AVAST Software

I just received (via email) a notice that Avast is going to ding my bank account for a "renewal" of software I haven't used in a couple of years. I have called their customer support number and have been holding for almost an hour. I tend to think that this is company policy.

Ridiculous refund policy. I requested refund which was accepted via chat. I was informed that will receive the money within 7 days. When I haven't received the money within this period I checked my email and realised that they sent the link to accept their terms and conditions before receiving the money. Of course at that time the link has expired so I have to do it all over again. Luckily I am still within cancellation period otherwise I would loose the money

Hello, I have bought Avast Ultimate from their partner avast-tn.com. And I have discovered à lot of possibilities of configuration for many interesting Avast security features. Easy to use, easy to install. The mimic VPN protocole make my connection not being interrupted and I have access to all my favorite website! Tuneup makes my pc goes faster. Simply great!

They charged me in advance following year's subscription via Paypal, without sending any email notification, so i can cancel it. When i noticed the charge the same day, i complained, they tried to persuade me to maintain the subscription, without apologizing. I questioned also the transaction on Paypal. Where they immediately put it on dispute. Avast support, finally agreed to refund me. Paypal informed me that the case was closed in my favor. After ten days, the amount was not refunded. I complained again. This time my bank was the problem and of course i contacted with them and they were not the creating any problem!It has been a month, i have contacted them one more time and the customer support was rude! They told me, the problem was Paypal, it was in dispute, which of course is not true! The y asked me to wait again. The worst company i have encountered.The customer support should also be trained to speak polite.Phrases like " Are you done?", are totally inappropriate. Or " Send me the screenshot of Paypal, translated, of you want get your money back "...Unbelievable behavior! They do not deserve a star..

Avast offers awesome free services where many companies claim a charge for this. Nevertheless, it's paid service could be better as it won't expend the whole functional much.

I am not sure how the "Program" or option became in my system. I did not ask for the popups to warn me that I was in danger...It seems the presence of the Avast software itself seems to be what it is warning me about!
I searched the damm thing and saw the reviews here and had to add my 2 cents. The main objection is it seems to be a push product that will not go away and it is posing as Google? Or Microsoft or part of my package I already have except I need to buy into it.
What is real anymore? It seems I myself could be AI and for all you know I am a compettor of Avast and at least a Troll.
This invasion bothers me, I am worried by this spammy thing

Wasn't a bad software but, the issue is that you'll use the free program and without ANY warning whatsoever, you get charged over $100 for their service advertised as free. No warning, no call, no voice mail, no e-mail to catch it before they charge you. They just pounce once that money pops up and they pounce quick. That example of unprofessional crap is why I got rid of it.

Terrible and unprofessional customer support. I had to politely beg for a refund for a charge that was automatically renewed without my authorization. The entire request lasted 30 minutes while the customer support agent named Kennedy, attempted to exhaust me with alternatives and delayed responding for nearly 5 minutes. The agent tried to exhaust me by asking several times why I wanted a refund and tried to only offer a 75% partial refund. It was quite obvious their intentions were to frustrate me and delay the entire process. This agent also made underlying taunting & mocking comments of my Asian heritage last name -- which was quite obvious and extremely unprofessional. It was difficult to maintain my composure but I continued to say thank you and please to my requests despite the constant disrespect that I had received.

I was really happy with Avast programs and features but I will never ever do business with Avast ever again because of this. I have never written a consumer affairs review either or a 1 star review. Ever. So I hope this can speak volumes to my experience. You should not have to go through this experience for canceling or requesting for a refund especially if it is within a reasonable time frame. In my case, immediately after they charged me.

Customer support id ******* - 7/24/2023 6:33pm PST

Se que no hacen las aplicaciones para que sean gratis, pero esta dentro de lo sencillo de lo que ofrece cumple con su cometido. Lo que molesta en grado sumo son esos carteles que salen diciendo que la computadora esta por explotar y solo se salva si compras este o aquel paquete. Eso es depresivo. Estrategia de marketing desastrosa y repetida por años

Why would you ever want any program to delete the entire contents of ANY folder?! I am so mad at them - they said I checked a box wrong.
This should NEVER happen, and there should always be a way to recover - who would use antivirus to delete perfectly good files? I can do that myself - but now I'm screwed.
Beware, this is such terrible practice and WHY!?!?!? So mad

Poor VPN, NO customer service, NO answers when facing a problem, average or superflous products, problems with other VPNs when using Avast, pushing "buy, buy,buy" politics... DON'T buy their products, it's not worth it AND you will NEVER get a service or an answer if you are facing a problem. They cosider their clients without any respect and just as cash sources.

