• Skynova

Skynova

Overview

Skynova has a rating of 3.34 stars from 35 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Skynova most frequently mention small business. Skynova ranks 50th among Accounting Software sites.

  • Service
    6
  • Value
    5
  • Shipping
    3
  • Returns
    3
  • Quality
    5

This company does not typically respond to reviews

Positive reviews (last 12 months): 0%
Positive
0
Neutral
0
Negative
1
1
See all photos
How would you rate Skynova?
Top Positive Review

“Awesome Company for my small biz!”

Lorraine D.
5/20/21

I love Skynova, I never ever had a problelm! Perfect for my small business! If you have a question you can contact them via email and someone always always responds and answers my question! Skynova is Awesome!

Top Critical Review

“Beware of thieves! I got charged 15 USD for nothing!”

Emillie S.
4/15/21

In March 2021, I purchased "one-month of unlimited invoice", which is one time only, to support Skynova after the free trial. That's the moment Skynova did the tricks on my credit card! In April 2021, my credit card is charged with 15 USD for nothing! Log in the profile and found out I couldn't edit payment info because they removed this section completely from my profile! The customer service refused to refund currency exchange loss. Crazy thieves!

Reviews (35)

Rating

Timeframe

Other

Thumbnail of user angelah1011
1 review
6 helpful votes
April 15th, 2021

In March 2021, I purchased "one-month of unlimited invoice", which is one time only, to support Skynova after the free trial.
That's the moment Skynova did the tricks on my credit card!
In April 2021, my credit card is charged with 15 USD for nothing!
Log in the profile and found out I couldn't edit payment info because they removed this section completely from my profile!
The customer service refused to refund currency exchange loss.
Crazy thieves!

Thumbnail of user larst4
Lars T. – Skynova Rep

Hello Emillie!
Skynova is a subscription service, which is stated when upgrading to a paid plan. This means that your card will be charged every month, on the date you upgraded. If you want to cancel your subscription, you can do this by closing the account from the profile page. If you contact support@skynova.com they will help you solve the issue.

Kind regards,
Lars
Marketing Dept.

Thumbnail of user lorrained182
1 review
2 helpful votes
May 20th, 2021

I love Skynova, I never ever had a problelm! Perfect for my small business! If you have a question you can contact them via email and someone always always responds and answers my question!

Skynova is Awesome!

Service
Value
Shipping
Returns
Quality
Thumbnail of user caseyr144
1 review
4 helpful votes
July 13th, 2021

Been with Aynax, now Skynova for years. Ever since Skynova took over we don't receive notifications of delivery or opening of emails! They have lost my business for good because that is the essential part of service and why we pay someone. We have lost business because of this and do not recommend to anyone for their business! You will lose revenue with this company!

Thumbnail of user sams765
2 reviews
2 helpful votes
February 14th, 2020

Been using for 6 years. No problems. Easy to use, good service and phone answers to questions. Will continue to use

Thumbnail of user dennys50
1 review
3 helpful votes
May 19th, 2021

It is impossible to get a person to help you and support takes forever to get back with you. Since they switched to Skynova there service has gone downhill. I tried and tried to get assistance before writing this review. Also, if you call phone number it just directs you back to online support form. Totally useless. Avoid if you are a small business

Thumbnail of user larst4
Lars T. – Skynova Rep

Hello Denny,
I am sorry to hear that you have had a poor experience with our support team, that is not how it should be.
There has been no change to our support team when changing name to Skynova, so the level of service should be the same. We are a small company with a limited number of staff where having phone support as a default means for helping our customers would massively increase the support reply time for our customers. We always try to solve all issues by email. However, in some cases our customers wants contact by phone and when they do the support agent will call the customer when they request it. In average our customers gets a support request reply in less than an hour.
If you still have issues, please try to contact our support team again either by using the email address "support@skynova.com" or by using the contact form at www.skynova.com/support.

Kind regards,
Lars
Marketing Dept.

Thumbnail of user sumitd20
1 review
1 helpful vote
December 6th, 2021

Good for small business purposes. I never ever had a problelm with this. Keeps Track of the invoices, customers.

