Dear Valued Customer:

Sorry we could not locate any order under your existing email address. Please send me ONE of the following info, i will check the order status for you.

1. Order number: xxxxxx You can log in your account on our website, and go to ""My Account"" at the upright corner of our website. Then you will see all your order details there.

2. transaction ID: 4SE6264083273123X (a series of 17 numbers and letters) or receipt number 16 number)

3. Email address you registered on our website

Or please kindly offer us the following information:

Order date:

The exact amount of this order (US dollar):

Receiver name:

Your earliest reply would be highly appreciated.