AVAST is the Company from HELL!
I canceled my account and removed the software.
A year later they billed me and I had to spend 3 hours on the phone to get a refund and an assurance the account was canceled.
One year after that I got billed AGAIN and had to spend 2 hours on the phone to get a refund.
When I asked why they billed me again they said "Your canceled account is marked for rebilling"
DONT USE THIS COMPANY

Used it for a couple of years and the free version works powerfully like the other paid antivirus tools

New update messed up with my audio/video drivers, was really hard to revert it back. 3 hours of my life wasted

You used to be able to buy a package, and it covered everything, and now they separate everything, and then charge you for each thing, so it no longer is cost effective unless you have multiple computers. Last straw, you used to get phone version for free when you paid for everything else, and now I have to pay $6 a year (yes, I know that is minor, but by next year, they wil charge $20 a year, for sure. I have been with this company since their early days on the net, when it was free for residential customers, but are now to big for their britches, and charge far to much, and are always finding new ways of nickel and diming you. I am sad to have to put forth this update. I wrote to them that it was getting out of control, but unlike the old AVAST, they had no time to write me back. So sad to see. No way to bundle packages to save money anymore, either. I will have to start looking at different companies after 20 years with this one company. You just know there is one fat cat making a buttload of money while I now go more broke every year.

The choice of free antiviruses is not that big. And we settled on Avast Free Antivirus - recommended it as a simple and easy-to-use program.

Antivirus has many advantages. The first is autonomy. The antivirus works by itself, it updates itself. It's easy for me to check for software updates, but this causes some problems for my parents. Therefore, such independence pleases. But if necessary, you can enable manual download. No keys and passwords are needed. The second is the quality of protection. Of course, if the virus was not caught, then you will not know if it was. But for now, it catches Avast well, blocks unwanted windows. So far, fortunately, there have been no problems with trojans and other dishonesty.
The third plus is multifunctionality. Avast will check for viruses, and the browser will clean it, and report performance problems. Although the latter is not for beginners - so you can remove it.

The only thing that is somewhat annoying is the pop-up windows in which they offer to purchase and install security programs from Avast. Or reports how many hacker attacks have been in recent times. But this happens once when you turn it on, so you can put up with it. But I did not notice any slowdown in the computer. By the way, has anyone tried Avast Driver Updater for the sake of better work of operating system? I found it here: https://thinkmobiles.com/products/*******/, but still have doubts if I really need it.

IT HAS DRAINED MY CPU, DELETED MY GRAPHICS DRIVERS, LIED TO ME ABOUT VIRUSES ON MY COMPUTER, AND LAGGED MY COMPUTER! NO MORE, ITS REIGN OF TERROR ENDS TONIGHT!

VIVA LA REVOLTION!

Zero is too much for Avast. I used it for years, then I didn't have computer for awhile, was charged, asked for refund, it was in April. They refunded, in May charged, asked for refund, they refunded, they charged me again in May, never refunded, it was 9 months ago. There emails since June, I asking for refund, many emails from them and from me, each time they reviewand say i should receive refund shortly. In November they replied that 30 days time frame for refund passed. Again phone calls, emails, same story, they say that escalated my case and refund should be received shortly. Now is December 26th...

A great security suite that prevent's various malware from bogging down your pc.

I ran the avast driver app on my Asus pc the app knocked out my graphics and I can't use my pc anymore, one of the tecs at avast tried to fix the problem with out success, he told me a senior tec would be in touch to help I have now been waiting 4 days and every time I get in touch with them I am told I will have to wait for the senior tec to get in touch with me, totally a rubbish aftersales service.

I downloaded this to stop the malware on my computer and to what I hoped would make it run faster. After I purchased this software my laptop locked me out and this software corrupted my computer. DO NOT PURCHASE this software. Now I got to go pay a expert with computers just to get my computer to work again.

Avast antivirus is so far my best software on phone and computer it works smart and it's easy to use.

Downloaded the premium virus protection and it worked well the next day i downloaded driver updater on the first running it deleted all the virtual drivers off my computer now no audio or video devices and i cant seem to get them back so im asking for a refund but they dont seem to want to answer DONT GET DRIVER UPDATER