• Banggood

Banggood

Overview

Banggood has a rating of 2 stars from 3,254 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Banggood most frequently mention customer service, tracking number, and credit card problems. Banggood ranks 991st among Electronics sites.

  • Service
    515
  • Value
    1231
  • Shipping
    1238
  • Returns
    237
  • Quality
    1237

Proactively asks for customer feedback

This company responds to reviews, but usually not within the first month

Positive reviews (last 12 months): 19%
Positive
4
Neutral
0
Negative
17

Instant Feedback

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What reviewers want you to know

Positive highlights

  • The delivery was not too bad and customer service was excellent
  • So Banggood customer support might treat you good if you're a big spender at their shop, otherwise I'd play it safe.

Critical highlights

  • We recommended that you complain to your local post office".
  • I have filed a dispute with my credit card company to get my money back and told them so... no response.
How would you rate Banggood?
Top Positive Review

“Ran into an issue inputting the delivery address but...”

Corey M.
12/15/20

Ran into an issue inputting the delivery address but after removing a few extra digits, it worked fine.

Top Critical Review

“Sending faulty product”

anuj k.
1/8/24

Another cheap chinese company sending faulty product. Pathetic customer service, ticket no **************086, order no 113128846, paypal case id PP-R-GUH-509667072 i orderd a watch which was faulty, it had a screw missing and its not charging up, when i try to return it, their pathetic customer service did't listen, and thier fraud paypal partners are also supporting them, by not listening to the customer feedback, i lost usd 37.15 to them, request you to don't lose your hard earned money to these frauds

Reviews (3,254)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (938) post office (62) credit card (254) return label (19) return policy (52) customer support (133) delivery time (352)
Thumbnail of user przemekp1
1 review
9 helpful votes
November 18th, 2020

I had to contact customer service because my smartphone malfunctioned. And it was one of the best and most positive encounters with any customer service. These guys are very helpful, polite and focused on actually solving my problem. They're responding very fast and always provide clear information on possible next steps of my return/refund claim. So if you're worried how your guarantee would work in another end of the world - just don't. It works perfectly.

Thumbnail of user anujk51
1 review
1 helpful vote
January 8th, 2024

Another cheap chinese company sending faulty product. Pathetic customer service, ticket no **************086, order no *******, paypal case id PP-R-GUH-******* i orderd a watch which was faulty, it had a screw missing and its not charging up, when i try to return it, their pathetic customer service did't listen, and thier fraud paypal partners are also supporting them, by not listening to the customer feedback, i lost usd 37.15 to them, request you to don't lose your hard earned money to these frauds

Products used:
another cheap chinese company sending faulty product . pathetic customer service , ticket no **************086 , order no 113128846 , paypal case id PP-R-GUH-509667072 i orderd a watch which was faulty , it had a screw missing and its not charging up, when i try to return it, their pathetic customer service did't listen , and thier fraud paypal partners are also supporting them , by not listening to the customer feedback , i lost usd 37.15 to them , request you to don't lose your hard earned money to these frauds

Service
Value
Shipping
Returns
Quality
Thumbnail of user rebeccal10
Katherine L. – Banggood Rep

Dear customer,

Thank you for taking the time to leave your comment.

According to our warranty policy, if one or more of the products you received shows quality issues within the warranty period, you can contact us at first and you can also choose to return it to receive a form of compensation. You can refer this link to know more about our warranty policy: https://www.banggood.com/help_center/question_category.html?catid=211

We take the security of your personal information very seriously, you could contact us at vipservice@banggood.com

Best regards,
Banggood Team

Thumbnail of user melissai221
1 review
1 helpful vote
December 28th, 2020
Verified purchase

First timI have been chasing an order but so far I have not received a response

Reason I chose this business:

I saw and purchased a product they advertised

Reason I chose this product:

Because I wanted the item advertised

Service
Value
Shipping
Quality
Thumbnail of user rebeccal10
Katherine L. – Banggood Rep

Dear customer,

Thank you for choosing Banggood and we apologize for any inconvenience caused.

We can deeply understand how frustrated that you have not received your parcel yet. If you have not received your parcel yet after the estimated delivery time, please contact us, we are willing to help you.

