• BigBadToyStore

BigBadToyStore

Overview

BigBadToyStore has a rating of 2.97 stars from 131 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about BigBadToyStore most frequently mention pre order problems. BigBadToyStore ranks 4th among Figurines sites.

  • Service
    60
  • Value
    57
  • Shipping
    58
  • Returns
    43
  • Quality
    53

This company does not typically respond to reviews

Positive reviews (last 12 months): 41.7%
Positive
5
Neutral
0
Negative
7
29
See all photos

What reviewers want you to know

Positive highlights

  • Big Bad Toy Store is an excellent place to buy all your collectible and action figure needs.

Critical highlights

  • 1) Some of the worst customer service I've ever experienced.
How would you rate BigBadToyStore?
Top Positive Review

“Always happy with my purchases!”

Greta P.
12/18/23

This is our go-to site for all things action figures. We enjoy their selection and have always had quick dependable shipping for in-stock items. The action figures are my husband's favorite present each year. And I like them not as collectibles, but to mix in with our seasonal decor. My husband enjoys playing with them and taking cool photos of them. Highly recommend this business!

Top Critical Review

“Over a year ago”

Beron X.
1/31/24

I bought an item on pre-order over a year ago I contacted them they gave me a deadline of two weeks and after months without sending it I got in touch again they told me it was delayed and they didn't know when they would send it and If I cancel I will lose my money a friend had the same problem but with another item I will never buy from this site again

Reviews (131)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (46) toy store (13)
Thumbnail of user gretap29
1 review
0 helpful votes
December 18th, 2023

This is our go-to site for all things action figures. We enjoy their selection and have always had quick dependable shipping for in-stock items. The action figures are my husband's favorite present each year. And I like them not as collectibles, but to mix in with our seasonal decor. My husband enjoys playing with them and taking cool photos of them. Highly recommend this business!

Products used:
Action figures

Thumbnail of user beronx
1 review
0 helpful votes
January 31st, 2024

I bought an item on pre-order over a year ago I contacted them they gave me a deadline of two weeks and after months without sending it I got in touch again they told me it was delayed and they didn't know when they would send it and If I cancel I will lose my money a friend had the same problem but with another item I will never buy from this site again

Service
Value
Shipping
Returns
Quality
Thumbnail of user jaredc314
1 review
1 helpful vote
July 6th, 2023

I placed an order 9 months ago as a Christmas present for my son. Now it's July and still no items. It shows available within a week or two, but then they change it. I emailed and got a response about how they know how exciting it can be to wait for an order, but this is ridiculous.

Tip for consumers:
Don’t sell items you don’t have, lie about the time, and never update

Products used:
None, they never shipped the items afte nine months

Service
Value
Shipping
Thumbnail of user helenm1730
1 review
0 helpful votes
February 9th, 2024

Sent an email to complain, asked to send photos… sent…. Full refund (store credit) given! Amazing!

Products used:
Flash figure

Service
Value
Shipping
Thumbnail of user jeremyr47
15 reviews
82 helpful votes
August 13th, 2022

I have done business with BBTS in the past, from ordering Japanese Transformers reissues to recently, a Pac-Man model kit. And every time, they have proven deliver. Their packaging in my case is good, as they take great care to add stuff like bubble wrapping for more fragile stuff, and even sending me an e-mail to tell me when they are processing orders and shipping. The only thing I can warn about is pre-ordering, as they will not take payment until the item arrive at their warehouse. Also, some products will be restricted to the point of not being allowed to sell to orders outside a certain country, so that is another thing to keep in mind when buying toys that are new releases or pre-orders. So be aware when ordering or pre-ordering from this website.

Tip for consumers:
Some preorders that are pricey may require an additional cost for down paymant.

Keep in mind BBTS may not be allowed to sell a toy to your country if a retailer restricts it.

