ASOS Questions & Answers

Yo, this happened to me too! Ordered a pair of Adidas Stan Smith's in US size 5 and received a men's US size 5. Spoke to ASOS via Facebook Messenger and ASOS tried to mansplain to me the difference between US and UK sizing... Yes, I understood the difference which is why I checked your size guide AND your fit assistant. They tried to tell me that the fit assistant is not available for shoes but I provided screenshot which clearly shows otherwise. Then they told me that the fit assistant says I have a 60% chance of fitting in the size 5 so that's why my shoes don't fit. That's not the problem! Size 5 women's may have a 60% chance of fitting me but you sent me a size 5 men's which has a 0% chance of fitting me! Then they said I can send the item back within 21 days but I have to pay the $22 for postage. It would take 20 days to get this item back to the UK and I would have to incur this cost. If you want women's shoes, check under the women's tab and click on the size guide, it should say women's. That's what I did but even so, I still got sent men's shoes.

I cannot track either. I keep trying to email them And it keeps bumping back saying their mailbox is full. If you have any luck can you please let me know?

Their quality is good. I have been buying from them for years.

Unfortunately their customer service is terrible. They are completely unresponsive. They literally don't care. All they want is for you to purchase stuff and then if you return it they will hold your money for 28 days after they receive the item. These people are crooks.