ASOS Questions & Answers

Here’s what consumers have asked with answers from ASOS staff and previous consumers.

34 questions answered

12% answered in 1 day

Question:

L am thinking about buying a dress but worried after reading bad reviews L am thinking about buying a dress but worried after reading bad reviews

Answer:

Make sure that you know what size you want and the item you want because their return policies are terrible. They will hold your money for 28 days before refunding you even though they have had your purchase that you returned in their hands. This company is unethical I would not buy anything from them.

By Alain B. over a year old

Question:

Hi. i received my dress but unfortunately even though i measured to size it is too small. i will arrange free return tomorrow. how long does it take for a refund to be processed as u no longer have the dress in a larger size available.

Question:

Has anybody order heels from asos? and if yes could you give me a feedback? Has anybody order heels from asos? and if yes could you give me a feedback?

Answer:

How about boots?

By Ieva E. over a year old

See more answers (2)

Question:

Lot's of negative comments about customer service. has the customer service improved? Lot's of negative comments about customer service. has the customer service improved?

Answer:

No. If anything it has gottten worse.

By Timothy M. over a year old

See more answers (5)

Question:

I am a bust: 36 c waist:26 hip: 36

Question:

Hi i have some questions regarding size chart

Question:

Hello, i would like to order a dress in a size us 22 black club l plus wrap front cape midi dress. if order today. when will i have dress? i need dress for wednesday 02/01/17. is this possible?

Question:

How long doesnt it take for a item to be delivered to johannesburg with a standard delivery?

Question:

Are their product brands authentic? Are their product brands authentic?

Answer:

Yes.

By Lizzie L. over a year old

Question:

I attempting to order a dress for my vow renewal but reading some of these review comments have me worried. i live in hawaii. how safe is ordering from this company and is the quality worth it?

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Typical questions asked:

How long does shipping take?
What is the return policy?
Where is the company located?

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ASOS Questions & Answers

L am thinking about buying a dress but worried after reading bad reviews L am thinking about buying a dress but worried after reading bad reviews

Hi. i received my dress but unfortunately even though i measured to size it is too small. i will arrange free return tomorrow. how long does it take for a refund to be processed as u no longer have the dress in a larger size available.

Has anybody order heels from asos? and if yes could you give me a feedback? Has anybody order heels from asos? and if yes could you give me a feedback?

Lot's of negative comments about customer service. has the customer service improved? Lot's of negative comments about customer service. has the customer service improved?

I am a bust: 36 c waist:26 hip: 36

Hi i have some questions regarding size chart

Hello, i would like to order a dress in a size us 22 black club l plus wrap front cape midi dress. if order today. when will i have dress? i need dress for wednesday 02/01/17. is this possible?

How long doesnt it take for a item to be delivered to johannesburg with a standard delivery?

Are their product brands authentic? Are their product brands authentic?

I attempting to order a dress for my vow renewal but reading some of these review comments have me worried. i live in hawaii. how safe is ordering from this company and is the quality worth it?

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