• Angela Mall

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Overview

Angela Mall has a rating of 2.53 stars from 101 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Angela Mall most frequently mention customer service, exact measurements, and full refund problems. Angela Mall ranks 129th among Prom Dresses sites.

  • Service
    34
  • Value
    34
  • Shipping
    34
  • Returns
    33
  • Quality
    31
9
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What reviewers want you to know

Positive highlights

No positive highlights yet

Critical highlights

  • I would strongly recommend anyone who wants a dress to avoid this company like it has aids.....
  • THROUGH OUR EMAILS, I CAN ASSURE YOU THEIR CUSTOMER SERVICE IS JUST AS DISASTROUS AS THEIR PRODUCT.
How would you rate Angela Mall?
Top Positive Review

“Most beautiful dress ever! B”

Daphne r.
6/1/15

This is not a fake review. I ordered a dress custom made for my sons upcoming wedding. It arrived in2 weeks! The dress fits perfect. The quality is beyond my dreams. The fabric attention to detail are all beyond what I could ever hope for. Perfect colour, amazing price the most gorgeous dress I've ever owned. I will recommend this site to everyone. I am going to be so confident on the day wearing this dress. More than happy. Thank you for making my dreams come true at such a tiny price. I'm do happy about my beautiful quality dress

Top Critical Review

“Appalling customer service”

Sanaa G.
11/3/15

I've been trying for months to get Angelamall to honour their own refund policy but they refuse to do so. The dress is hideous and ill fitting. I'm a dressmaker and I regret not making my own dress after this experience. Despite my experience in making and altering clothes, there's nothing that would make the dress wearable because both the fabric and beading look cheap. They've offered me a 10% refund. I've never heard of that before. What an insult.

Reviews (101)

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Reviews that mention popular keywords

dress (97) customer service (15) this company (21) 5% refund (10) this site (15) 10% refund (8) refund policy (3)
Thumbnail of user sanaag
1 review
13 helpful votes
November 3rd, 2015

I've been trying for months to get Angelamall to honour their own refund policy but they refuse to do so. The dress is hideous and ill fitting. I'm a dressmaker and I regret not making my own dress after this experience. Despite my experience in making and altering clothes, there's nothing that would make the dress wearable because both the fabric and beading look cheap. They've offered me a 10% refund. I've never heard of that before. What an insult.

Thumbnail of user ryanr37
1 review
25 helpful votes
October 15th, 2014

Terribly made dresses, incorrect colours, $#*! customer service, will not accept dresses back, very bad company. Would never deal with them again. I would strongly recommend anyone who wants a dress to avoid this company like it has aids...
Return policy states 100% refund, they offered me 5% which is an insult after there poor workmanship and incorrect colours. I am now out of pocket $300!

Tip for consumers:
DO NOT use this company

Service
Value
Shipping
Returns
Quality
Thumbnail of user jeanettef14
2 reviews
1 helpful vote
February 10th, 2017

I ordered a dress for my daughter's wedding, gave them perfect measurements as I wanted the dress to be perfect! Well what arrived was the biggest disappointment and absolute rubbish! Cheaply made didn't fit at all and only vaguely resembled the picture of what I ordered! I contacted them several times and all they could offer was they made it to my measurements which was total nonsense!
They are absolute rip offs and I urge anyone thinking of ordering from them not to! You will be so disappointed! DO NOT USE THIS COMPANY AT ALL!

Thumbnail of user daphner3
3 reviews
14 helpful votes
June 1st, 2015

This is not a fake review. I ordered a dress custom made for my sons upcoming wedding.
It arrived in2 weeks! The dress fits perfect. The quality is beyond my dreams. The fabric attention to detail are all beyond what I could ever hope for. Perfect colour, amazing price the most gorgeous dress I've ever owned. I will recommend this site to everyone. I am going to be so confident on the day wearing this dress. More than happy. Thank you for making my dreams come true at such a tiny price. I'm do happy about my beautiful quality dress

Thumbnail of user juliannep2
1 review
10 helpful votes
December 21st, 2015

My daughter bought a dress from this company, providing her exact measurements. The dress was oversized in some areas and so tight around the thighs she could not sit down, It was not symmetrical. Lace was sewn into seams, lace was fraying. It was terrible workmanship. We have been trying to get a refund for 3 months and they offer 10% and continue to say their workmanship is quality. It is not. DO NOT TRUST THEM

Thumbnail of user rachelm41
1 review
17 helpful votes
April 8th, 2015

When I received my dresses, they were that bad I almost laughed, as it couldn't have been any worse. Those comments (reviews) from the 'chickens' who are obviously paid staff of AngelaMall, please stop trying to protect a company who should NOT be trying to make dresses. There are plenty of unsatisfied customers whom you do not give refunds too who are not happy. I can't see you lasting much longer, well I hope for the worlds sake you don't as I would be embarrassed to work for these money making scammers. It's disgraceful that they exist on this planet and get away with it, obviously not in Australia otherwise I would be going to consumer affairs.

