• Adore Me

2021 CUSTOMER CHOICE AWARD

Adore Me

Overview

Adore Me has a rating of 3.96 stars from 12,395 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Adore Me most frequently mention great quality, fast delivery, and timely manner. Adore Me ranks 1st among Lingerie sites.

  • Value
    690
  • Shipping
    703
  • Quality
    898

Proactively asks for customer feedback

This company responds to reviews on average within 3 days

Positive reviews (last 12 months): 60.8%
Positive
203
Neutral
24
Negative
107
162
See all photos

What reviewers want you to know

Positive highlights

  • Love the quality products that i order, sizes be on point.
  • Thank you soo much for making this shopping experience worth my time.
  • 2021 Customer Choice Winner

Critical highlights

  • I am still disappointed in the situation of cancelling my order and having to call customer service to get a refund.
  • I had a store credit of 39.95 & my card was still charged this is such an inconvenience!
  • They imposed a $40 subscription on my credit card without approval
How would you rate Adore Me?
Top Positive Review

“Great Place to Buy Plus Size Sexy Lingerie”

Katie S.
1/2/24

Love the website - easy to use. Love the lingerie that looks terrific even on a plus size gal like me - 44DD boobs and a 4X belly, my guy says I look SEXY! (And I feel it.) Quick ship, and have bought multiple sets and single items, with only one bra that was uncomfortable. Quick resolution with an email to customer service - credit for the bra within a few hours, didn't even have to return it.

Top Critical Review

“This website violates your personal information”

Andrea F.
12/30/23

I made a purchase a while ago, and now that they have my credit card information, they keep withdrawing money every month as part of their VIP program (Which I did not sign up for). And there is no way to cancel this. It's so annoying and I'm so upset that a company would handle my personal information like this. Stay away from this company

Reviews (12,395)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (938) store credit (139) credit card (175) vip membership (147) quality products (115) bank account (53) shopping experience (68)
Thumbnail of user rays490
1 review
4 helpful votes
November 8th, 2020

I've ordered a total of four sets and have been very satisfied. I am really glad they carry my size (38H) and in more colors than just white, black, and beige. It is so convenient the undergarments are sold as sets, it's easy to get matching underwear. The lace designs are gorgeous and feel quality! The bras have great support and are comfortable. I believe they are a strong contender as one of the best bras brands.

Thumbnail of user sandran43
Sandra N. – Adore Me Rep

Hi Ray, we’re glad you had such a great experience! It's something we've worked hard on and we're pleased our efforts resonated with you. We're looking forward to impressing you again! We're always here if you need us.

Thumbnail of user katies1203
1 review
0 helpful votes
January 2nd, 2024
Verified purchase

Love the website - easy to use. Love the lingerie that looks terrific even on a plus size gal like me - 44DD boobs and a 4X belly, my guy says I look SEXY! (And I feel it.) Quick ship, and have bought multiple sets and single items, with only one bra that was uncomfortable. Quick resolution with an email to customer service - credit for the bra within a few hours, didn't even have to return it.

Emailed about one bra where the center underwires poked my rib cage whenever I bent over. Within hours they contacted me that they had posted a credit to my account and I didn't even need to return it.

Reason I chose this business:

Recommendation of friends with similar bodies

Reason I chose this product:

First is the look, second is the style, third is the color

Service
Quality
Thumbnail of user alexisl320
1 review
6 helpful votes
March 27th, 2021
Verified purchase

I bought this to celebrate an anniversary because I needed something that would satisfy my partners need to see more skin without wearing the cheap, stringy pieces (that always end up not fitting my "curves" and rolls right and are never the right size no matter how many "x"s I tell him to order). I needed something sexy but also comfortable and this was certainly it! This plus-size lady is a fan :) next time I'm looking for more, I'll definitely be back to AdoreMe!

Thumbnail of user sandran43
Sandra N. – Adore Me Rep

Hi Alexis,

We are incredibly grateful that you took the time out to leave us this note.

Your kind words will surely please our dedicated staff. I am sure these will fuel them even more to work very diligently and will provide us with great encouragement to keep doing what we are doing.

And, don't forget that we’re always here if you need us.

Thumbnail of user conwayf
1 review
0 helpful votes
March 1st, 2023
Verified purchase

The order is nice and my wife likes the items. However your processing and shipping is super slow! My order almost did not make it in time for Christmas even though i placed the order well in advance.

Thumbnail of user mikef2000
1 review
0 helpful votes
February 1st, 2024
Verified purchase

I find the Adore Me website easy to navigate, the information and pictures of the products are very helpful and the reviews very useful. I have only had to return one product for exchange, and the process was straightforward, easy and quick. I did once have a problem getting a promotional discount to work on the website, but a call to Adore Me was handled quickly and efficiently.
I have found a Adore Me and their website very user-friendly.

I once had a problem with a promotional code, not being recognized on the website. I called and a very confident and professional representative fix the problem very quickly. The friendliness and competency of the representative was excellent.
Recently, I ordered a product that did not fit and the return process was quick and easy.

Reason I chose this business:

Adore Me is the go to company for buying special gifts for my wife. The variety of products carried by Adore Me include many items that match my wife’s taste in lingerie. The products I have purchased have always been high-quality extremely beautiful, the pricing is reasonable and the many promotions are very helpful.
My wife and I both have been very happy with every purchase.

Reason I chose this product:

The products I choose fit my wife’s style, are made with good quality materials, the craftsmanship is good quality and of course they are very beautiful.

