Beds.co.uk Questions & Answers

Here’s what consumers have asked with answers from Beds.co.uk staff and previous consumers.

41 questions answered

12% answered in 1 day

Question:

I have contacted you by email about six times to return bed and get a refund. i am well in time and my rights are to get full refund so where is it.

Answer:

Hi there Elizabeth, Please e-mail me direct at julie@beds.co.uk and I will personally get this resolved. Kindest Regards. Julie.

By Julie.P Beds.co.uk R., Advisor over a year old

Question:

When am i getting my refund for bed i do not want as is poor quality, no information as to how to put it together. i asked for refund, not got it. When am i getting my refund for bed i do not want as is poor quality, no information as to how to put it together. i asked for refund, not got it.

Answer:

Hi there Elizabeth, You will need to contact out aftersales team on 0121-568-7126 option 2. Kind regards Julie.

By Julie.P Beds.co.uk R., Advisor over a year old

Question:

How do l get the refund l requested on the 2nd aug please? anne nicholls How do l get the refund l requested on the 2nd aug please? anne nicholls

Answer:

Hi there, Please e-mail me direct at julie@beds.co.uk with you delivery postal cod e and i will get this looked into for you.

By Julie.P Beds.co.uk R., Advisor over a year old

Question:

How do l get the refund l requested on 2nd aug please? How do l get the refund l requested on 2nd aug please?

Answer:

Hi Anne, Thank you for your message, For all refund issues please contact myself directly on resolutions.beds@gmail.com and I will be able to chase this up for you and I will personally keep you updated

By Julie.P Beds.co.uk R., Advisor over a year old

Question:

Hi, whats the return policy on bed frames? Hi, whats the return policy on bed frames?

Answer:

Hi there please see our FAQ'S http://beds.co.uk/faq2

By Julie.P Beds.co.uk R., Advisor over a year old

Question:

Looking for the consignment number where do i find it

Answer:

Hi there, Your consignment number will me on the confirmation that you received from us when purchasing, alternatively contact the delivery company on 0121-568-8878 and they will be able to advise you further.

By Julie.P Beds.co.uk R., Advisor over a year old

Question:

Bed was meant to be delivered yesterday. it wasnt. no contact from beds.co.uk or 'premier' deliveries and their offices are shut til monday morning. Bed was meant to be delivered yesterday. it wasnt. no contact from beds.co.uk or 'premier' deliveries and their offices are shut til monday morning.

Answer:

Hi there Liam Beds.co.uk are open 7 days of week, If you can not get through to our aftersales team please dial option one and once of sales team will be happy to assist you.

By Julie.P Beds.co.uk R., Advisor over a year old

Question:

Been reading lots of reviews as they are so mixed. found a bed i want but if it doesn't come on the correct day then i'll be seeing on the floor Been reading lots of reviews as they are so mixed. found a bed i want but if it doesn't come on the correct day then i'll be seeing on the floor

Answer:

Hello, We are confident in our delivery service and aim to delivery as quickly and efficiently as possible. However please bear in mind that as with any furniture delivery, there are unforeseen circumstances which can cause short delays (traffic, driver accidents etc) so we do recommended that you do not throw your old bed away until your new one arrives. Kind regards, Terri

By Julie.P Beds.co.uk R., Advisor over a year old

Question:

I have received an awful divan bed covered in the logo of none slip printed all over the base and covered in black marks and want a refund immediately. has anyone had a problem getting a refund ? thanks in advance. I have received an awful divan bed covered in the logo of none slip printed all over the base and covered in black marks and want a refund immediately. has anyone had a problem getting a refund ? thanks in advance.

Answer:

Hello, If you could please forward images over to sales@beds.co.uk we will look into this for you as soon as possible. Kind regards, Terri

By Julie.P Beds.co.uk R., Advisor over a year old

Question:

I ordered a bed from you on 18th march and would like to know when i can expect delivery. my phone number is 07706038656 thank you sandra llewelyn I ordered a bed from you on 18th march and would like to know when i can expect delivery. my phone number is 07706038656 thank you sandra llewelyn

Answer:

Hello, As discussed via telephone your delivery is booked for 8th April. Thank you for your order and if you do have any further enquiries please call us on 0121 526 7305 (direct line) Kind regards, Terri

By Julie.P Beds.co.uk R., Advisor over a year old

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How long does shipping take?
What is the return policy?
Where is the company located?

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