We have already contacted you, if the problem has not been solved, please contact us at vipservice@banggood.com

Best regards,
Banggood Team

Thumbnail of user darkol
1 review
11 helpful votes
December 16th, 2019

WOW, what a SCAM site. I have ordered goods in October and still didn't got them. Tracking information just shows some movement of goods in China, noting else. When i ask, after 2+ months for a refund, they refuse to refund me. But on their website it is written if a customer doesn't get goods in 60 days they will do full refund. SCAM SCAM SCAM.

Thumbnail of user rebeccal10
Katherine L. – Banggood Rep

Dear Darko L,

Thank you for choosing Banggood and sorry for any inconvenience caused.

We shall have contacted you for the reason for not apply for refund. If you have any problem with our solution, we recommend you contact us with the links below.

We take the security of your personal information very seriously. Therefore, regarding your issue, we suggest that you could contact us via these links:
Personal Computer: http://www.banggood.com/Contact-Us_hi111
Mobile: https://m.banggood.com/contact_us.html

We will work on answering your questions as soon as possible and be ready to help you at any time.

Best regards,

Banggood Team

Thumbnail of user chadh225
1 review
4 helpful votes
July 23rd, 2020

Do not waste your time or money. This website continues to take orders for a product that is not even in stock. So your order just says processing. It never ships. And when you request to cancel order that's when I found out item I ordered is out of stock. Use PayPal for refund. You will need a refund if you order anything.

Thumbnail of user rebeccal10
Katherine L. – Banggood Rep

Dear Chad H,

We are sorry to hear that you are not satisfied with the product or service from us and we will try our best to help you.

We take the security of your personal information very seriously. Therefore, regarding your issue, we suggest that you could contact us through this email address:
vipservice@banggood.com

Best regards,

Banggood Team

Thumbnail of user nickv215
1 review
0 helpful votes
December 14th, 2020
Verified purchase
• Updated review

So easy to use the web page. Very delighted with the product, not yet fitted and tried out.

Reason I chose this business:

They had the product I was wanting

Reason I chose this product:

Chose them to fit on my motorbike and seeing the advert looked really good

Service
Value
Shipping
Quality
So easy to use the web page
December 1st, 2020
Verified site experience
• Previous review
Thumbnail of user ataynaci
1 review
1 helpful vote
September 4th, 2023
Verified purchase

I ordered a drift car, a battery, and 4 wheels.
I received wheels but the package returned because of a Postnord delivery problem.
Banggood refunded my money. Then I ordered the same products again in July 20.
The estimated delivery date was 14 August and 2 Sept.
I noticed that the package was in Germany and said " It is waiting to be picked up by the local post".
But it has stucked in Germany. When I contacted customer service, they said that they had refunded the order.
And couldn't give me any clear reason why they couldn't deliver the packet.
By the way, I received another 4 wheels of the drift car.
Just now I had 8 wheels without the drift car. The customer service offered me 200 points for the compensation.
My first time shopping via Banggood was terrible.

Products used:
Toys

Service
Value
Shipping
Returns
Quality
Thumbnail of user rebeccal10
Katherine L. – Banggood Rep

Dear customer,

Thank you for sending such a kind and enthusiastic comment.

You are our very important customer, If you require any more further information or assistance, please do not hesitate to contact us at vipservice@banggood.com

Best regards,
Banggood Team

Thumbnail of user justinh327
1 review
12 helpful votes
January 9th, 2020

Item took more than 9 weeks to arrive, then turned out to be not the item I ordered. Have tried 4 times over the last 4 weeks to get a response to my complaint and have still heard nothing. The company seems okay if nothing goes wrong, but is horrible at customer service if there is problem.

Thumbnail of user rebeccal10
Katherine L. – Banggood Rep

Dear Justin H,

We are sorry to hear that you are not satisfied with the product or service from us and we will try our best to help you.

We take the security of your personal information very seriously. Therefore, regarding your issue, we suggest that you could contact us through this email address:
vipservice@banggood.com

Best regards,

Banggood Team

Thumbnail of user kimv150
1 review
7 helpful votes
February 3rd, 2020

Well the title sums it up and I wouldn't even give them one star bought a coat $84 too small wanted to return it and get right size and did return it (cost $62)and its been in customs?
For 6 weeks and no refund and wont even talk to me
You decide! But business with them will screw you

Thumbnail of user rebeccal10
Katherine L. – Banggood Rep

Dear kim v,

We are sorry to hear that you are not satisfied with the product or service from us and we will try our best to help you.