Products used:
NBA Pac-Man Entry Grade Boston Celtics Model

Service
Value
Shipping
Quality
Thumbnail of user gd.theconsultants
1 review
0 helpful votes
April 14th, 2023

Bought for 58 us, charged me 42 us for shipping * canada but... there is more

DHL charged me 2 times duty, so now it cost me more than original shipment

For quebec, canada its not worth it

Sorry but. Its the honest truth people should know

Benny

Products used:
didnt received plus DHL sent me a note sayonf 9 to 15 days on their web site 6 to 9 for 42 so
well not impressed

Service
Value
Shipping
Returns
Quality
Thumbnail of user luckyl38
1 review
2 helpful votes
March 24th, 2022

If you ordered a model kit from them that originates from Japan, you should review how Japan produces and distributes platic model kits. In Japan, most of these manufactures DO NOT have warehouses, they produce kits monthly and only produce a select amount and type of kits, once they are gone, that is it until they decide to make another production run. Each producton run can be months or years apart depending on the manufacture and how they view that specific kits ability to sell. Since they do not have warehouses, they do not make every model kit every month. So, when you pre-order a kit from a US seller, they are at the mercy of when the Japanese manfacture decides to make another production run of that kit. There are many cases where certain kits only have one production run per year, so if you pre-order, it can easily be a year+ before the seller gets more. Be prepared and make sure you read the sellers policies BEFORE you pre-order. Any estimated delivery dates are just that, an estimate, and can change at any time.

I have ordered from BBTS as well as other businesses like them and have seen many cases where a specific item does not have another production run for 6+ months, and most of these retailers give you the option to either cancel your pre-order or wait.

Tip for consumers:
Please be sure to read their policies and bre prepared for long waits on certain preorder items.

Products used:
Gunpla kits and accessories.

Service
Value
Shipping
Returns
Quality
Thumbnail of user boringb
1 review
17 helpful votes
February 10th, 2022
Verified purchase

The estimated delivery window for when I made an order passed months ago, originally, I was only supposed to wait 3 months, now a year later after I have forgotten about the whole ordeal, I get a notification about shipping and payment which took me all afternoon to find out what it was about, there is no button to cancel the order on their site. I recommend to anyone reading this to steer clear of these people.

Tip for consumers:
Don't

Service
Value
Shipping
Returns
Quality
Thumbnail of user tihicat
1 review
0 helpful votes
June 3rd, 2023

I bought a laptop skin and the product was really good n stuff but the way the packaging was kinda bad. There were creases on it and was a bit crumbled too.

Thumbnail of user gennard.francis
1 review
0 helpful votes
December 25th, 2023

I love how they have a super wide variety of items from all eras! My son REALLY wanted THAT Stone Cold to add to his collection. This one seems very very hard to find.and here it was…and at a decent price to boot! The expected shipping was on the 30th… I got it on the 23rd! Definitely recommend this website for any Toy Collector or Enthusiast. Blessed

Tip for consumers:
Fast Shipping

Products used:
Action Figure

Service
Value
Shipping
Returns
Quality
Thumbnail of user junj14
1 review
19 helpful votes
August 10th, 2021
Verified purchase

I am a retired service member, and I've been doing plastic modeling as my hobby for over 30 years. Here's my experience with this seller:

Their normal items marked "instock" are general higher price than other places.

Ordered from them via their pre-order section, because their prices' are good (maybe too good to be true), but they never fulfil my orders even after the products are available on market for months. They never update, cancel or respond to my requests neither.

SCAMMER ALERT!

Tip for consumers:
If they have items in stock, more likely somewhere else is cheaper, unless nowhere else available.

Do NOT pre-order from them, especially with those that price look too good to be true.

Sums it up, this seller looks like doing some shady business.

Products used:
Pre-order on plastic model kit.

Service
Thumbnail of user keithn282
1 review
0 helpful votes
September 11th, 2022

I have made many pre orders with them. When I purchased the pre-order, the money for that amount is taken immediately when I confirm the order, three of my pre-orders I did last year, are now canceled because there's no money, even I checked my account and confirm that it was purchased on that day I confirm pre-order. Is anyone else having problems with that too. Also the customer service is dog$#*!.

Thumbnail of user smellyg
1 review
3 helpful votes
March 25th, 2023

I was honestly terrified to order from here seeing all these bad reviews but I got my plush in 2- 2 1/2 weeks and I live in canada! I got regular updates on it and everything. I really just think some of these reviewers are kinda impatient alot of them were complaining how there stuff took a little to long to arrive. Anyways no need to worry your stuff will come you might just have to wait a little.

Tip for consumers:
Be patient

Products used:
South park goth kids Pete plush

Thumbnail of user marcelb130
1 review
2 helpful votes
March 4th, 2023
Verified purchase

Attention international buyers! If something doesn't arrive, DHL doesn't notify you or similar, you'll be held out until you can't repeat the money! If you then get your money back via Paypal, the account is blocked and everything is gone, money, items in the pile of loot, everything. Be careful here!

