• Anniecloth

Anniecloth

Ratings On Other Platforms

Trustpilot
3.4 / 5
Better Business Bureau
1.1 / 5

Overview

Anniecloth has a rating of 3.57 stars from 5,215 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Anniecloth most frequently mention online boutique, customer service, and good quality. Anniecloth ranks 11th among Women's Clothing sites.

Proactively asks for customer feedback

This company responds to reviews on average within 20 hours

Positive reviews (last 12 months): 68%
Positive
100
Neutral
10
Negative
37

Instant Feedback

356
See all photos

What reviewers want you to know

Positive highlights

  • I had some confusion with my order, but customer service was friendly, fast, and a comfortable process.
  • Every shopping experience with this boutique is always a pleasure.

Critical highlights

  • I have emailed the service at Annie Cloth twice in the past 14 days and had no response to return two items.
  • What kills the deal was return policy not clearly provided up front!
How would you rate Anniecloth?
Top Positive Review

“Everything is realatively easy”

Pam Q.
1/2/24

Everything is realatively easy. It would be nice to have a save for later or remove item b option at checkout when you go through the Web.

Top Critical Review

“Beware of Scam with Annie Cloth”

Lois T.
1/14/21

I am incredibly angry that I believed I would receive the actual products I ordered. Before purchasing I checked where the company was located, and the website England so I thought it was likely a reputable company. Boy was I wrong - the company is out of China and are scam artists. They post nice clothing photos for sale and then once you receive them, they are not at all what was advertised and are the cheapest garbage that you can imagine. They are very quick to answer their emails, I will give them that, but there is no customer service at all. DO NOT order from this company, they are a complete rip off! First photo is the advertised sweater. The 2nd photo is what I received, plastic polyester that isn't anything like the advertised version!

Reviews (5,215)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (657) annie cloth (694) return policy (194) shopping experience (625) return label (54) phone number (78) quality clothes (137) credit card (199)
Thumbnail of user gailf169
1 review
4 helpful votes
February 19th, 2021

I am very happy to see that this website now use their own models and photos, whereas previously they had a reputation for using photos from other retailers leading to misleading articles. It's great to see an online boutique that really listens to their customers' feedback! I love the prices and the quality, I always get compliments when I wear these clothes because they are always in fashion and it doesn't look like the typical clothes found in the mall.

Thumbnail of user yacom1
1 review
0 helpful votes
February 27th, 2021

I have only bought shoes 4 different times on this website. The prices were excellent for quality shoes and still wearing them.

Thumbnail of user yungy2
1 review
2 helpful votes
February 10th, 2021

Amazing internet experience. I had some confusion with my order, but customer service was friendly, fast, and a comfortable process. Shipping was also surprisingly fast. I'm a high-quality snob so I hate shopping online because you never know what you're going to get. However, my dress did not disappoint. I recommend this online boutique to anyone.

Thumbnail of user sk.zirakpur1998
1 review
0 helpful votes
October 7th, 2023

Amazing internet experience. I had some confusion with my order, but customer service was friendly, fast, and a comfortable process. Shipping was also surprisingly fast. However, my dress did not disappoint. I recommend this online boutique to anyone.

Thumbnail of user annaz376
1 review
1 helpful vote
March 19th, 2023
Verified purchase
• Updated review

On March 19, I ordered a dress for my daughter's birthday. It is now more than 35 days later and it has still not shown up. Forget it. Cancel the order. I will contact my bank in the morning.

Reason I chose this business:

You always have pretty dresses I can buy for my daughters.

Service
Quality
Transaction went smoothly, but was disappointed with...
June 23rd, 2021
Verified site experience
• Previous review

Transaction went smoothly, but was disappointed with the shipping option, which was only one: 20-30 days! This was supposed to be a birthday dress for my daughter, and it's doubtful to arrive in time. Alternative plans will have to be made. Not your fault really, but you asked.

Reason I chose this business:

Birthday present for my daughter.

* Anniecloth attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user candelao
1 review
0 helpful votes
February 22nd, 2021

Here they were very responsive and answered all my questions quickly and completely. I hope to see how the clothes look.

Thumbnail of user edream
1 review
19 helpful votes
July 13th, 2020

This is a fantastic clothing website with the best customer service i have come across. Great variety, good prices. Highly recommended for friends and family. Regular designs and reasonable shipping costs.
You can check clothing by body type, see if it 'fits' your build, and buy things like outfits rather than trying to figure out what you'd like to go with something!
Efficient website and excellent customer service.

Thumbnail of user fannyw4
1 review
0 helpful votes
June 3rd, 2020

So many clothing designs available, easy to navigate, many helpful reviews, fast and reliable service :) I was happy with the shipment. I will definitely buy from them again! Highly recommended

Thumbnail of user ramonah49
1 review
2 helpful votes
October 11th, 2020

I really liked this clothing website, you can find cheap, good quality things, and what surprised me a lot is the delivery time, I used to wait a long time for my order, but I received it just 14 days after making the purchase! That is just amazing!

Thumbnail of user sophier105
1 review
2 helpful votes
October 28th, 2021

I previously wrote a review because I was disappointed that my order did not arrive. They arrived today and I am very happy, the quality is great and they fit very well. The online customer service was also very helpful. A recommendation would be to make sure that the clothes are delivered on time, since this generates dissatisfied customers, but I understand that due to the pandemic it may take much longer than expected!