Thumbnail of user dannyl24
1 review
1 helpful vote
August 18th, 2014

This dress is perfect. I was abut worried at first reading some of the negative reviews but once I got it I was over the moon. The dress is of excellent quality and looks amazing. Definitely recommend this site and communication and response was quick however I think a proper customer service number should be provided but overall fantastic experience! Thank you angelamall!

Service
Value
Shipping
Returns
Quality
Thumbnail of user judiec3
1 review
8 helpful votes
September 25th, 2016

If there was a Negative Star rating, I would have given Dress Angela.com at least a minus -100 stars! This is not a valid company; they are charlatans who victimize unaware, innocent consumers by posting beautifully, custom made dresses at reasonable prices and pull the old "bait & switch" on them by using lower grade materials with shoddy workmanship! To add insult to injury, they deny anything is wrong with the dress and DO NOT honor their return policy! (Even though pictures show a crooked hemline and the waistline is 6 inches below where it should be, that it doesn't even resemble anything near the pictured dress! According to their Return Policy: Refund only if the dress is defetive... etc. Well, it was defective and they don't stand behind their product or their Return Policy at all!) So, BUYER BEWARE!

Thumbnail of user beatricew12
1 review
10 helpful votes
October 1st, 2016

I ordered three dresses from these scammers for my daughters. When they arrived they sent dresses that looked similar to the dress in the photo, but wasn't the dress in the photo and they were so cheaply made that they couldn't even be worn. I contacted them about the issue and they said, "it is standard size dress, so it might not fit you well somewhere, please make fixing in local if possible". It's not possible. Don't bother. TOTAL SCAM.

Thumbnail of user jor1461
1 review
3 helpful votes
September 5th, 2015

I was nervous about buying here after reading the reviews but I am very happy with my dress. Came on time and it fits perfectly. Thank you..

Thumbnail of user catrionam1
1 review
0 helpful votes
July 28th, 2015

I ordered mint green got bile green
The dress was one shoulder with an embellished this strap leading to an empire line waist.
It was essentially a toga nothing like photo. They refused to refund all but 10 percent. I will never use again and will never use any otheronline made to measure website - last dress I bought zip broke
Finally learnt my lesson!

Thumbnail of user susanl90
1 review
7 helpful votes
September 21st, 2015

I didn't see these reviews before ordering, I wish I had. My mother of the bride outfit looks nothing less than hideous in what looked so elegant in the photos looks like a kids dress up in real life. I am so desperately disappointed as it wasn't cheap and there is no way I can wear this outfit. I think this company isn't very reputable and I'm afraid it is buyer beware as you won't be able to complain or get a refund.

Thumbnail of user karenw58
1 review
18 helpful votes
October 29th, 2014

Do not order from this company, l ordered a dress which took nearly 4 weeks too arrive, when l pull it out of the bag, sequence's were falling off, they were hot glued on not sewn, the size was wrong. When l complained and demanded a refund as per their policy (sent photos etc) they offered a 5% refund equating to $7 out of $150 au dress. Weeks down the track l have no refund they do not respond to my emails and l had to go buy another dress.

Thumbnail of user sarahb159
1 review
10 helpful votes
October 24th, 2015

What a waste of money. Custom cut to size, what a joke. The dress I received looked NOTHING like the dress on the picture, totally different, sleeves different, skirt different, back different, zip broken, couldn't wear it so had to rush out and buy another dress. Tried to get money back but all they offered me was 10% of cost of dress ( that wouldn't even pay for zip replacement!

Thumbnail of user moniquek
1 review
16 helpful votes
April 27th, 2015

Ordered a formal dress for my daughter and the shipped product had every measurement wrong from 1.5 to 3 inches out, unfinished hems on sleeve, double layers of lace on sleeves (must have been easier then cutting the material). So the delivered dress isn't usable and their customer service is terrible just trying to give the 10% refund offer and telling me to find a local tailor. They keep saying that it will cost me "big" for return shipping and they can't guarantee they will receive it and they won't refund if they don't receive (is that a threat?). If a company isn't ready to stand by its product and honour their own refund policy then "stay away".

Service
Value
Shipping
Returns
Quality
Thumbnail of user jacquic7
1 review
3 helpful votes
April 10th, 2016

We bought 3 of these dresses in custom sizing, based on the reviews on their site. None of them fit properly. Mine was at least 2 sizes too big and looked disgusting. It cost a staggering $220 to get fixed! It was a complete disaster, a $156 dress that ended up costing $376!