We take the security of your personal information very seriously. Therefore, regarding your issue, we suggest that you could contact us through this email address:
vipservice@banggood.com

Best regards,

Banggood Team

Thumbnail of user robertn1806
1 review
0 helpful votes
October 11th, 2022
Verified purchase

Total scam. Ordered on the 26th of September. Promised sending max by 1st of October, delivered max by the 6th of October. Supposedly "protected by the extra Delivery Insurance". Now, the 11th, still didn't even sent it. Was in contact 5 times already, every time the same reply: Sorry, we will escalate, wait 24-48H for response. Never any response, nothing sent, nothing paid back. I gave up and reported to appropriate authorities on the grounds of embezzlement.

Tip for consumers:
Avoid at all costs! It's a scam!

Products used:
Bought a 3D printer, nver got it.

Service
Value
Shipping
Returns
Thumbnail of user marian418
1 review
0 helpful votes
February 16th, 2021
Verified purchase
• Updated review

After looking at numerous heli's and reviews for a beginner (ME)
Align's 450LP ARTF was the BEST...
Banggoods price was unbeatable...
Anyone interested in purchasing a helicopter.
I highly recommend Align's 450LP ARTF (for the beginner)
Just install the tail boom (easy as) everything else is ready to go
It's an AWESOME heli and BANGGOOD had the best deal around.
Delivery was earlier than expected
HAPPY CUSTOMER

I'm from Australia
Had trouble ringing through with contact number for Banggood.
Had to go through computer services back and forth to no avail.
Tracking packaging location was non existant.
Until I tracked it down myself looking at different postal services.

Reason I chose this business:

I'm from Australia the price $$$ was good

Reason I chose this product:

Align has a reputable name making quality products

Service
Value
Shipping
Quality
Looked for type of helicopter I was after Trex 450LP...
December 31st, 2020
Verified site experience
• Previous review

Looked for type of helicopter I was after Trex 450LP RTF EASY AS

Thumbnail of user davidp2018
1 review
0 helpful votes
May 29th, 2020

I have contacted banngood on 2 occasions regarding my order with no response other than issuing a ticket (rubbish) they do not take it any further you get back to me so I cancel and have a refund to my bank account approx £300

David

Thumbnail of user rebeccal10
Katherine L. – Banggood Rep

Dear David P.,

We are sorry to hear that you are not satisfied with the product or service from us and we will try our best to help you.

We take the security of your personal information very seriously. Therefore, regarding your issue, we suggest that you could contact us through this email address:
vipservice@banggood.com

Best regards,

Banggood Team

Thumbnail of user berlinew1
1 review
0 helpful votes
July 8th, 2020

I would never recommend this company if there was a rating lower than -0 it will be Banggood their customer service is OK but they follow through I rather give my money to homeless people and help them at least I know they would be appreciate it they had no problem taking my money but they could not deliver my product almost 2 months later what a let down this company should be shut down and investigate and sued I advise everyone to stay away and run like Godzilla was after you. I will write a review every day until this place is shut down join with me. I ordered $570 worth of RC cars and never received them and keep getting the runaround about where they are and about a refund horrible company to do business with.

Thumbnail of user rebeccal10
Katherine L. – Banggood Rep

Dear Berline W,

We are sorry to hear that you are not satisfied with the product or service from us and we will try our best to help you.

We take the security of your personal information very seriously. Therefore, regarding your issue, we suggest that you could contact us through this email address:
vipservice@banggood.com

Best regards,

Banggood Team

Thumbnail of user carmenw93
6 reviews
24 helpful votes
August 20th, 2020

I am here to say a big thank you to banggood for being such a wonderful company. For taking responsibilities when things go wrong. This is really important. I ordered two dresses. For some reason I didn't receive them in time and decided to write to their customer service. It's not my first online order. I know how it works in general. Sometimes you can be lucky enough, sometimes everything goes wrong and you just lose money and can't get any refund. It happened to me, too.
When I was writing an email to banggood, I hoped, but didn't expect them to answer or refund or whatever else they could offer. However, I was surprised when I received a response within a couple of hours stating that if I want I can either ask for a refund or order again using a coupon/discount (not sure what it's called). Well, what I liked is how fast they were. They came with solutions without asking questions. I ordered again and received the dresses (it was in June). Just thank you for that. You know, not every website will work that way.

