Hi there is my phone still under warranty I cracked my screen

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Hi there is my phone still under warranty I cracked my screen

asked by Daniel M. on 5/17/21

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Customer C. [Back Market Rep] on 6/1/21 · Answer 1 · 2021-06-01T01:56Z

Customer C. [Back Market Rep]

on 6/1/21

Hello Daniel,

Ouch! I'm sorry to hear that. Unfortunately, the default Back Market 12-month does not cover drops, screen cracks, or any other damage caused by the customer.

However, if you bought the device with the Asurion 2-year protection plan, then yes, cracked screens would be covered and repaired at no cost.

I hope this answers your question, Daniel! I'm always happy to help.

Regards,
Dominick from Back Market

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