Back Market
Questions & Answers
Hi there is my phone still under warranty I cracked my screen
Asked by Daniel M. on 5/17/2021
1 Answer
Customer C.6/1/2021
Hello Daniel,
Ouch! I'm sorry to hear that. Unfortunately, the default Back Market 12-month does not cover drops, screen cracks, or any other damage caused by the customer.
However, if you bought the device with the Asurion 2-year protection plan, then yes, cracked screens would be covered and repaired at no cost.
I hope this answers your question, Daniel! I'm always happy to help.
Regards,
Dominick from Back Market
Ouch! I'm sorry to hear that. Unfortunately, the default Back Market 12-month does not cover drops, screen cracks, or any other damage caused by the customer.
However, if you bought the device with the Asurion 2-year protection plan, then yes, cracked screens would be covered and repaired at no cost.
I hope this answers your question, Daniel! I'm always happy to help.
Regards,
Dominick from Back Market
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