Service
Value
Shipping
Quality
Thumbnail of user monir2
1 review
0 helpful votes
May 21st, 2020

I purchased really expensive face masks and the site said they would be delivered in 2 weeks. Well, it has been 8 weeks. $35.00 for 10 masks and I have nothing to show. They told me to wait 43 more days! Do not buy from them! They are based out of China, so expect MAJOR SHIPPING DELAYS! POOR CUSTOMER SERVICE!

Thumbnail of user rebeccal10
Katherine L. – Banggood Rep

Dear Moni R,

We are sorry to hear that you are not satisfied with the product or service from us and we will try our best to help you.

We take the security of your personal information very seriously. Therefore, regarding your issue, we suggest that you could contact us through this email address:
vipservice@banggood.com

Best regards,

Banggood Team

Thumbnail of user michellek797
1 review
0 helpful votes
February 5th, 2021
Verified purchase
• Updated review

Important is to read the pdf manual from Atomstack website. The installation of the USB driver is inside the free software, so a normal plug and play like plugging an USB stick does not auto install the device. However my first tries on wood were an success, so I am very satisfied. Anyhow, I will try also some other laser heads on the setup, which seems to be easy to be modified, so great buy.

Reason I chose this business:

Because of good price option and fast delivery time

Reason I chose this product:

Reasonable price for a test of such a tool at home office

Value
Shipping
Quality
So far I like it
January 27th, 2021
Verified site experience
• Previous review
Thumbnail of user jm467
2 reviews
8 helpful votes
May 6th, 2020

Refusing to give refund. I have now asked 5 ties for a refund for items that never arrived. They repeatedly tell me to check tacking numbers and address. The package has not moved in over a months and was ordered two months ago. Having promised to refund after a certain date I then requested it and the whole process started again.
AVOIDto give refund

Thumbnail of user rebeccal10
Katherine L. – Banggood Rep

Dear j M,

We are sorry to hear that you are not satisfied with the product or service from us and we will try our best to help you.

We take the security of your personal information very seriously. Therefore, regarding your issue, we suggest that you could contact us through this email address:
vipservice@banggood.com

Best regards,

Banggood Team

Thumbnail of user rockyc77
2 reviews
0 helpful votes
September 12th, 2023

Such a lovely experience. The girls made the experience really enjoyable even in the current climate. They were so helpful from start to finish., offering great advise and going above a beyond to help me find the perfect dress

Service
Shipping
Quality
Thumbnail of user rebeccal10
Katherine L. – Banggood Rep

Dear customer,

Thank you for sending such a kind and enthusiastic comment.

Have a nice day!

Thumbnail of user josefinal10
1 review
0 helpful votes
June 29th, 2020

Order # ******* Waited over 2 months for delivery and received DAMAGED product. SOAKED in a YELLOWISH liquid. DESTROYED all the MASKS. 90 day refund policy is a JOKE. BEWARE! Contacted BBB..

Thumbnail of user rebeccal10
Katherine L. – Banggood Rep

Dear josefina L,

We are sorry to hear that you are not satisfied with the product or service from us and we will try our best to help you.

We take the security of your personal information very seriously. Therefore, regarding your issue, we suggest that you could contact us through this email address:
vipservice@banggood.com

Best regards,

Banggood Team

Thumbnail of user jakel89
1 review
7 helpful votes
January 14th, 2020

Scam af!... it's almost 4 months and my order still hasn't arrived i contacted their support and asked for reshipment and then they failed to deliver it again and i asked for reshipment again and failed again!... don't buy from this scam site they'll just waste your time and money all that reshipment sh*t ain't real!

Thumbnail of user rebeccal10
Katherine L. – Banggood Rep

Dear jake l,

We are sorry to hear that you are not satisfied with the product or service from us and we will try our best to help you.