Service
Value
Shipping
Returns
Quality
Thumbnail of user marcush349
1 review
0 helpful votes
October 23rd, 2023
Verified purchase

I vegan using this site for invoices and estimates about 2.5 months now. At first it was free, then they told me I have to upgrade to either 5 or 10 dollar a month plan. The plan for 5 dollars was mysteriously not able to be selected so I figured 10 bucks isn't too terrible and subscribed to pay it. Well a month goes by and they charged me 30 dollars and sent a screenshot of the page where you select a plan showing text that was not even displayed when I was signing up and also showing the 5 dollar plan as selectable. Basically what the page should have looked like but did not when I was told I needed a paid plan to continue using the platform. These guys are absolute predators and know many businesses won't even pay attention to the discrepancies. I hope this saves someone to else from being robbed by this leach of a business.

Service
Value
Shipping
Returns
Quality
Thumbnail of user taraw87
3 reviews
13 helpful votes
August 27th, 2019

I had been with them a few years and was told price is going up from 9.99 to 15.00. There sites that do basic invoicing for free or cheaper and I already thought the 9.99 was high. Will be ending my service with them. Horrible for those self employed.

Thumbnail of user ursulab59
1 review
1 helpful vote
January 29th, 2023
Verified purchase

I was offered a $4 plan which I took a month ago.
Today Skynova emailed me thanking me for $15 which in nzd is $24.50!
I did not save my cc details with them. I did not authorise this new plan and the $4 plan no longer exists! These guys are scumbags. No stars

Tip for consumers:
Beware will automatically upgrade and debit your account without authorisation!
This is fraud!!

Products used:
Online invoice template. Nothing else

Service
Value
Quality
Thumbnail of user maryg643
1 review
2 helpful votes
August 31st, 2019

Our invoices are now organized and we can always go back on our history it's a good bookkeeper. Now we dont have to go look around for our invoices and customers emails and address. You the best. If someone says they having problem using this maybe they dont know how to read instruction, that's why. Ok good job. Aloha

Thumbnail of user sharkd1
1 review
1 helpful vote
January 10th, 2023

$25 a month (Massachusetts) has become too expendive, finding other sites/services that do the same thing for no money or very cheap!.do your research people!... I am going to cancel and move on! UPDATE: I canceled my policy with them and then the next day they charged my account!?... so pissed off now I have to go through the B.S. Of dealing with them to give me my money back this is not a fair company!

Tip for consumers:
Do your research!.... other sites or Services either free or much cheaper not worth it with skynova, they are being greedy with their charge in my opinion!

Products used:
Skynova invoice service

Service
Thumbnail of user amandab1582
1 review
3 helpful votes
April 8th, 2021

I did not purchase from you. You better return immediately! Or I'm calling to report you. Amanda Colby

Thumbnail of user larst4
Lars T. – Skynova Rep

Hello Amanda,
I am sorry if you have been charged for a service you don't use. Please contact our Support Team at support@skynova.com or use the contact form at https://www.skynova.com/support, to get a return.

Kind regards,
Lars
Marketing Dept.

Thumbnail of user angelae38
1 review
2 helpful votes
June 12th, 2017

There is NO WAY I could keep up with all the invoices alone! This app provides templates for great online proposals and an organizing system for small businesses that can't be beat.

Thumbnail of user mannyg14
1 review
5 helpful votes
September 23rd, 2019

I was never informed about this new rate. Though this company served me okay, I'll shop around for a new provider. Will terminate the services by the year end.

Thumbnail of user angelk71
1 review
6 helpful votes
August 5th, 2020

I didn't not buy anything from you and you charge my card. It better be returned immediately. Angela Wittwer

Thumbnail of user rickd247
1 review
1 helpful vote
April 27th, 2019

I like the ease and ability to access spreadsheets available to invoice employers etc...
Just wondered though do you have some kind of coreesponding customer service is all I need and this could be an amazing service

Thumbnail of user isaacd43
1 review
9 helpful votes
March 9th, 2019

I was using this for YEARS at 9.99. And i just got billed 15.00 for the month.
Did the price go up? 9.99 is expensive considering there are literally no upgrades to the service and you don't even have an app.

