• AlienWare

Is this your business?

Claim your listing for free to respond to reviews, update your profile and manage your listing.

Claim Your Business
Is this your business?

Overview

AlienWare has a rating of 4.47 stars from 30 reviews, indicating that most customers are generally satisfied with their purchases. AlienWare ranks 37th among Gaming PC sites.

  • Value
    1
  • Shipping
    1
  • Returns
    1
  • Quality
    1
Positive reviews (last 12 months): 0%
Positive
0
Neutral
0
Negative
1
See all photos

What reviewers want you to know

Positive highlights

Critical highlights

No critical highlights yet

How would you rate AlienWare?
Top Positive Review

“Best gaming gear.”

Hiley P.
2/28/20

In my humble opinion, Alienware offers the most stylish and competitive gaming gear. I've got their laptop and it looks awesome and can handle any game.

Top Critical Review

“Useless support”

Arseny A.
8/15/23

I have been using alienwarearena.com for TEN YEARS, but a couple of weeks ago my account was banned for no reason. I only read the news and did daily ARP tasks. Support completely ignores me. I really regret that a couple of years ago I bought a Dell laptop. I'll never buy a Dell/Alienware product again.

Reviews (30)

Rating

Timeframe

Other

Thumbnail of user hileyp
44 reviews
190 helpful votes
February 28th, 2020

In my humble opinion, Alienware offers the most stylish and competitive gaming gear. I've got their laptop and it looks awesome and can handle any game.

Thumbnail of user quinnp9
2 reviews
3 helpful votes
May 28th, 2020

These are some of the best computers that I have ever worked with, these products are reliable and live up to their name and reputation

Thumbnail of user miguels207
2 reviews
1 helpful vote
April 26th, 2021

My favourite company for gaming stuff, I have gaming laptop, headset and now I bought a monitor, very good quality, i'm very satisfied.

Tip for consumers:
High quality of products

Products used:
Monitor

Service
Value
Shipping
Returns
Quality
Thumbnail of user raimib
2 reviews
2 helpful votes
May 15th, 2019

One of my dream and wish to get this powerful laptop. If someone want to give to me, you just make my wish came true

Thumbnail of user robertj480
3 reviews
7 helpful votes
April 5th, 2019

I had an AlienWare product for a while, and it worked just fine for me. Laptops are quite heavy, but I never minded about this. After several months of usage, my girlfriend spilled a huge amount of water on it, and it hadn't recovered from it. Not sure if I will buy another one here. Anyway, before this incident, everything worked almost perfect.

Thumbnail of user gueg
2 reviews
0 helpful votes
May 27th, 2019

Do you usually play a game? If you do, check these Alienware gaming laptops. I know these gear are a little expensive but these will give you the best gaming experience.

Thumbnail of user barneyl
41 reviews
517 helpful votes
January 15th, 2014

Before Dell bought alienware that was the only computer I used to buy. They had the top notch graphics cards and hardware. In recent years I still bought alienware through dell.com and have noticed a steady decline in the value of what I am buying. They are no longer the top of the line machines but instead are just about equivalent of the Dell XPS line but at a higher price. At this point, I would skip on buying alienware anymore unless you really want that big alien face on your laptop. Even HP with their envy line of pcs can easily match what alienware is putting out these days at a fraction of the price.

Thumbnail of user valentinar5
1 review
1 helpful vote
October 18th, 2017

Top service. And a great product, i had my Alienware 13 R2 delivered with incorrect screen. The tech switched it 4 days later with a new one. Free of charge. In My home. Great warranty.
The only thing i can complain about is the price, i can get alot of hardware for the same price, therefor i can only give 4 stars. Had to buy refurbished as i cannot afford the retail price in Denmark.
Im waiting for my new (refurbished) alienware 13 R3 too arrive and will off course edit my review when i get

Thumbnail of user isabellaw7
2 reviews
3 helpful votes
July 20th, 2017

This is a paradise for the game-seekers. I and my boyfriend have been making purchases here very often. We are completely satisfied!

Thumbnail of user ashtona8
1 review
2 helpful votes
October 24th, 2017

Bought a used Alienware on Ebay. Even though it was used and has been refurbished, the beast (weighted over 4kgs) managed to work for 3 more years without any major issue, still beating some mid-range laptops 4 years! Since it's release. This is definitely a high quality gear, but they are heavy. If you live in warm climates - you'll be all sweaty carrying this bad boy with you :)

Thumbnail of user anthonyt69
Anthony T.
7 reviews
2 helpful votes
August 2nd, 2016

Nobody can beat the alienware build quality. Other companies can offer same specs but they break down due to bad manufacturing. Not alienware.

