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ASOS Questions & Answers

2,052 reviews
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Here’s what consumers have asked with answers from ASOS staff and previous consumers.

34 questions answered
12% answered in 1 day
Question:

I forgot my return spot

Question:

Please i need to get any contact number or email for you i couldn't find any contact details for asos except live chat and it doesn't work at

Question:

Please i need to get any contact number or email for you i couldn't find any contact details for asos except live chat and it doesn't work at

Answer:

Your only option with asos is live chat. I used it just now and also a few days ago and it worked just fine. They solved all my issues. Chat is the only way to contact.

By Ilyse B.
Question:

Answer:

You have to be a careful shopper. Check the fabric content! I just purchased Is 4 pairs of cargo pants. Same style, different colors. They are 100% cotton and excellent quality. I also purchased things by topshop and free people on this site. Asos has its own brand but sells others. Returns are effortless so I don't know why so many people are complaining. I have very high standards and they haven't let me down yet.

By Ilyse B.
Question:

What do i do when my order is untracked and the delivery dated have passed?

Question:

Someone is hacking in my account

Question:

My question is regarding asos "corporate values:" what values would *those* be? anyone? anyone? i haven't experienced"values" any beyond "raud."

Question:

Asos "corporate values" from a consumer pov: -we do not value you as a customer -we will spam you repeatedly with non-applicable "responsss" to drag

Answer:

You could not describe this company any better. They are terrible. They have multiple Twitter accounts but it seems that most of them are never even used by the company. There are responsive and will hold your money for 28 days after they receive a refund. I think they make most of their money with the float that they make on interest payments.

By Alain B.
Question:

Hi , so did anyone with untraceable package received their order ?? like it's been more than 3 weeks and i'm starting to worry...

Question:

Can’t see your question? Ask to get answers from the ASOS staff and other customers.

Typical questions asked:
  • How long does shipping take?
  • What is the return policy?
  • Where is the company located?

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