Thumbnail of user claudinam
1 review
3 helpful votes
February 10th, 2020

I recently bought online using this website and found that the ordering process is very simple. I loved moving around and putting bargains in my cart. The items were delivered by a friendly courier service in a great time. I was so happy that I even received a free gift with the purchase. I will definitely use this boutique again and eliminate the stress of shopping.

Thumbnail of user yacom
1 review
0 helpful votes
February 1st, 2020

I received both items in excellent condition, exactly as advertised and shipping was quite fast. Overall, I personally had a very good experience with this boutique and would be happy to buy from your site again.

Thumbnail of user addienw
1 review
47 helpful votes
March 29th, 2020

I recently made 3 different purchases here. Two only took a few days to arrive. Another took a little longer (sent by a third party), but his excellent customer service tracked him down within a few hours after I wrote to ask them. Another package was missing an item, which is being shipped again without asking questions. All items (dress, sweatshirt, shoes) looked as good as the photos online. Customer service was courteous, efficient, friendly and professional.

Thumbnail of user sophiat70
1 review
0 helpful votes
April 3rd, 2021

Got a lovely coat at this online boutique, Amazing service on the internet. Good quality and design of unique and accessible clothing.

Thumbnail of user natividadh
1 review
2 helpful votes
July 13th, 2020

I love this store, they are fast to deliver and amazing customer service too :) I love the delivered dress, if you are not satisfied with it, you can return it. Just like looking at the suggested styles, it gives you ideas and inspiration, good style and fashion... I always check this site almost every day :) I hope they make more styles for my budget :)

Thumbnail of user yaelr14
1 review
1 helpful vote
February 19th, 2021

For starters, I love that this website has so many options of all kinds of clothes. From sweaters, tops and shoes. The price is incredible, at first I could really believe how cheap they were. I even compared it to another website and yes, BIG difference and better. AND FREE SHIPPING. Yes, not all websites offer free shipping. I love shopping here. Even if this week was the first time I bought here! I totally recommend it to everyone.

Thumbnail of user antonellar6
1 review
0 helpful votes
November 8th, 2020

A lovely website, it helped me solve a minor problem with my order and was another star in the internet sea. Recommended for pretty clothes and accessories.

Thumbnail of user feliciak86
3 reviews
0 helpful votes
July 9th, 2021
Verified purchase
• Updated review

Love the clothing! But need to remember to check sizing chart. Most of my order was a bit too small for me.

Reason I chose this business:

I love the look of the items

Quality
Love the clothing!
June 9th, 2021
Verified site experience
• Previous review
Reason I chose this business:

I love the look of the items

Thumbnail of user doranaw
1 review
15 helpful votes
July 8th, 2020

This would have to be my most visited store and the fact that they accept online payments makes it much more affordable for those tighter budgets. The website is very easy to navigate, there is plenty of variety for all sizes and ages, and I have never purchased anything that is not true to size. Never fails to disappoint with fast delivery! I love receiving emails first to notify me of any newcomers who may have lost. Try it yourself, you will fall in love like me.

Thumbnail of user rosalindal7
1 review
1 helpful vote
August 2nd, 2020

All the clothes I have bought here are of good quality and if something doesn't fit, we always have a chance to return it for a refund or other item. I like being able to read the catalog and see the various clothing items and how different items can be mixed and matched to suit every occasion. The staff is always courteous and shows a positive and easy way, making it always a pleasant experience.

Thumbnail of user kimberlyz257
1 review
0 helpful votes
February 25th, 2021

I am a regular customer of this website, the clothes are always as described, immediate shipping, excellent online service, thank you.

Thumbnail of user susanneo22
1 review
1 helpful vote
December 6th, 2021

Excellent. The team at this online boutique was fast and friendly from start to finish, the online shopping experience was very good, which surprised me. I would recommend them to anyone looking for clothes with a very beautiful embroidery design, whether it is for work, gifts or holidays.

Thumbnail of user alfonsinaw
1 review
15 helpful votes
July 12th, 2020

I have shopped at quite a few online sites and many internet stores over the years. When you get older (and bigger!), The thrill of shopping is much less if you strive for size and then style every time you shop. The follow-up, the returns without doubts, the replacement and the advice to the client are incredible. I always tell my "close" friends, as I always get comments, especially at work, about what I'm wearing. Congratulations to everyone involved in this company, do not change!

Thumbnail of user charlotea1
1 review
0 helpful votes
September 11th, 2020

Sometimes I find it difficult to buy things because I have a small frame and a small bust, the quality of the clothes on this website is good, and most importantly, the photos online do not lie. Shipping is a great way to win me over too. I'm impatient, so having my clothes on in a couple of weeks is perfect. I already told some friends and they are just as hooked as Im!

Thumbnail of user dawnem15
1 review
0 helpful votes
February 25th, 2021

Very good service on this website, 100% guaranteed deliveries, shipments may be delayed due to quarantine but they arrive in good condition and they give you the tracking number.

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From the business

Company Representative

Thumbnail of user laih3
- l.
Typically responds within 20 hours

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