We take the security of your personal information very seriously. Therefore, regarding your issue, we suggest that you could contact us through this email address:
vipservice@banggood.com

Best regards,

Banggood Team

Thumbnail of user sisinniog
1 review
0 helpful votes
November 16th, 2020

Dopo 4 mesi dall acquisto della stampante 3d ender 3 v2 ho avuto un problema con la scheda madre che non faceva girare più le ventole e l assistenza di banggood dopo aver appurato il guasto mi sta mandando una scheda nuova. Molto gentili e professionali.

Thumbnail of user nicolep443
1 review
0 helpful votes
June 26th, 2020

I have been trying to process a return for over a month. Immediately upon receiving the product, I reached out to process the return. The replies have been, we are sorry you were disappointed with your product, please contact us if you would like to return. I have reached out numerous times through email and over Facebook. Banggood is terrible, do not buy from them

Thumbnail of user rebeccal10
Katherine L. – Banggood Rep

Dear Nicole P,

We are sorry to hear that you are not satisfied with the product or service from us and we will try our best to help you.

We take the security of your personal information very seriously. Therefore, regarding your issue, we suggest that you could contact us through this email address:
vipservice@banggood.com

Best regards,

Banggood Team

Thumbnail of user imreg1
1 review
0 helpful votes
December 14th, 2020

We ordered a TV that came with a faulty LCD display. The error is not due to Banggood or shipping. After submitting the photos and videos, they were offered a refund of the price of the device. Communication is flawless, email exchanges every working day. Customer service 5 stars.

Thumbnail of user rebeccal10
Katherine L. – Banggood Rep

Dear customer,

Thank you for sending such a kind and enthusiastic comment.

We're really sorry about the order issues you experienced.

You are our very important customer, If you require any more further information or assistance, please do not hesitate to contact us at vipservice@Banggood.com

Best regards,

Banggood Team

Thumbnail of user geriausiosp
1 review
0 helpful votes
November 2nd, 2022

Totally awfull shop. I'm making a lot of orders from Europe warehouse. But they totally doesn't respect customer. They can't ship order 2 weeks. And customer support just have 1 answer wait 48hours you will receive mail about that, but you didn't receive anything. And going to write again, and you hear the same again wait 48 hours. Then one of the order i receive. It was chair, box was totally damaged, and gaming chair had 7 holes in leather. Open the case wait for 2 weeks till they replay and they offer to me 800points :D and start to ignore me in that case which i open in banggood page, so i decide open that in bank charge back. Never buy here again. They do not have any respect to customer. Also they remove negative feedback in reviews. They doesn't approve negative reviews so all of the order reviews are approved only the 4-5 stars reviews. Look to dates in pictures. Always lie from CS and they even can't ship order for a 3 weeks and cancel it.

Tip for consumers:
DO NOT BUY HERE, YOU WILL HAVE A LOT OF PROBLEMS HERE.

Products used:
Electronics, furniture

Service
Value
Shipping
Returns
Quality
Thumbnail of user carlf299
1 review
0 helpful votes
May 8th, 2022

I ordered two identical drones from this company and paid for them both. They sent me only one. After sending them numerous e-mails, photos, videos describing and proving the situation, they finally sent me the missing drone after about 16 days. The service dept. is slow but they came through at last.

Tip for consumers:
If you have any problems with your order it may take a while before the service dept. resolves the situation. At least that was my experience. The values at this company are outstanding and the shipping is quick.

Products used:
Drone

Service
Shipping

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From the business

Online Shopping China the best bang for your buck, provides cool electronics gadgets, toys, cell phones, vr headset, 3d printer, tv box, home decor, apparel at great prices.

Business History

Banggood was founded in 2006, and at that time it was specialized in computer software research and development.
It shifted its business to international e-commerce services, and since then it has become an online retailer selling almost everything you may need or think of.

The whole Banggood team is committed to providing customers with low-price and high-quality products as well as professional customer service.

Our motto is “Best bang for your buck”, and we follow it by ensuring that our products have exclusive deals and special promotions only for you.

Company Representative

Thumbnail of user rebeccal10
Katherine L.
Usually responds not within the first month

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