AMOMA.com Questions & Answers

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Here’s what consumers have asked with answers from AMOMA.com staff and previous consumers.

151 questions answered
22% answered in 1 day
Question:

Your reviews are horrendous. what have you done in the past 12 months to correct the stated issues?

Answer:

Hi Traci S., Our customers' smooth booking experience is our number-one priority, therefore we would like to assure you that every feedback received so far has been carefully revised and escalated to the right team if any improvement of our services has been required. Feel free to reach out to us at sitejabber@amoma.com if you would like us to look together into any specific matter or if we can provide you with more details regarding our services. We are happy to assist you anytime, Your Customer Support team

By AMOMAcom C., Customer Support team
Question:

Yesterday i tried to book a hote in moscow... put in all the payment info and received a message that the booking didn't go through, but i was charged

Answer:

Hi Maksims K., Please contact our customer support team at sittejabber@amoma.com or +1 917 624 9014 so we can look into this matter together. Thanks, Your Customer Support team

By AMOMAcom C., Customer Support team
Question:

What is the email of amoma.com?

Answer:

Hi Theodosios P., You can contact our customer support team by email, phone or live chat. The direct dialing from the United States is 001 917 624 9014. If you are located outside of the U.S., please take a look at the top right on our web site. You can find the phone number next to your country flag. In our footer you can also find a link to our "Contact Us" page. Please contact our customer support team at customersupport@amoma.com so we can look into this matter together. We are happy to assist you with any matter, Your AMOMA.com team

By AMOMAcom C., Customer Support team
Question:

I have booked a room for 1 night at the hollywood roosevelt for december 2nd to 3rd. took all money can the hotel cancel my reservation?

Answer:

Hi Jeanette S., Thank you for submitting your honest question! Once you place a booking on AMOMA.com, your reservation is fully confirmed. Sometimes hotels don't enter guest details before 24 hours prior to the stay, which is why guests might be confused as to whether their booking went through. However, hotels can always identify your booking under the hotel reference number which is indicated in the confirmation email and the personal account area. If you have any doubts, you can always contact our customer support team at +1 917 624 9014 or you can also reach out to us through our on-page LiveChat and we are happy to assist with any query. We hope to see you soon, Your Customer Support team

By AMOMAcom C., Customer Support team
Question:

Hotel booking reference: l9nf629244 - 010/23694699. tryp times square south, oct. 20-22, 2017. hotel has no record of reservation. help!

Answer:

Hi Sarah A., Please contact our customer support team at customersupport@amoma.com, via our on-page LiveChat. Or +1 971 624 9014 so we can look into your booking together. Thanks, Your Customer Support team

By AMOMAcom C., Customer Support team
Question:

I want to cancel my reservation (38656567), because i never received an email, and can't find it when i look on your website. seems fishy.

Answer:

Hi Suzanne P., You can be sure that all confirmed bookings are guaranteed from the moment you receive your hotel voucher by email. Also, our customer support team is available 24/7 to provide you with a great booking and travel experience. If you have any doubts, you can always reach out to us by phone +1 917 624 9014, by email at sitejabber@amoma.com and via our on-page LiveChat. We hope to see you soon, Your Customer Support team

By AMOMAcom C., Customer Support team
Question:

I have a confirmation number, but my booking number isn't showing on my account, and i didn't get a confirmation email. what should i do?

Answer:

Hi Suzanne P., You can be sure that all confirmed bookings are guaranteed from the moment you receive your hotel voucher by email. Also, our customer support team is available 24/7 to provide you with a great booking and travel experience. If you have any doubts, you can always reach out to us by phone +1 917 624 9014, by email at sitejabber@amoma.com and via our on-page LiveChat. We hope to see you soon, Your Customer Support team

By AMOMAcom C., Customer Support team
Question:

Answer:

Hi Kang Y., Thanks for your interest in one of our offers! Please contact our Reservations Department at +1 917 624 9013 so we can assist you with booking your stay. Your Customer Support team

By AMOMAcom C., Customer Support team
Question:

Answer:

Hi Karen p., Thank you for submitting your honest question! Once you place a booking on AMOMA.com, your reservation is fully confirmed. Sometimes hotels don't enter guest details before 24 hours prior to the stay, which is why guests might be confused as to whether their booking went through. However, hotels can always identify your booking under the hotel reference number which is indicated in the confirmation email and the personal account area. If you have any doubts, you can always contact our customer support team at +1 917 624 9014 or you can also reach out to us through our on-page LiveChat and we are happy to assist with any query. We hope to see you soon, Your AMOMA.com team

By AMOMAcom C., Customer Support team
Question:

How do i know this is not a scam?

Answer:

Hi Johanne R., Thank you for submitting your honest question! You can be sure that all confirmed bookings are guaranteed from the moment you receive your hotel voucher by email. Also, our customer support team is available 24/7 to provide you with a great booking and travel experience. If you have any doubts, you can always contact us by phone 001 917 624 9014, by email at sitejabber@amoma.com and via our on-page LiveChat. We hope to see you soon, Your AMOMA.com team

By AMOMAcom C., Customer Support team

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