• Auto Anything

Auto Anything

Overview

Auto Anything has a rating of 1.39 stars from 372 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Auto Anything most frequently mention customer service, credit card, and return label problems. Auto Anything ranks 892nd among Auto Parts sites.

  • Service
    106
  • Value
    94
  • Shipping
    97
  • Returns
    92
  • Quality
    86

This company responds to reviews on average within 4 days

Positive reviews (last 12 months): 5.9%
Positive
1
Neutral
0
Negative
16
79
See all photos

What reviewers want you to know

Positive highlights

No positive highlights yet

Critical highlights

  • They do not care about customer service or the customer at all!
  • Auto Anything has misleading descriptions on the items they sell.
How would you rate Auto Anything?
Top Positive Review

“Got a great deal and fast shipping”

Ken L.
5/16/23

I ordered a Rough Country tonneau cover from AutoAnything. I got a $50 discount code from some wheel spin thing on their website that popped up when I was browsing. After I placed the order, I became skeptical because it was such a great deal. I looked up reviews and saw a bunch of negative ones. At that point I thought I got scammed, but that was not the case, thankfully. I got the cover in a couple days, shipped right from Rough Country. It was brand new in an unopened box. The cover itself is great, was a quick, easy installation and looks awesome. As for AutoAnything, I couldn't be happier. Great deal, fast shipping and a quality product. Glad I didn't read some of these reviews beforehand, because I definitely would have passed on what turned out to be a great purchase. I can only speak of my experience, but it was a great one and I felt I needed to post a review after reading some negative ones, so others don't shy away from AutoAnything like I may have. Thanks AutoAnything! I'll definitely be buying from you again!

Top Critical Review

“SCAM?”

MARY A.
7/17/23

I made an order, they charged my account $201.56,4 days before the order was to be delivered I got an email saying I cancelled the order. Which is not true. Of course they have a customer service phone #—but no customer service. They say email them. Did so 3times. It's going on 6 weeks and no response and no refund. Any ideas on how to get this corrected?

Reviews (372)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (129) auto anything (58)
Thumbnail of user warnergregory150
1 review
0 helpful votes
October 27th, 2023

I ordered a trailer hitch from auto anything.com and it seemed to be going well at first. I got a email that I canceled my order which I did not and that I would be refunded and I never got my money back and that was over a month ago. SO STAY AWAY FROM THIS COMPANY THEY ARE A SCAM AND WILL TAKE YOUR MONEY! There phone is also off the line with the number they supply to call them. I would give them zero stars if I could.

Thumbnail of user kevinf1464
1 review
0 helpful votes
July 15th, 2022

I would give -5 stars all day to this terrible company. Typical of the internet age, they already have your money so nothing else matters. They do not honor the prices or terms on the website, even if you call to confirm. Again they already have your money so... No need to go into detail about how i was ripped off on my order by blaming a truly reputable parts company (Belltech) I have used many times over 20+ years. My order # is *******. They already have my money, don't expect to hear back.

Tip for consumers:
DO NOT GIVE THIS COMPANY YOUR MONEY. SHOP SOMEWHERE ELSE.

Products used:
None yet, ordered a pair and only got one.

Service
Value
Shipping
Thumbnail of user johng457
AutoAnything R. – Auto Anything Rep

Hi Kevin- I am sorry for the frustration you've experienced with your order. I took a look at the notes on your order and it looks like we sent an email your way on 6/12 offering assistance with a free return or exchange, but we haven't heard back from you. If you could please get back to us with how you'd like to proceed, we'd be happy to help.

Thumbnail of user brents396
1 review
0 helpful votes
February 22nd, 2023

Ordered saddleman seat covers for a Ford Maverick.The plastic piece that connects the straps broke and ordered a replacement then I got covid so by the time I tried to install the covers it was past 30 days.They didn't fit well at all but was told since it was past 30 days they wont do anything.Wont order from them again.

Thumbnail of user johng457
AutoAnything R. – Auto Anything Rep

Hi Brent- I am sorry to hear you experienced fitment issues with your seat covers. We realize fitment issues can be frustrating and inconvenient, and I am sorry again for that. That being said, we are always happy to assist with returns/exchanges, but the item must be new/unused and within 30 days of delivery. As your order was delivered back in December, we were unable to process a return. However, we are happy to get you in touch with Saddleman for guidance on installation. If you could send me an email with your order number at onlinesupport@autoanything.com, I can forward over those details for you.

