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I recently did the transaction with one of the sellers in Alibaba.com He did not send me the required goods. When I complained to Alibaba.com, they told me the transaction was hacked by a third party. How is that possible? I have all the evidences and I am using Ebay for the past 11 years now and have not lost a single cent. Is this company a gimmick or is it a big racket set-up?

asked by Francois S. on 7/10/15

3 Answers
Hi Francois

I have purchased several expensive items via Alibaba but the minute I raised a dispute when I was swindled of over $4500 by Echo Yang from Mega Beauty they didn't want to know. Firstly their complaints webpage is very hard to access. Secondly there is no email address or phone number to speak to a human being. I eventually provided them with a mountain of evidence of the swindle, they agreed with me but were unable to do anything about it. As a result they said they would display the complaint on their mini website for 3 months. No one sees this mini website and they didn't put it on at all. Mega Beauty added golden supplier stars to the Alibaba website every few weeks. The gold supplier status is not regulated. In fact the more stars they display the more money they have to pay Alibaba. They are supposed to gain golden supplier status every year. I wouldn't advise buying ant expensive item from them. They are not interested in the buying customer but just asking money from your transaction and the false gold supplier status payments and commission they get from the seller. Good luck with your complaint, but I firmly believe Alibaba do not care and will do very little to assist you. Never pay through their website as I believe it's also a con. U should name and shame the seller, its the only satisfaction you may get.
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theres a lot of corruption with the vendors on Aliababa... its russian roulette
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Unfortunately I think it is definately a case of buyer beware. I certainly wouldn't buy from anyone on this site again. There is very little protection for buyers, whatever the site may insinuate .You get what you pay for or less even...lesson learned.
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