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  • Bambuzo

Overview

Bambuzo has a rating of 3 stars from 189 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Bambuzo most frequently mention customer service, tracking number, and credit card problems. Bambuzo ranks 846th among Discount Shopping sites.

  • Service
    56
  • Value
    53
  • Shipping
    55
  • Returns
    29
  • Quality
    52

What reviewers want you to know

Positive highlights

No positive highlights yet

Critical highlights

  • Within minutes of placing an order, I changed my mind and called customer service to cancel.
How would you rate Bambuzo?
Top Positive Review

“Perfect transaction A+”

tim r.
1/18/17

I have to to send our a big THANK YOU to Bambuzo for helping me find 30 paper towel holders that were not available anywhere else. Received in 5 days as agreed. Very happy!

Top Critical Review

“Would give ZERO stars if I could”

Jamie S.
1/8/16

I tried to purchase an item listed at $20, which then changes to $64.99 at checkout. Submitted 3 tickets to customer service, all of which have been closed or deleted with no response. Tried calling them several times at *******896 and they just pick up and sit in silence or just immediately hang up. It's the strangest thing! I would not suggest giving your credit card number to this company. Something is really off here. They are not BBB accredited. DO NOT TRUST

Reviews (189)

Rating

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Reviews that mention popular keywords

customer service (42)
Thumbnail of user timr81
1 review
0 helpful votes
January 18th, 2017

I have to to send our a big THANK YOU to Bambuzo for helping me find 30 paper towel holders that were not available anywhere else. Received in 5 days as agreed. Very happy!

Service
Value
Shipping
Quality
Thumbnail of user jamies95
1 review
3 helpful votes
January 8th, 2016

I tried to purchase an item listed at $20, which then changes to $64.99 at checkout. Submitted 3 tickets to customer service, all of which have been closed or deleted with no response. Tried calling them several times at *******896 and they just pick up and sit in silence or just immediately hang up. It's the strangest thing! I would not suggest giving your credit card number to this company. Something is really off here. They are not BBB accredited. DO NOT TRUST

Thumbnail of user jodik6
1 review
0 helpful votes
June 16th, 2016

I have been trying to find a certain type of seeds to plant fore the summer in the garden.

After many days of searching i found Bambuzo had almost all the seeds i needed and ordered about 25 packs.

They charged me the same day and I received the tracking number the following day. The item took 2 days to get here and I am VERY HAPPY about the whole transaction.

Excellent experience from start to finish.
Highly recommend!..

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Value
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Thumbnail of user annh59
1 review
3 helpful votes
January 10th, 2016

I have tried numerous phone calls and emails but cannot get ahold of anyone (and have had no response to my messages.) They sent me the wrong item, a large purse that cost me over one hundred dollars, in the incorrect color and with a tag on it that had a line through the original price of $90 on what appeared to be a department store tag. I am stuck with this thing and cannot determine how I can get my money refunded. So frustrating!

Thumbnail of user alexs261
1 review
5 helpful votes
June 8th, 2015

Forgot two chargers and one carrying case. Found them cheap online and including shipping cost less the my originals back home. Shipping was $12 all the way to Thailand.
(CHEAP)
The best part was that the entire process took 6 business days. Not sure how they make money since I checked the shipping through usps, fedex, and ups myself and it would have been $72.43. So... yes I am very happy!

Tip for consumers:
very economical for international shipping

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Thumbnail of user joelp30
1 review
0 helpful votes
August 13th, 2016

We ordered a pair of cables received them in 3 days. I called customer service and they answered fast and told me the tracking number,. A+

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Value
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Thumbnail of user shanela2
1 review
0 helpful votes
February 24th, 2017

Clearly this company needs to be reported to the state of Nevada. Its obvious they are writing their own 5 star reviews and its obvious that almost all of this stuff is coming from China. If they price is too cheap, a flag should go up to stay away! Writing a review might warn customers, but everyone needs to report this company!
Call the Attorney General at the number above and file a formal complaint!

Thumbnail of user joshh55
1 review
4 helpful votes
June 16th, 2015

Received exactly what I ordered but it took 5 days. Okay

Thumbnail of user garys158
1 review
1 helpful vote
July 28th, 2016

I wish I had checked for reviews for this company here, prior to ordering something.

The AC remote didn't work at all on the AC I bought it for, though it was advertised specifically for that model.

Contacting their customer service: I get automated emails asking me to describe the problem, but no solutions.

Note they have a well deserved 'F; BBB rating.

Stay away!

Thumbnail of user davidl208
3 reviews
3 helpful votes
August 13th, 2015

I ordered a product from Bambuzo and because their description was incomplete it was not what I wanted. Their response to my first email did not address my issue. Finally, they sent me a return number and then refused to accept the package when I returned it. I am now out the price of the item plus shipping. When I complained their response was once more not relevant. Since then they don't respond at all. This is the worst company I have used!

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Returns
Thumbnail of user victorial49
1 review
0 helpful votes
February 14th, 2017

OOrders Saturday night and received it now Tuesday!
Very happy! I will be trying them again for another 3 pots.