Thumbnail of user adamw47
9 reviews
37 helpful votes
October 30th, 2015

I am an owner of Alienware laptop. It was expensive, but its nice and fast. I have now 3rd laptop in few last years and I was thinking about to buy new one, again. But, there is big BUT...

Its 2015 and competition on gaming laptop market is huge. After comparing everyting I have found. There is just 2 big competitors. It is Alienware and Asus.

I have 32GB ram in my Alienware m17 r4, brand Corsair, 4x8GB. When I checked latest Alienware laptop, it has only 2 ( two) memory slots. It means, I can have Dell OEM ram or 16GB Corsair, 2x8GB, but I want 32GB or even 64GB if it was possible.

Asus? Fast like Alienware, not so shiny design, but... 4 slots for ram, it makes much less noise when it is running ( Alienware is sometimes like a Jet flying in your room and yes, I have clean Alienware inside, so the noise its not because it dirty and the air cant flow).
If you have Alienware, you dont need any heating in your room.

The point is:

Why is Alienware going backwards, trying to sell "their ram and other things" when u can buy stuff with better performance, then Dell OEM.

I would buy Alienware without any ram and without any hdd, because what they are selling, its OEM and not worth to buy. Its slower then competitors or MASSIVELY overpriced.

Why dont have Alienware touchscreen? Even laptop for 700 euro has it.

So this christmas, thank you Alienware, no more. Asus is welcome and costs about 65% of Alienware in same configuration, which means, same power for much less money.

Dell is trying to sell overpriced products and services, when nobody wants it, but you have no choice with Dell or Alienware. Where is custom tailored solutions for customers?
Why are Dell and Alienware engineers sleeping in year 2008?

We want customisable products, competitive prices and unbeatable performance, otherwise, Dell will be for sale again in next few years, because it cant keep up with competitors who really can see the future.

Thanx for reading

Thumbnail of user saulg7
2 reviews
0 helpful votes
October 8th, 2017

These are really outstanding laptops with remarkable characteristics issuing something new every year however these tech innovations are alot pricey - if you want a powerful gaming station which is not necessarily a laptop - as for me its better to get a PC.

Thumbnail of user franng
2 reviews
3 helpful votes
June 1st, 2017

All the devices issued are definitely premium class but as for me, if you want real gaming - get a desktop at a lower price. This is nothing to deal with the fact the quality is great.

Thumbnail of user randyg15
9 reviews
17 helpful votes
November 23rd, 2015

Yes it's worth paying a little bit more to buy an Alien Comp. System. Be it laptop or desk but if you get laptop loaded like mine it weights 12,5 lbs. but gaming MMO orfirst person it worth it cause she flys!

Thumbnail of user christians79
6 reviews
13 helpful votes
December 19th, 2017

No doubt, the best there is. The best costs money, expect to spend. Expect problems, they are inherent to Windows and being on the cutting edge. Dell has great support, vastly improved after the acquisition. Know what you are buying, there is a difference between a laptop and a mobile workstation. If you dont know the answer, you might be the person that is referenced in the saying... and his money are soon parted.

Its a gaming machine. If you are not a gamer and lugging around a 16lb mobile workstation, its not cool, you just became that guy.

Its the best for performance, enjoy it.

Chris

Thumbnail of user gamerf
4 reviews
11 helpful votes
June 8th, 2013

I wish other sites would take notice... building your own laptop/PC is easy and explained well. You can customize everything about your Laptop from the site.

Thumbnail of user georgeg118
George G.
1 review
1 helpful vote
August 13th, 2016

Still they are probaby one of the best game pcs around but they offered more premium specs before Dell bought them. Now they are still great and even cheaper.

Thumbnail of user arsenya
3 reviews
0 helpful votes
August 15th, 2023

I have been using alienwarearena.com for TEN YEARS, but a couple of weeks ago my account was banned for no reason. I only read the news and did daily ARP tasks.
Support completely ignores me. I really regret that a couple of years ago I bought a Dell laptop. I'll never buy a Dell/Alienware product again.

Service
11 ratings were submitted through the Sitejabber Browser Extension or converted from reviews due to lack of content.

Sitejabber for Business

Gain trust and grow your business with customer reviews.

About the business

For technical support assistance please send us a private message within Facebook and include your service tag. To visit our technical support area to get the latest drivers and downloads, read more about trending issues, or to browse the knowledge...

How do I know I can trust these reviews about AlienWare?

  • Sitejabber’s sole mission is to increase online transparency for buyers and businesses
  • Sitejabber has helped over 200M buyers make better purchasing decisions online
  • Suspicious reviews are flagged by our algorithms, moderators, and community members
Have a question about AlienWare?

Is this your business?

Claim your listing for free to respond to reviews, update your profile and manage your listing.

Claim Your Business