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ASOS Questions & Answers

2,052 reviews
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Here’s what consumers have asked with answers from ASOS staff and previous consumers.

34 questions answered
12% answered in 1 day
Question:

I payed for a nike shose after a month i did not recive the item and they send me an email saying they will refund me? i did not understand what's wro

Question:

Has anyone been told their parcel has been delivered and left by door and no card left? (we have cctv) asos blame delivery company

Question:

What is the logo for asos online

Question:

Most people are talking about the customer service, but are the products themselves good??

Answer:

Their products are good. I have been buying from them for a long time. What you see is what you get.

By Fobi S.
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Question:

Hi...why all the bad reviews? your clothes look super cool, but after reading the reviews i'm nervous to order anything.

Answer:

In my experience, I have ordered three times off of Asos, and all three times my order was extremely late (by up to a month), they have apologised and guaranteed it won't happen again every time but it always does.

By Yousef B.
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Question:

Who do i speak with about the awful customer service experience i had today? how do i file a complaint?

Question:

I'm trying to find my order can you help me please

Question:

Your feedback is pretty frightening, i wonder should i order?

Answer:

DO NOT! They do not appreciate anyone's business. Customer Service is absolutely terrible and their will be a problem with your order - TRUST!

By a s.
Question:

Is your website safe to used?

Answer:

ASOS is definitely safe to use! I've bought and returned with great ease. Everything is great quality and they have good, speedy customer service (w/in 3 business days response, but usually within 24 hours).

By Maggie M.
Question:

I wanted to buy a watch which i very liked but i'm afraid of the deliveries. i'm from malaysia, should i buy from asos?

Answer:

Do not buy anything from Asos. Very bad quality and customer service

By Rachel M.
See more answers (3)

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Typical questions asked:
  • How long does shipping take?
  • What is the return policy?
  • Where is the company located?

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