Tip for consumers:
accepts paypal.

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Value
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Thumbnail of user beckib
1 review
5 helpful votes
June 10th, 2015

I ordered a product from this company expecting delivery by this date. Called to check. Phone always hangs up while on hold for 'Next Representative'. Have sent several emails to no avail. Read reviews. Many share the same experience according to reviews I just read.

Thumbnail of user marcn13
1 review
5 helpful votes
June 8th, 2015

I bought a 3 pairs of special sunglasses that are not available here. Order last Thursday night and they have arrived today. Tuesday. Pretty amazing for over 14,000 km shipping distance.
Packaging was good but i would of preferred a stronger box instead of padded envelops.

Thumbnail of user barryd14
5 reviews
6 helpful votes
December 18th, 2015

I ordered because they said they had the merchandise I wanted. But they really didn't and would not say so even when asked directly. No order confirmation, no shipping date, no tracking number, no response to 5 emails and 2 phone calls. Still have no merchandise a month later and they still have my $427. Am pursuing them through Paypal which finally got a response - now they propose to keep part of my payment. Avoid these scammers.

Thumbnail of user jeno7
2 reviews
10 helpful votes
August 20th, 2015

I have shopped here 5 times now and each time love the speed and customer service. Usually get me tracking number within 8 hours of the order being placed. Very happy recommending them to everyone.

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Value
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Thumbnail of user dennisr34
1 review
8 helpful votes
April 19th, 2015

I have placed an order a month ago and I'm still waiting on an update of my purchase. I received a sent to shipping email three days after my purchase but I never received a tracking number. I have called customer service and only get a full mailbox. I have emailed *******@bambuzo.com and was told my shipment would arrive last Saturday... A week later, I'm still waiting. Be careful using you credit card with this site. Bambuzo is extremely suspect.

Thumbnail of user rogerl27
1 review
6 helpful votes
July 26th, 2015

Thanks for the fast delivery. I ordered a pair of sunglasses and it arrived 1 week later in perfect condition. Thank you!

Thumbnail of user morttyg
1 review
8 helpful votes
August 10th, 2015

Absolutely love this store. Fully recommend to everyone. They went above and beyond to get my gift to someone in asia. Can say thank you enough...

Thumbnail of user julion2
1 review
5 helpful votes
January 21st, 2016

After ordering from Bambuzo and then reading about some reviews here I was a bit worried that my tools would not arrive on time, however today after 3 days they arrived. I will order from them again.

Thumbnail of user clarak11
1 review
10 helpful votes
April 18th, 2015

I'm surprised by some of these reviews so I would like to give my 2 cents. I ordered an item from Bambuzo and it arrived fast and without issues. I ordered a second item which I was expecting to arrive in the same speed as the first but on the 3rd day waiting I called customer service to ask whats up. I spoke with Monica (she's awesome!) and she was very informative and helpful and let me know that I should be getting tracking number later that day (which I did). I did get my item two days later in perfect condition.

Seems like a hit and miss with this website looking at other reviews but given my experience I would definitely recommend the site to others and I will be using it again.

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Thumbnail of user thiagos1
1 review
4 helpful votes
September 30th, 2015

I love the new bluetooth connection, ordered online, got a confirmation in the email with receipt in less then 1 minute. Was updated in approved status, sent for shipping status and tracking number emailed to me in 17 hours. Product arrived in 4 days and exactly what i ordered. I reccomend to everyone and will tell my friends too. :)

Tip for consumers:
ships worldwide fast

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Thumbnail of user carolines27
1 review
6 helpful votes
June 13th, 2015

I ordered a Baby Alive for my niece and saved just under half the price advertised in the UK. Shipping was quick and I was able to track my parcel all the way to my door, it took just eight days which I was extremely happy with and the product was packaged very well too. All in all, excellent service and would use again :D

Thumbnail of user isaacb29
1 review
6 helpful votes
April 18th, 2015

This company needs to get it's act together. It sent me an email stating that this order was processed. They haven't charged my credit card yet and they haven't sent me tracking information either. No emails or messages answered. I wish they would go ahead and process my order so I can reverse the charges. Worst company I have dealt with.
Isaac Bautista, Pure Muscle, Inc.

Thumbnail of user gregs89
1 review
5 helpful votes
November 20th, 2015

I got the wrong model of an item, (partially my fault) and bambuzo sent me a label for free shipping and the refund was in 2 days. Love their efficiency.

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Thumbnail of user dalep16
1 review
12 helpful votes
March 15th, 2015

I ordered a guitar cable online from Bambuzo that I wasn't able to initially find anywhere else.
However, on the same day a few hours later, I did find the same cable elsewhere online for a lower price. It was too late to cancel my original order, since it was already in process of shipment.
I did not want to go through the return process, so asked Bambuzo for some help.
Although they do not normally do price matching, they told me that I will be credited the difference in price as a token of customer service.
I received the product quickly, and am very happy with the cable, and the service.
Thanks!

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Paul B.

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