Tip for consumers:
Be careful

Products used:
Toys

Service
Value
Shipping
Returns
Quality
Thumbnail of user dyls
1 review
3 helpful votes
February 7th, 2023

I was a regular at BigBadToyStore and living in Canada I used to get my orders with in the week or latest 2 weeks with the slowest shipping option. Their shipments were always very efficient because they dealt with Pitney Bowes.

Now they use a shipping company known as Asendia and it's the absolute worst. A full week goes by where you're left in the dark with NO tracking. There is nothing BBTS can do except tell you to wait for some kind of update. The wait is almost a month or more, when this is brought to their attention the agents solution is "you should have chosen the faster shipping". This is not an easy option when you're ordering from a US website.

The agents are also extremely arrogant they are rude and lie. For example, I had a woman tell me they've always used Asendia, when I pointed out how inefficient that shipping service is. When I pointed out to her that I used to get my packages within 1-2 weeks with the slowest shipping option, she kept shutting me down saying that it's not possible.

I don't think I'll ever use BBTS again because my sole reason for going to them was speed of their shipments.

I purchased from them in December and it took the same time frame, I was told it's because of the holiday season which is fair enough. This is why I took a chance in January since we are no longer in the holiday season. But to my surprise, it's the same issue, and the holiday season was just a convenient excuse.

If you live internationally and want to order from BBTS be aware because you will wait forever for your package to arrive.

Tip for consumers:
This website might be better if you're in the US versus internationally. Definitely the quality of this site has declined.

Products used:
They are a toy store so I purchase Toys from them.

Thumbnail of user amberg440
1 review
1 helpful vote
January 18th, 2022

This is my first time ordering with bigbadtoystore. I was scared because of the reviews but, this was the only seller that had 25 words or less in stock, so I took a chance. The agents were so helpful with placing my order and verifying my shipment will come in 2 days (I paid for fedex 2 day shipping) once my product arrives on Thursday I'll let you know if the contents are up to par. As far as customer service goes, I'll definitely use this company again because they were thorough.

Thumbnail of user jonathang881
1 review
0 helpful votes
November 7th, 2022

I wanted for months to purchase the Griffin Legion from Lucifer brand, it was pretty difficult to find one on internet without being a pre order, but I finally found on BBTS.
I was worry because the figure only had professional pictures and nothing how the product will looks like.
Except there's few pictures of a ''B-grade'' of this figure.
By B-grade, I am talking about a slight different pose, wings, ears, detals, colors. You'll see on my pictures between the professional pictures and my figure

The shipping was okay and pretty fast from USA to Europe, nothing was broke but I was pretty disappointed that the figure is not like on professional pictures but the ''B-grade'' one.

I was a little expecting because I did a lot of research. I contacted the store few months before purchase to ask for the product pictures (not the professional ones) and they didn't wanted to show me.

I read a lot of reviews before purchase it but I am pretty glad it's not worse than that.

I add pictures of my figure and professional picture.

Tip for consumers:
Don't hesitate to ask for product pictures and wait for the product to be in stock

Thumbnail of user emilynguyen880
1 review
0 helpful votes
July 27th, 2023

I going to buy a rimuru 10th ani figure(i didn't find a lot of stores have them.) but I was very nervous buying from them especially pre-orders reviews. I wanted to play it safe so i didn't end up buying one but instead bought a in stock figure! They came in with 6 -7 days! The figure looks legit and very protective! Ngl I would buy from this website again! (Not preorders im too much of a wussy and ive heard they take SO LONG TO ARRIVE)

Tip for consumers:
This website is very trust worthy. But if your still unsure please take time to do research and watch videos of people claiming their items.

Service
Value
Shipping
Quality
Thumbnail of user carmelorext
1 review
16 helpful votes
April 16th, 2021
Verified purchase

I got an issue with my delivered item which is missing an accessory (skull throne) and the customer service is the worst, no accountability and lack of ownership, they blamed the vendor always during our conversation. I already canceled over 20 pre orders and will not ever do business with this cash grab company.

Tip for consumers:
Avoid this company, its all good if you will not encounter any issues, but if you do and you will have to contact support, it will go down south very quickly.

