed hanger. Probably bent in shipping. Email them for replacement.

By Randy H.
Question:

I'm hearing from my lbs, that the top end mountain bikes, have a recent history of frames breaking and welds coming apart...any truth to this?

Answer:

Withou proof sound like the LBS wants to sell you their items. Frames come with warranty that would cover frame defects.

By Christopher S.
Question:

Howdy, i'm looking to buy my first road bike and am on a very very very tight budget, thus the reason i'm looking online. i'm actually already biking quite a bit (on a hand me down bike from academy that's actually falling apart - as in stop multiple times per ride to fix it) as i bike around 40 miles per ride. i'm concerned about the fit of the bike once delivered, however, online it says no refunds unless the bike in question was oversold. does that mean if the bike comes in and doesn't fit then i'm stuck with it? thanks for any help or advice!!

Answer:

Hi- you are not stuck with bikes :) returns / exchanges for different size can be made within 30 days of purchase from www.bikesdirect.com. Restrictions and shipping costs may apply. Please see our Satisfaction guarantee / return policy for details: http://www.bikesdirect.com/money.htm

By mike s.,

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