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The reviews are saying I won't be refunded in the event the hotel or amoma cancels my reservation because a lack of rooms, tell me this isn't true?
asked by Tina S. on 6/20/17
3 Answers
Hi Tina,

Thank you for submitting your honest question!
In the unlikely event of a confirmed booking becoming unavailable at short notice, we do everything in our means to relocate our customer to another hotel of the same or higher category. If the situation warrants financial compensation (e.g. a price difference), we apply it without delay and we offer continuous support for all other compensation requests prior to or post check-in. Of course, should you wish not to receive an alternative hotel in this situation, we can issue a full refund.

Please feel free to reach out to us at so that we can clarify your question.

Your Team
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It is 100% true. This exact problem happened to me. I showed up at the hotel with voucher in hand - but the hotel had no record of my reservation (either by name or confirmation number). I had to get another hotel that day. So I ended up paying for 2 rooms. I am working on a refund from Amoma but have been getting the run-around from the customer service department. I'll probably have to go through my credit card company to get a refund. And if you look around, you will see a lot of other instances like this - although Amoma works extremely hard to remove negative reviews from the web (search 'Amoma tripadvisor' - they seem to have a harder time having reviews removed from tripadvisor forums). Good luck!
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Josh is right- this 100% true. The FIRST time I used AMOMA this happened. I filed a credit dispute and everything- this dragged on for literal months. I actually got the credit, and then another month later, AMOMA finally came around and refunded me for the cancellation I had to find out about when I arrived at the hotel across the country. This was the worst experience I have ever had booking anything, period. Honestly disgraceful service.
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