Products used:
Action figures

Service
Value
Shipping
Returns
Quality
Thumbnail of user josec1280
1 review
1 helpful vote
March 22nd, 2022

I have been buying figures with them for almost 3 years now and 0 complains. Yes, is true that sometimes they take more time to handling the preorders compared to other retailers, but I think that is because they are one of the most popular retailers in USA for collectors. One thing is sure, they are legit! So don't be afraid of getting your precious collectibles from here.

Tip for consumers:
Be patient with preorders

Service
Value
Shipping
Quality
Thumbnail of user stephenc1546
1 review
6 helpful votes
February 11th, 2022

I pre ordered two products and the dates kept getting pushed back without any communication from the BBTS team. It has been 5 months since the order and I have cancelled the preorders after losing hope they would ever actually ship. Other stores with the same model kits shipped these models already and know I have to go to the secondary market to find what I thought I had locked down. Very disappointing

Service
Value
Shipping
Returns
Quality
Thumbnail of user asherc15
1 review
0 helpful votes
January 16th, 2023
Verified purchase

I really don't know what everyones problem is, the reviews on this store were so bad I almost didn't make the order, but they were the only shop in the US to have all 5 of the collection of brick building sets I've been wanting so I gave it a shot. Shipped out quickly and made it to me with no issues, only 2 days after the original delivery estimate which is fine by me. I'm a super happy customer! People always wanna be unsatisfied but this shop is definitely trustworthy and I will continue to get the sets for my collection from them! If it's such a big deal to you then don't do preorders (main complaint I've seen), just buy what you want when it's in stock and call it a day, you'll get it much quicker :) don't tear down companies that actually are good so we can keep them around, thanks BBTS!

Tip for consumers:
They’re a good site! Just get items that they have on hand :)

Products used:
Naruto: Shippuden Ichiraku Ramen with Naruto Building Block Toy Set

Service
Value
Shipping
Quality
Thumbnail of user ciscor
2 reviews
1 helpful vote
December 5th, 2019
• Updated review

So I received a personal phone call from a very nice woman from their customer service dept. We had a small discussion about the situation and was surprised how willing she was to make it right for me, which she did and it was greatly appreciated. No company has ever reached out to me before to fix a problem that I've had so it was nice to see that they did that. Although I was initially upset they went out of their way help me and will continue to be a customer and even recommend them.

BEWARE!
December 3rd, 2019
• Previous review

BEWARE! I received my Transformers War for Cybertron: Siege Titan Omega Supreme which in total cost me $174. The box is dented and has a huge gouge in it, but no damage to the shipping box so It was packed that way. Contacted customer service and I'm told I'm beat for an exchange because it was an "ungraded" item. Seems like a trick to make you pay full price for damaged goods. Very bad business. Lost a customer today.

Thumbnail of user trishg112
1 review
1 helpful vote
September 25th, 2023

I have ordered or should I say attempted to order multiple items from BigBadToy store. Even recently I gave them yet another shot. I ordered a set of Marvel Legends, months after they were supposed to be released, I found them at Game Stop. So, I called their customer service number to check the status of my order and they still couldn't give me a shipping date. So, I just canceled it. Exact same thing happened with single releases of Marvel Legends and GI Joe classified finding things I "Pre ordered" at Target, Walmart or Game Stop months later on one occasion in the clearance isle it had been out so long.

Most recently I pre ordered the Veteran William Werewolf action figure when it was announced. Never received it and ended up ordering it from Amazon and getting it in 3 days.

Unless you are a influencer don't waste your time or money.

Tip for consumers:
Again, unless you are an influencer don't waste your time.

Products used:
Amazon, Target, Walmart, Game Stop

Service
Value
Shipping
Thumbnail of user dinnm
3 reviews
13 helpful votes
March 24th, 2022

I ordered a Hot Toys Iron Man. Item shipped internationally but wasnt provided tracking. 3+ months since item shipped still nothing. Contacted Big Bad and they say once shipped they do not claim responsibility and I was on my own. Lost nearly $500.

Service
Value
Shipping
Returns

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From the business

BigBadToyStore carries a massive selection of licensed action figures, collectibles, statues, and more from the top companies and properties. We also offer thousands of pre-order items so you can ensure your figure collection is complete. Shop with us...

Company Representative

Thumbnail of user joelb36
BBTS-Service -.
Typically does not respond to reviews

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3.0
131 reviews
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