Horrid, a rip off and just plain old bad. I am like many of these ladies and fell in love with the photos, thinking that finally somebody had an eye for some unique clothing that didn't look like trendy cookie cutter fashion. Sucked in by this bait & switch company. Same story as the other reviewers: got the item, it was crap, want to return it, kept getting the same stupid return generic response email over & over, finally got a REAL return email, and offered a whole $2.90 cash refund to use to "alter the cloth" so I would like the item more & keep it. REALLY???? A WHOLE $2.90 refund on a $20 sweater? Gosh, my cup runneth over. Then the song & dance about how returns to CHINA take a long time and may cost more due to customs fees (none of THAT was articulated in the return policy, which BTW, I DID read before ordering!). The other item I ordered has never showed up so I am just saying goodbye to $36 in total and calling it a lesson in stupidity. Please: DON'T MAKE THE SAME MISTAKE!!! Now I'm checking back with credit card company to make sure other charges aren't attempted.