Hi there L. B, Thank You for your question, Here at beds.co.uk We do understand that it is tricky to purchase a bed frame or mattress on line as you cant see or feel the product that is why we have a dedicated and highly skilled team of customer service representatives who will talk you through any of our products, We appreciate all feedback, As a growing company we listen carefully to our customers so we can improve our service and products, All negative feedback is responded to and dealt with as quickly and efficiently as possible, A lot of the reviews that are negative have been resolved but customer do not wish to update their review to reflect this which is the customers prerogative, If You have any more questions please don't hesitate to contact me direct at julie@beds.co.uk.

Kind Regards.

Julie