Thumbnail of user americanpridepainting2
1 review
4 helpful votes
June 21st, 2023
Verified purchase

Ordered brake calipers for my car front and rear. Had appointment set for my mechanic for 2 weeks. Get the parts they went to put them on. They did not fit. I triple checked with them and they still sent the wrong parts. Now I can't get a hold of anybody for the last 3 days. I've been calling on their website trying to do the instant chat emailed emails won't go through. It's like no way on the planet. You can get a hold of these people and I'm going to end up being stuck with very expensive parts that I cannot use that need to be returned and refunded. Very frustrating... I mean seriously. Frustrating

Products used:
None

Service
Value
Shipping
Returns
Quality
Thumbnail of user danenbateman
1 review
2 helpful votes
June 20th, 2023
Verified purchase

I ordered a item on sale from on one of their promo emails. 1 week goes by with normal "we are shipping your order" then I get a product backorder message. Then later the same day Auto anything sends me a cancelation email saying they will refund me. The next day I get a new email from them saying your interested in this product click here to add to your cart. Turns out to be the same item I ordered now its available to ship but no longer on sale. I contacted them and they will not honor the sales price.

Service
Value
Shipping
Returns
Quality
Thumbnail of user mkanderson0814
1 review
0 helpful votes
July 17th, 2023
Verified purchase

I made an order, they charged my account $201.56,4 days before the order was to be delivered I got an email saying I cancelled the order. Which is not true. Of course they have a customer service phone #—but no customer service. They say email them. Did so 3times. It's going on 6 weeks and no response and no refund.
Any ideas on how to get this corrected?

Products used:
I never received my product. They charged my account and poof*. Gone

Thumbnail of user steves3247
1 review
1 helpful vote
February 8th, 2023

So after receiving no mounting hardware as advertised, the company followed up with the enclosed email pic, now they respond saying basically your out of luck go buy your own hardware... we made a mistake. Typical for this company... stay away

Service
Value
Shipping
Returns
Quality
Thumbnail of user johng457
AutoAnything R. – Auto Anything Rep

Hi Steve- I sincerely apologize that your order didn't arrive with the expected hardware. Unfortunately we do experience the occasional typo on our website, but that's definitely not a typical experience. While we can't provide a hardware kit free of charge if not included with the product, we can offer you a free return or exchange if you are no longer interested in the product. If this is how you'd like to proceed, please contact me with your order number at onlinesupport@ autoanything.com.

Thumbnail of user muschettof
1 review
2 helpful votes
May 11th, 2023

I have purchased thousands of dollars from Auto Anything so I decided to purchase from them when I needed items for my new truck. What a mistake. They sent the wrong product and it took several phone calls from me to finally get the refund I deserved. Their customer service stay is horrible. They have a hard time understanding English and when they do, they get it wrong. Moreover, they took no initiative to help me. I had to lead them by the hand in order to get a refund. Totally unacceptable.

Tip for consumers:
Horrible option for products

Service
Value
Shipping
Returns
Quality
Thumbnail of user johng457
AutoAnything R. – Auto Anything Rep

Hi Frank- I sincerely apologize you received the incorrect item and had trouble processing a return. This is certainly not a typical AutoAnything experience, and I apologize again for the frustration and inconvenience experienced. As many items are shipped direct from their respective manufacturer, we do have to work with them directly in the case of any warehousing error. I apologize if this caused any confusion during your interactions with our service team. We value our customers, and we are deeply regretful to hear we've not met your expectations in this instance. I'm happy to hear you've already received your refund however, if there is any additional assistance I can provide, please let me know.

Thumbnail of user jerimye
1 review
1 helpful vote
June 14th, 2023
Verified purchase

I contacted AUTO EVERYTHING to try to buy a truck bed cover. They said they had it in stock (which they did not). When I placed the order, the shipping date came and went and then they said the manufacturer would ship it directly. That day came and went, and I reached out to the manufacturer who said that they did not have an order and that he cover was no longer even made.
Read all of these reviews. This website is little more than a scam site that takes your money and never delivers anything. How they have not been shut down is beyond me.

