ASOS Questions & Answers

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Here’s what consumers have asked with answers from ASOS staff and previous consumers.

34 questions answered
12% answered in 1 day
Question:

Has anybody order heels from asos? and if yes could you give me a feedback?

Answer:

How about boots?

By Ieva E.
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Question:

Are the sizes true to size. are they junior or misses size

Answer:

Clothing are not true to size: they were Bigger than expected.

By Patricia B.
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Question:

Hi i am just wondering about sizes. not sure what size to purchase i am 5'2 i weigh 123 pounds i usually wear a size 4 in jeans depending on the store would i be a 4 or 6?

Answer:

Ditto with P S.'s answer

By Audrey Y.
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Question:

Answer:

No import taxes and yes the shoes were cute and well made.

By D R.
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Question:

Please i need to get any contact number or email for you i couldn't find any contact details for asos except live chat and it doesn't work at

Answer:

Your only option with asos is live chat. I used it just now and also a few days ago and it worked just fine. They solved all my issues. Chat is the only way to contact.

By Ilyse B.
Question:

Answer:

You have to be a careful shopper. Check the fabric content! I just purchased Is 4 pairs of cargo pants. Same style, different colors. They are 100% cotton and excellent quality. I also purchased things by topshop and free people on this site. Asos has its own brand but sells others. Returns are effortless so I don't know why so many people are complaining. I have very high standards and they haven't let me down yet.

By Ilyse B.
Question:

Asos "corporate values" from a consumer pov: -we do not value you as a customer -we will spam you repeatedly with non-applicable "responsss" to drag

Answer:

You could not describe this company any better. They are terrible. They have multiple Twitter accounts but it seems that most of them are never even used by the company. There are responsive and will hold your money for 28 days after they receive a refund. I think they make most of their money with the float that they make on interest payments.

By Alain B.
Question:

Answer:

Yo, this happened to me too! Ordered a pair of Adidas Stan Smith's in US size 5 and received a men's US size 5. Spoke to ASOS via Facebook Messenger and ASOS tried to mansplain to me the difference between US and UK sizing... Yes, I understood the difference which is why I checked your size guide AND your fit assistant. They tried to tell me that the fit assistant is not available for shoes but I provided screenshot which clearly shows otherwise. Then they told me that the fit assistant says I have a 60% chance of fitting in the size 5 so that's why my shoes don't fit. That's not the problem! Size 5 women's may have a 60% chance of fitting me but you sent me a size 5 men's which has a 0% chance of fitting me! Then they said I can send the item back within 21 days but I have to pay the $22 for postage. It would take 20 days to get this item back to the UK and I would have to incur this cost. If you want women's shoes, check under the women's tab and click on the size guide, it should say women's. That's what I did but even so, I still got sent men's shoes.

By Andrea Y.
Question:

Any one from canada that bought something on asos,i can't track my order

Answer:

I cannot track either. I keep trying to email them And it keeps bumping back saying their mailbox is full. If you have any luck can you please let me know?

By Janet H.
Question:

Does asos sell clothes of good quality or is it really bad? i am living in canada, will the shipping go wrong?

Answer:

Their quality is good. I have been buying from them for years.

By Fobi S.

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