I kept emailing them and they kept saying they had made it correctly, and that it was my fault. They kept asking for photos, which I sent and trying to weasel out of taking responsibility. The customer service was hideous.

In the end, they offered me a 5% refund, or $7.50. Are you f*ing kidding! DO NOT ORDER FROM THIS COMPANY! YOU WILL BE SORRY

Thumbnail of user suzanam1
1 review
6 helpful votes
May 4th, 2015

Never buy anything from this website. They are the worst dresses I have ever seen. I have been debating with these people for weeks and can not get 1 question answered. Please do not waste your time or money.
I have lost $600 which is a lot on rubbish. Worked hard for it and will never get it back - absolutely disgusting. Please do not make the same mistake as I just have.

Thumbnail of user anniea19
1 review
10 helpful votes
June 12th, 2016

Ordered ball dress for my daughter, we had given them the correct measurements as my daughter goes to textiles so... it must be correct as we measured it many times. Will... we received the dress and completely not the measurements that we given. It's is terrible back, front and length wise. I end up paying alternation for $193 for a $183 ball dress. I have given them a second chance to prove that they can provide better quality but this time I am not even going to think about ordering in this company. I am so disappointed as this my second time the first one it was so long. But clearly you given them your height and still does not follow measurements! You needs new dressmaker and who ever doing the dress don't know how to calculate.

Thumbnail of user bellam21
1 review
13 helpful votes
December 7th, 2015

NEVER BUY ANYTHING FROM THEM. I wish I had read reviews on this before my purchase. I ordered one dress and requested the top be made longer as I didn't want midriff exposed. The dress came decent. Then I ordered one for sister and requested same thing. The top came extremely crop and short. Been emailing back and forth and after every email I am transferred to either Sandra, Roger, or someone idiot that cannot understand a word I write. I'm trying to be diplomatic but they are extremely rude. If I don't get any sort of refund, I will have lost over $460 as my sister and I need matching. I'm a disgusted with this service. I wish they would be shut down. Though that's impossible. Don't buy from them! The dresses look amazing but they are inferior quality and you are dealing with morons.

Thumbnail of user cheilyl
1 review
2 helpful votes
August 5th, 2014

I have bought a dress here and received the dress today, and it takes six days from the day I ordered it, this is very satisfied to me. After work, I try on it, it is very nice, but a litte longer.Its excellent tailoring makes me look very thin, and this yellow color can brighten my complexion, I'm so like it that I decide to leave this dress, just go to the tailor to shorten a litte. I expect my wonderful performance in the upcoming dance. Thank you!

Thumbnail of user janw43
1 review
7 helpful votes
September 13th, 2015

If you have ordered anything from this company speak to your bank who will be able to dispute the credit card transaction. And also CANCEL your card and get a new one as I received an email telling me they were going to take more money from my card as I was paid the money back from my bank and they were very angry. They need shutting down but being in China it is almost impossible.

Thumbnail of user cassh1
1 review
1 helpful vote
December 14th, 2015

Sheath/Column Bateau Long Sleeves Beading Floor-length Chiffon Mother of the Bride Dresses
When my dress arrived it was 4 hours before my daughter was to get married it was suppose to come 3 weeks before And when it came it looked so nice but i put it on and the beads started coming off easy and... it was 4 inches to short NEVER NEVER BUY FROM THEM. I thonk the chinese or where ever they are think that aussies are rich so they pray o. Us.

Thumbnail of user carolynj6
1 review
11 helpful votes
September 29th, 2014

Do not use this website. Ordered a dress for my daughters formal. The quality is disgraceful. It cost $140 AU and the hem is crooked, part of the skirt has been sewn into the lining, stitching is coming undone and it looks absolutely nothing like the photo we ordered from. It is not wearable. Now trying to get a refund, what a joke that is - after 6 emails and sending photos still waiting for a reply.

Thumbnail of user janenef
1 review
4 helpful votes
October 20th, 2015

Not even a 1 but zero was not an option. I too brought a dress that has blue pen marks all over the front, back & sleeves, of course no refund for this $185 dollar defective item! I will be contacting my bank and getting my money back via cashback, take that Angelamall... Now do you feel ripped?

Thumbnail of user janetm37
1 review
4 helpful votes
June 14th, 2015

I ordered a dress, when it arrived it did not resemble the one from there photo ordering site at all only the same colour. I complained they offered me a 10% reduction laughable. I replied that I wanted my money back for dress $189 they offered me 1/2 being $94 if I sent there dress back. I returned dress cost me $32 to return they sent me the $94 I am still out of pocket and no dress they don't care they are just thieves have no morals and I hope Karma will catch up with them. Customer service is non existence. Avoid this company at all costs they think because they are overseas they can get away with it.

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2.5
101 reviews
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