Products used:
None, they did not ship anything

Service
Value
Shipping
Returns
Quality
Thumbnail of user coryp79
1 review
0 helpful votes
April 2nd, 2021
Verified purchase

I recently purchased 3D Maxpider floor mats for a 2020 VW Tiguan... They were the best price around from AutoAnything. They also shipped and delivered very quickly, and I am more than pleased with the product. The only downside was that 3D failed to incorporate the clips into the front passenger mat, but otherwise they fit flawlessly. They have the right amount of grip to not restrict your feet, but not to let them slide all around when wet.

Products used:
Floor mats

Service
Value
Shipping
Quality
Thumbnail of user henrys73
1 review
3 helpful votes
September 11th, 2021
Verified purchase

This is in response to another delayed order. I grit my teeth on the first email but decided to cancel an order for floor mats since the delivery was extended out another 3-4 weeks. I was told I could not cancel until they received an OK from their late supplier. Very disturbing since AutoAnything charges your credit card immediately upon order placement. They don't care if the order is late since they have their money. No More, enough! What a rip off outfit. Reported to Pay Pal

Tip for consumers:
Don’t use

Products used:
None

Service
Shipping
Thumbnail of user johng457
AutoAnything R. – Auto Anything Rep

Hi Henry- I am sorry to hear your order was delayed and that you were dissatisfied with the cancellation process. As mentioned in the cancellation policy on our website, we will make every effort to get orders cancelled before they ship, but we cannot guarantee it since the order has already been sent to one of our fulfillment centers or the manufacturer. If there is any further information we can provide you with, please contact us directly at onlinesupport@ autoanything.com.

Thumbnail of user johns12673
1 review
0 helpful votes
January 16th, 2023

I was very pleased with both orders I placed. The first were mats for my Alfa. They fit great no issues and I received them in less than one week. My second order was just one week ago and I already received the cargo mat. Great service and they answered my questions about the cargo mat. I am very happy and will order again in the future. JJS

Service
Value
Shipping
Quality
Thumbnail of user brians3359
1 review
0 helpful votes
December 20th, 2022
Verified purchase

Ordered a set of floor mats that showed in stock. Received notification several days later that the ship date was delayed by 1 month. Once the second ship date came around I received a notice saying sorry, factory discontinued this item. This place is just a fly by night broker. Use Amazon, Walmart, or just some guy on the street with a sign. All would be better options.

Service
Thumbnail of user johng457
AutoAnything R. – Auto Anything Rep

Hi Brian- I sincerely apologize that the floor mats you ordered were not available as expected. We try to always offer accurate ship dates and inventory, and I am sorry this has not been your experience. Higher order volume during the holidays can make it more difficult predict lead times lately as well as stay on top of inventory, but I do apologize again for the mistake that was made with your order. You will be fully refunded, of course, and if there is anything we can do to make this up to you, please let us know.

Thumbnail of user ketokhed23
1 review
1 helpful vote
July 17th, 2023
Verified purchase

I was lied to and told an indoor storage bag could be used outdoors. I have been trying to contact them for over 3 weeks for info on my warranty and I keep getting the same email. The phone number is not real and they claim they have a live 24/hr chat that is none existent when you try to find it and use it on the website

Thumbnail of user itsm9
1 review
1 helpful vote
October 22nd, 2021

I'm done with AutoAnything. Of various orders over the years, few come correct, without issues. And, forget the chat box feature. If you ask anything off their script they have in front of them to repeat over and over again, they get lost. AA isn't worth the hassle. They can blame covid now, for current purchase now months delayed with repeated shipping dates changed but they were like this even pre covid.

Service
Value
Shipping
Returns
Quality
Thumbnail of user johng457
AutoAnything R. – Auto Anything Rep

Hello- I am so sorry to hear that you have had such a negative experience with us and have been so disappointed with our customer service. We try to always offer exceptional customer service, and I am disappointed to hear we have not met your expectations. If there is anything we can do to turn your experience around, please contact us at onlinesupport@ autoanything.com.

Thumbnail of user thomasn760
1 review
0 helpful votes
February 24th, 2022

I will never Buy anything from you again, you sold me the wrong parts for my truck, I had your employee, via Chat, recommend this part for my truck, he actually told me my inquiry was for the wrong parts and said the one he recommended {ordered) was correct. It is your fault I paid for the wrong parts, you are to blame for the miss-order. I will spread the word that you are not to be trusted and buyer beware.