Disappointed and looking for other option.

Thumbnail of user tracyf299
1 review
5 helpful votes
August 15th, 2021

After 4 years of satisfactory service, Skynova has placed a "block" on my email address for my original account and I have not been able to access it for the last two months. That email address is *******@cox.net. I tried to call but the recorded message directs me to communicate via email and doesn't provide an option to leave a voice mail message.

My emails to Skynova trying to resolve this issue did not get a response. (maybe because there is a "block" on that email address?) I sent three or four emails over the past few weeks.

When I tried to contact support via the website, I got an auto response that says, "This e-mail address has bounced before and cannot be used again. If you are certain that it is correct, contact support at *******@aynax.com to remove the block."

In the meantime, Skynova continued to bill me monthly for a service I could no longer access.

I tried emailing from another email address and still received no response. (maybe because that other email address is not recognized as being a current customer in the Skynova database?) The note above the auto response stated, "If you already have an account, please sign in first so we can help you faster (your query will be linked to your account).

That left me no other option but to dispute the charges with my credit card company since I was getting charged for a service that I was no longer able to use.

Service
Value
Quality
Thumbnail of user roberth211
1 review
8 helpful votes
January 10th, 2016

Small biz owner of a Pet Services biz in Denver CO. Looking for an easy to use service, this was awesome. Keeps Track of the invoices, paid or not. Keeps track of your customers. Keeps track of there address, email, phone. Can send an emailed invoice as well attached to PayPal to get paid with credit cards.

Has an accounting portion I haven't touched yet, but looks like it should be easy to use. Lots of other extras, put your logo on everything. Haven't been charged yet, but I will pay the $10/month or $9.99 or whatever it is.

Thumbnail of user marys1289
1 review
5 helpful votes
September 29th, 2019

I'm disappointed that I was not given any kind of notice your rate was going up? My business wouldn't survive if I raised my rates without notification to my customers.

Thumbnail of user jamesd4248
1 review
4 helpful votes
December 29th, 2022

Never even heard of SKYNOVA and charged my credit card. This is fraud from a $#*!in company that has not phone number this is BULL$#*! now i have to cancel my credit card because of these $#*!s

Thumbnail of user sharont90
1 review
1 helpful vote
November 7th, 2017

Is the website down? I've been trying to access my acct for a few days and nothing loads. My problems with any other sites. Thanks

Thumbnail of user meridahw
1 review
2 helpful votes
December 16th, 2017

This is exactly what I have been looking for. It is easy to use and so helpful with my needs in invoicing.

Thumbnail of user grego69
1 review
13 helpful votes
September 4th, 2019

These guys raised their rates and did not inform or offer their customers the option to accept or deny. They simply hit the credit card for the new rates! They DO NOT have that authority. How much will you take next time? $10? $100? $1000? You are thieves! Stay away from these guys! FAR, FAR AWAY!

Thumbnail of user lorraineb80
1 review
11 helpful votes
July 24th, 2018

I forgot my password and I have found it IMPOSSIBLE to get in touch with them in any way so I can create a new one. They keep telling me my email is not working (where they need to send the link). But it IS working. And to contact them I have to log in, which of course I cannot do! There is not other info given on how to contact them. No phone, no email, no nothing.
So, I am trying to invoice a client but cannot because I cannot get in to the app that I am paying for! Hoping they read this and contact me, ASAP.

Sitejabber for Business

Gain trust and grow your business with customer reviews.

From the business

Company Representative

Thumbnail of user larst4
Lars T.
Typically does not respond to reviews

How do I know I can trust these reviews about Skynova?

  • Sitejabber’s sole mission is to increase online transparency for buyers and businesses
  • Sitejabber has helped over 200M buyers make better purchasing decisions online
  • Suspicious reviews are flagged by our algorithms, moderators, and community members

See reviews as you browse with our Chrome extension

3.3
35 reviews
Have a question about Skynova?