Here’s what consumers have asked with answers from ASOS staff and previous consumers.
I love their shoes. Measure your feet in centimeters for the best fit and compare it to their size chart and order from there. The shipping is pretty quick; I get things from the UK in a week and I live in Missouri. And they send you a free return label with your items if something doesn't work out
Look, as I wrote here I shopped with them many times and I was never disappointed. I don't know where you buy from, but I live in Italy and it doesn't take more than 4-5 working days for them to deliver the package. If you're concerned about the quality, well, it's not really top-notch, but considering the price it's really good (you can't expect Max Mara quality from a shirt you paid 20 euros). As for the fit be careful because those are UK sizes and they are definitely NOT vanity sizing! Meaning: when you read "model pictured wears UK 8" you may think "they're lying, she's clearly a 6" but they're actually not in most cases. I have a body similar to that of most of their models, I ordered size 6 twice and it was a tiny bit small. So size accordingly. All in all I trust them and I like their product. Perfect low-cost site to shop from online.
Hello Em, Yes it is true. The site has very poor delivery and customer service. I do not recommend it.