ASOS Questions & Answers

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Here’s what consumers have asked with answers from ASOS staff and previous consumers.

34 questions answered
12% answered in 1 day
Question:

I am wanting to order a pair of shoes but i have read numerous poor reviews. i live in arkansas and would like to know the shipping time, return policy and exchange.

Answer:

I love their shoes. Measure your feet in centimeters for the best fit and compare it to their size chart and order from there. The shipping is pretty quick; I get things from the UK in a week and I live in Missouri. And they send you a free return label with your items if something doesn't work out

By Lizzie L.
Question:

What is the customer satisfaction rate? and also the complaints rate?

Answer:

They're customer service is BEYOND unsatisfactory.

By Gigi A.
Question:

I just ordered four items from this company. i am afraid that i might experience the same nightmare the others that reviewed this company. could i get lucky? is the company even concerned that the negative reviews out way the good ones?

Answer:

Look, as I wrote here I shopped with them many times and I was never disappointed. I don't know where you buy from, but I live in Italy and it doesn't take more than 4-5 working days for them to deliver the package. If you're concerned about the quality, well, it's not really top-notch, but considering the price it's really good (you can't expect Max Mara quality from a shirt you paid 20 euros). As for the fit be careful because those are UK sizes and they are definitely NOT vanity sizing! Meaning: when you read "model pictured wears UK 8" you may think "they're lying, she's clearly a 6" but they're actually not in most cases. I have a body similar to that of most of their models, I ordered size 6 twice and it was a tiny bit small. So size accordingly. All in all I trust them and I like their product. Perfect low-cost site to shop from online.

By Maddalena R.
Question:

According to many people on various review sites it says asos is very bad. is this true? i don't want to invest my money in an item i may not ever receive. thank you :)

Answer:

Hello Em, Yes it is true. The site has very poor delivery and customer service. I do not recommend it.

By Ijay A.
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  • Where is the company located?

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