Service
Value
Shipping
Returns
Quality
Thumbnail of user johng457
AutoAnything R. – Auto Anything Rep

Hi Thomas- I am sorry to hear that the item you received was not what you had expected. We try to always offer accurate product information, but of course we do make mistakes like everyone else. That being said, we are always happy to help with returns/exchanges for new/unused items. For assistance with a return, please contact us at onlinesupport@ autoanything.com.

Thumbnail of user morgann34
3 reviews
0 helpful votes
March 6th, 2023
Verified purchase

Loved my money, has fought me to refund my money for a wheel they had returned to their warehouse by FedEx! Had to file complaint through Amazon. They were told by amazon to cancel the order 1 whole business day before shipping! Horrible company!

Tip for consumers:
Watch out for autoanything on eBay and Amazon

Products used:
Bought elsewhere

Service
Value
Shipping
Returns
Quality
Thumbnail of user johng457
AutoAnything R. – Auto Anything Rep

Hi Morgan- I'm sorry to hear you've had trouble cancelling your order and receiving a refund. If a customer of ours decides to cancel their order and it has not yet been shipped, we can cancel it for a full refund. However, we must first submit that cancellation request to fulfillment to confirm the shipment hasn't already been sent. In your case, the order had already been shipped however, the agent was able to recall the shipment, so you could avoid a return. I can see you have already received a refund as well. We always want our customers to be 100% satisfied and I'm sorry this was not your experience. If you are needing further assistance, please send me an email with your order number at onlinesupport@autoanything.com, I'm happy to help!

Thumbnail of user deea18
1 review
2 helpful votes
February 15th, 2015

Fast shipping to California. Great online customer service. Immediate price match. Very competitive pricing. Accepts PayPal & Google Trust. Everything great, except restocking return fee. And I didn't even open the package.

Thumbnail of user robc601
1 review
0 helpful votes
February 9th, 2023

This company sent me the wrong item and then wont take it back. If I could leave less then one star I would

Tip for consumers:
Don't try to return anything. Policy is terrible

Products used:
None

Service
Value
Shipping
Returns
Quality
Thumbnail of user johng457
AutoAnything R. – Auto Anything Rep

Hi Rob- I am sorry for the confusion you've experienced with your order. We actually had the manufacturer review your order and these images and they confirmed you did receive the correct item for your vehicle. That being said, if you still don't want it we can assist you with a return or exchange. Please contact me at onlinesupport@ autoanything.com if you'd like to do the return.

Thumbnail of user kenl596
1 review
0 helpful votes
May 16th, 2023
Verified purchase

I ordered a Rough Country tonneau cover from AutoAnything. I got a $50 discount code from some wheel spin thing on their website that popped up when I was browsing. After I placed the order, I became skeptical because it was such a great deal. I looked up reviews and saw a bunch of negative ones. At that point I thought I got scammed, but that was not the case, thankfully. I got the cover in a couple days, shipped right from Rough Country. It was brand new in an unopened box. The cover itself is great, was a quick, easy installation and looks awesome. As for AutoAnything, I couldn't be happier. Great deal, fast shipping and a quality product. Glad I didn't read some of these reviews beforehand, because I definitely would have passed on what turned out to be a great purchase. I can only speak of my experience, but it was a great one and I felt I needed to post a review after reading some negative ones, so others don't shy away from AutoAnything like I may have. Thanks AutoAnything! I'll definitely be buying from you again!

Products used:
Rough Country roll up tonneau cover

Service
Value
Shipping
Quality
Thumbnail of user roys605
2 reviews
1 helpful vote
January 4th, 2022
Verified purchase

Purchased Fifth hitch from them at recommendation of their parts specialist was told if it did not fit or work return would not be a problem. Got the product and then found out it would not fit in my truck. Was then told after i contacted they did not accept returns on this item. Had to threaten to sue in small claims and they finally took the return but my fees were almost 1/3 of the cost of the item a little over $400. Do not use these people they lie and will do anything to to sell a product.

