Banggood Questions & Answers

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Here’s what consumers have asked with answers from Banggood staff and previous consumers.

217 questions answered
14% answered in 1 day
Question:

You have some very nice things on your site. but, i am afraid to order after reading the customer reviews. why do the orders take so long to arrive? or some don't get their order?

Answer:

Shall I answer you why? Because banggood doesn't show buyer qualifications like other website e.g. ebay.com. They have bad services but most customers doesn't know until they order.

By Adi T.
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Question:

What assurance is that any items will ship promptly? it's what holding me back.

Answer:

Reported that items were in stock in a warehouse in California. It should not take three weeks to fill and order and ship it. I think they must make money the tracking. I don't know. But it takes too damn long to ship an item or items. They don't have answers only "it has been shipped." I won't do business with them again...

By Mike C.
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Question:

Checking on an order placed 12/24/15

Answer:

YOU CAN PROBABLY EXPECT IT IN JUNE AND IT MAY BE BROKEN. OR WONT FIT. SORRY YOU'VE BEEN SCAMMED TOO

By Kimmie C.
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Question:

Answer:

They are hopeless! Write that one off. It's less stress than trying to get them to work with you. Good luck!

By Dana D.
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Question:

Are the us sizes for shoes and boots the same as we would purchase in the usa or smaller? also, i see some bad feedback from customers, especially on how long it takes to ship, and ordering, and then it is out of stock? do you return $ paid if out of stock to credit card?, and how long does that take to return $ back to card? ty, valerie

Answer:

I completely agree with Gerry M. Also why would you take the risk with sizing if you have read all the negative feedback? It just isn't worth it.

By Sharon P.
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Question:

Once shipped, and two weeks pass, any chance of return? i don't see anything on their website that outlines a process. i've left a review for the product that failed for me (a tft 2.2" display), but it doesn't show up on the site now. i've left a question for another customer that was satisfied with the display (maybe i didn't something wrong). i saw that response for a few minutes, then is was deleted too. just a little too fishy.

Answer:

Agree with Peter, these guys seem to bend over backwards to maintain a good reputation. Call CS

By Rick V.
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Question:

I tried to send an email to customer service to return an item, but the mail would not send! what do i do?

Answer:

I NEVER got a refund. PayPal wanted me to pay $79.00 to ship everything back. (Banggood wouldn't send a return shipping label.) how is that fair business? The customer is supposed to pay $79.00 out of his own pocket for a mistake Banggood made? This is PayPal's fault. As much as it's Banggood faults. Because PayPal never stood behind me. And I never got a refund. Stay away from both of them. Use a credit card and get real buyer protection that way. Vp

By Mr S.
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Question:

Answer:

Over 30 orders from Banggood to UK with no problems. One item went missing but I was sent a replacement. As it was mentioned before they are not responsible for postal service. If you get a free or the cheapest delivery you have to be patient as it may take up to 25 working days. Having said so I have received quite a few orders in less than 2 weeks time. Hope that helps.

By czajunia c.
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Question:

New to banggood. purchased an item using paypal. wont ship my item till i email back id? whats this about?

Answer:

From my experience they will ask for pictures of the item, the package, the pakcking slip and all kinds of silly things to keep you from getting a return or refund. They are scandels! NEVER ORDER FROM THEM PEOPLE!

By Gerry M.
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Question:

Banggood should i but an 86 dollar drone from you or an 115 dollar drone from amazon and make sure that it will arrive

Answer:

Dear Jon N, if you buy from us, it surely will arrive. Even if there are problems, we will help solve them for you. Have a nice day.

By Katherine L.,
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Typical questions asked:
  • How long does shipping take?
  • What is the return policy?
  • Where is the company located?
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