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on 1/17/20Please call 1-213-337-8656 or email support@barxbuddy.com and we can get a return for refund set up.
Did you install the battery? I expected it to work out of box, too. Nothing on box, or in insert, stating differently. Open up the battery compartment. You will see battery wrapped in clear plastic and not connected to device. Get it out and unwrap. Install it and try to use it again. It works! IT REALLY DOES WORK!