Tip for consumers:
Stayaway from these people

Products used:
none

Service
Value
Shipping
Returns
Quality
Thumbnail of user johng457
AutoAnything R. – Auto Anything Rep

Hi Roy- I am sorry to hear about the frustration you experienced with your order. All items that are non-returnable should be labeled as such on the product page so that problems like this don't occur, and I am sorry if that was not the case for your item. Additionally, if you placed your order with one of our sales representatives and they accidentally gave you incorrect fitment information, we can get those return fees waived for you. If this is the case, please contact us at onlinesupport@ autoanything.com with your order number so we can get you taken care of.

Thumbnail of user randyp335
1 review
0 helpful votes
January 5th, 2022

Like most other reviews on here and other websites. This company sucks in every way possible. With so many really bad reviews, mostly shipping problems. It becomes clear they don't stock much. Just a poorly managed middle man. Ordered seat covers 12/18/21. New delivery date 1/18/22 who knows. Best way to put them out of business contact suppliers and let them know how their name is being dragged through the mud by these people. I guess if I had so many complaints I would turn off the phone to.

Tip for consumers:
Just dont do it!!!

Products used:
none

Service
Value
Shipping
Thumbnail of user johng457
AutoAnything R. – Auto Anything Rep

Hi Randy- I am sorry to hear that your order did not ship as quickly as anticipated. We realize delays are frustrating and inconvenient, and I do apologize. Unfortunately the supply chain disruptions we are experiencing are out of our hands, but we are doing all we can to get orders shipped as efficiently as possible. If there is anything we can do to turn your experience around, please contact us at onlinesupport@ autoanything.com.

Thumbnail of user paulkchoi1
1 review
0 helpful votes
April 13th, 2023

I ordered running boards for my SUV. I ordered with chrome edges and they came black with some areas rubbed bare. No instructions. I checked the fitment and it looks like it will need drilling. I hope the mechanic doesn't charge me too much to install. I think they send out whatever knowing that people won't return it because of their restocking fees. I asked them for the instructions and instead of sending it they just gave me another number to call. I am not going to jump through hoops. I won't be ordering from them again. Order no.*******.

Tip for consumers:
Check return policy.

Products used:
Running boards.

Service
Value
Shipping
Returns
Quality
Thumbnail of user johng457
AutoAnything R. – Auto Anything Rep

Hi PC- I'm sorry to hear the running boards didn't arrive as expected and were missing the instructions sheet. We always want our customers to be 100% satisfied with their purchases and I am sorry this was not your experience. We are always happy to help with returns and exchanges for items that are new/unused and within 30 days of delivery. All returns, without an error on the manufacturer's part or ours, is subject to a return shipping fee. There is no restocking fee. You may view our return policy here for reference: https://www.autoanything.com/return-policy. If you'd like additional installation assistance or would like to proceed with a return, please email onlinesupport@autoanything.com with your order number. I'm happy to help!

Thumbnail of user stanleyd116
2 reviews
0 helpful votes
September 9th, 2022

Received a part that didn't match what I ordered. After about 10 emails over about 3 weeks, they decided to refund my money, minus 20% re-stock fee, and charging me for the return label. I finally contacted my credit card company to dispute the charge. That resolved the problem. It seemed like all I got was a run-around trying to get it resolved. Poor customer service. Will never do business with them again.

Tip for consumers:
Buyer beware. They sent me the wrong item, they all I got was a run-around

Products used:
None from this company

Service
Value
Shipping
Returns
Quality
Thumbnail of user johng457
AutoAnything R. – Auto Anything Rep

Hi Stanley- I am sorry to hear that return process didn't go as it should for your most recent order. If the wrong part was delivered, the return fees should absolutely have been waived for you. I would love the chance to look into this for you if you could please contact us at onlinesupport@ autoanything.com with your order number.

Thumbnail of user geem3
6 reviews
7 helpful votes
November 22nd, 2021

I have used Auto anything twice. I bought an aftermarket HD bumper that was suppose to have 5 aux led lights. When the bumper arrived it had 4 lights. After some back and forth mails and wrong light sent, they prorated the price of the bumper. That impressed me that they actually took care of me. So many other companies dont do it. Kudos for AA. Just ordered seat covers and was able to to talk with support to help with the correct options. Great job.

Products used:
HD front bumper, Seat covers

Service
Value
Shipping
Returns
Quality

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Thumbnail of user johng457
AutoAnything R.
Typically responds within 4 days

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1.4
372 reviews
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