We are a legit company.

If you have any other questions, you can drop us an email (service@anniecloth.com) at any time and we will get back to you ASAP.

Have a nice day !

Best regards,
Anniecloth

I've been trying to return the crap they've sent me for a week now.
Every time I send them an email, they only send their return policy. There is no return address and your return requires a return label.
Every request for a return label has been ignored.
They've offered a 15% discount on my next order instead of a return.
Hell will freeze over before I'll ever buy from them again!

Just a heads up... don't purchase anything from ANNIE CLOTH!! Unless you plan on not returning it. Their return or even their website has no customer service or return address!! The items I purchased were nothing like they're described on their fake site. I'm so over these fake sites popping up from China, then you get taken advantage of. I'm at fault for not checking out the site before ordering, which by the way I usually do. And Facebook is as guilty as these over seas sites for allowing them to advertise on their site!!! When the heck will they stop overseas countries taking advantage of their loyal patrons??!! Feeling a bit violated in NY

They may use 12 year olds in a sweat shop. The clothes look like that.
They are worse than my first year in home economics sewing class.

Total scam. Stay away! See my post which is new and may take a day or so to appear. In the meantime all I can say is beware and do not give them any financial information

Scam scam my order not received. No response except order shipped over 3wks ago.Tracking #bogus

I had credit card fraud right after ordering from this company. I believe it was them. The worst crap I've ever received, too. I was scammed!

Got to say scam ! I'm donating mine . Live and Learn.

Horrid, a rip off and just plain old bad. I am like many of these ladies and fell in love with the photos, thinking that finally somebody had an eye for some unique clothing that didn't look like trendy cookie cutter fashion. Sucked in by this bait & switch company. Same story as the other reviewers: got the item, it was crap, want to return it, kept getting the same stupid return generic response email over & over, finally got a REAL return email, and offered a whole $2.90 cash refund to use to "alter the cloth" so I would like the item more & keep it. REALLY???? A WHOLE $2.90 refund on a $20 sweater? Gosh, my cup runneth over. Then the song & dance about how returns to CHINA take a long time and may cost more due to customs fees (none of THAT was articulated in the return policy, which BTW, I DID read before ordering!). The other item I ordered has never showed up so I am just saying goodbye to $36 in total and calling it a lesson in stupidity. Please: DON'T MAKE THE SAME MISTAKE!!! Now I'm checking back with credit card company to make sure other charges aren't attempted.

COMPLETE & TOTAL SCAM You will end up with a cheap and nasty piece of garbage, I'm warning you.

Wow, I just placed an order through them. I hope I didn't just waste my money, but it sounds like I screwed up royally. Always check the reviews first.

Have not received order. No customer service numbers, e mails do not submit to contact this site.

I can't say if they are a scam or a legit company, but if they are legit they have a very bad, BAD way of doing business.

In my opinion, it's a scam. First of all, they don't adhere to their own refund policy. It states you will be fully refunded if order is cancelled within 24 hours and has not already shipped. I cancelled my order exactly 9 minutes after replacing it but they won't refund me. I've received one if the three things I originally ordered and it's a joke. Definitely not something I would ever wear. So, in addition to the fact that they don't follow their own policy, their products are trash. Lastly, their customer service is horrible. It takes them a long time to respond to emails and they don't even respond to what you're asking. They simply have canned responses that are not helpful at all.

Agree with all of the above - this place is a disaster, scam. Quality is great if you want to use their stuff for car-washing rags... otherwise, DO NOT order from their cute pictures -- that is NOT what you will get!
Return policy insane -- send to China (you pay shipping, you pay customs) and then their Chinese facility will review, and decide whether to refund you or not. Mostly, NOT, even with tags on it.
DON'T ORDER!

Absolutely NOT a legitimate company. If you have ordered from this store and have not yet received the item you should just cancel your order and get your money back. Otherwise you are just lining their pockets and wasting your hard earned money.

It's all junk plus if you put it not in your cart but the like place when you check out they will take the stuff that is in the "like" cart even if you haven't moved it to your cart! I need to do returns because of this so wish me luck that it works!
Roxanne

I received my shipment a couple days ago, and agree with all above. Total crap, wrong product and came a month later after order. 30 bucks for a t-shirt is a waste. DO NOT ORDER FROM ANNIE CLOTH! Return impossible.

Don't think using PAYPAL to help you with a very bad order will help you. They site for Annie's. I thought I was buying from an American company. Then I saw my statement, The statement said China and another company. Not only that, PAYPAL will bill you before you receive the clothes. If you receive a partial order, PAYPAL will not refund you and the company at most will offer you 1/2 your money back. If the clothes don't fit, you are suck with them unless you want to pay a lot of postage to return. But if you return, if with tracking, and do not use their label, they refuse shipment and say they did not get your package. That package will be in an unknown location for ever. Look at Trust Pilot's rating cite, 96% 1's the lowest reading. Then read the 5's, 4's and 3"s, most shouldn't be there as they are questions from possible buyers or they are bad bad reviews.

I cancelled my order and then it was mailed. I received only part of my order. The part I received in Dec included shirts which fell apart in late December. After the first wash, the seams came out of the shirt and now it looks like I am wearing the shirt inside out but the picture is on front. People at Annie's must not wash their clothes in a washing machine. Annie's was said you received your items more than 15 days ago and too bad, too sad, against our refund policy to take are below quality clothes back. Paypal finally came through and reimbursed me my money for my order. Now Annie wants me to send them some money as they received nothing for the one shirt that hasn't falling apart; however, I have not washed or wore it. My answer: The check is in the mail to the China address you sent me. Or send me a postpaid envelope and I will send your stuff back. The clothes come from an address in KY. To return clothes is cost prohibited and more than the value of clothes. My cloths cost $80; to ship them to China: $96. If you like disposable clothes, this is the place for one time wear items. First clue that this was a below board company, their return policy. Second, no address of where the company is. Third, all ratings are mostly 5's with some 4's. Now with Corona virus, why would anyone order from China? Save your money. Get Budweiser instead.

Clothes are nice, but don't expect to return anything if there is a problem.

Annie Cloth is definitely a SCAM!! I ordered a sweater and a top that came looking NOTHING like what was pictured. Super cheap quality and don't even think you can return your purchase back to CHINA and get a refund; that's not going to happen!
If you are reading this, be glad you researched first!! Wish I would have.
Please stay away from China's Annie Cloth!!!!!!!