Service
Quality
Thumbnail of user nicoleb1613
1 review
2 helpful votes
September 20th, 2021
Verified purchase

With much hesitation about what to get, what will fit, and if its worth it, I signed up for Adore Me Elite boxes, and I am so glad I did. These boxes are thoughtfully selected, its a great surprise every time I receive one. Every piece excites me (and my partner), I feel like such a strong beautiful person when I wear anything from these boxes. The process to select my preferences, try on, and return is so effortless, I love it all.

Service
Value
Shipping
Returns
Quality
Thumbnail of user valeriea439
1 review
0 helpful votes
January 1st, 2024
Verified purchase

Aways get a great variety of products that fit well. Shipping has improved but even during peak sales the wait is worth it. Easy to work with for exchanges the few times I had to send something back.

Took time to address my concerns and worked with me to resolve my concerns.

Reason I chose this business:

Better pricing and selection than mall stores.

Reason I chose this product:

Great quality and reasonably priced.

Service
Quality
Thumbnail of user tracyc1230
1 review
0 helpful votes
March 11th, 2024
Verified purchase

Often feels like anything in my size is thrown into a box. There needs to be a "don't ever send me this" option— I've gotten the cheap-feeling satin robe at least twice and I hate them… got knit boxer shorts last month, not something I have indicated any interest in. My color preferences are blues and greens, and I often get a whole box of mainly black.

Boxes are often late, a couple were lost and replaced. Customer service got the situation fixed, but I wasn’t really sure it was going to happen when I got off the phone because explanations weren’t very clear.

Reason I chose this business:

Wanted to up my lingerie game

Reason I chose this product:

I’m very hard to fit— and most of your products do actually fit me.

Service
Quality
Thumbnail of user destaw1
Desta W. – Adore Me Rep

Hello Tracy,

Thank you for taking the time to review us!

I am terribly sorry to hear that the Elite experience you've had was less than perfect.

We've taken your feedback into account and we'll work to offer the best options in your future boxes.

If we can help you with anything else, please do not hesitate to shoot us an email. We'll be more than happy to help.

Have an adorable day!

Best regards,

Adore Me
help@adoreme.com

Thumbnail of user judithe124
1 review
0 helpful votes
April 23rd, 2021
Verified purchase

Lots of choices for all shapes and sizes, good quality products, soft comfortable fabrics that make you feel gorgeous and sexy. I tried one set to test the quality and am now a vip member re building my underwear wardrobe throwing out old worn out sets with each new set that comes in. I love that you get a free set occasionally and so many fun colors and styles

Thumbnail of user sandran43
Sandra N. – Adore Me Rep

Hi Judith,

We really appreciate you taking the time out to share your detailed experience with us. We look forward to serving you again in the future.

Thumbnail of user andreaneha
1 review
0 helpful votes
December 30th, 2023

I made a purchase a while ago, and now that they have my credit card information, they keep withdrawing money every month as part of their VIP program (Which I did not sign up for). And there is no way to cancel this. It's so annoying and I'm so upset that a company would handle my personal information like this. Stay away from this company

Tip for consumers:
They keep taking my money and there is no way to stop it

Service
Thumbnail of user destaw1
Desta W. – Adore Me Rep

Hello Andrea,

Thanks for reaching out to us.

I'm happy to confirm that I processed a refund on your behalf.

You'll receive a separate email confirmation with the refund details.

I'm confirming that we've unsubscribed you from Adore Me's VIP membership and you're no longer a part of the monthly subscription.

**You're welcome to try our Pay-As-You-Go shopping option whenever you want (and enjoy great deals!), or our monthly Elite subscription service for monthly deliveries of curated box selections.**

Should you have any other questions—or interest in shopping with us again!—I'd be more than happy to help. We'll miss you!

Best,

Thumbnail of user stephaniea1429
1 review
0 helpful votes
June 1st, 2023
Verified purchase

They had sent me the wrong items and made me jump through hoops with the post office to get it corrected. When I sent in an email about how I felt from this experience it was never responded to or addressed, yet, all my other emails have always been responded to.The cloths are cute but don't last long for how pricey they are. More disappointed nobody addressed my concerns than anything.

Thumbnail of user destaw1
Desta W. – Adore Me Rep

Hi Stephanie,
Thank you for reviewing us!
Your feedback is highly appreciated, as we always welcome customer feedback, be it positive or negative, therefore I'll be sure to forward it to our Marketing team in order to be reviewed and taken into consideration.
Feel free to let us know if you need help with anything else!
Best,
Adore Me
help@adoreme.com

Thumbnail of user deloress45
1 review
0 helpful votes
September 5th, 2020
Verified purchase

The order came quickly, but the panties did not fit as expected. They have a lace up back side and it just hangs.

Thumbnail of user sandran43
Sandra N. – Adore Me Rep

Hi Delores, Thanks for the review, and we are sorry to hear about your disappointing experience with your set.

Shopping for intimates online can be tricky, and you should only wear lingerie you really love and that fits perfectly. We get it! Would you like to exchange this set? Here is more information about exchanges and returns: http://www.adoreme.com/free-shipping.

Don't worry, I'll make sure to forward your feedback to the proper departments, so they can further look into this matter to improve this product, by both fit and sizing.

Let us know if you have any questions! We’re always here to help.

XO,
Adore Me
help@adoreme.com

Thumbnail of user taurah
1 review
0 helpful votes
February 4th, 2024
Verified purchase

This sight is easy to maneuver. If I forget to opt out for a month they will quickly credit back a payment. The items are beautiful as well. Overall I really appreciate and enjoy Adore Me.

Reason I chose this business:

Beautiful lingerie and cozy but beautiful pajamas.

Reason I chose this product:

Beautiful items and I appreciate their dedication to providing for all sizes.

Quality
Thumbnail of user jenm290
1 review
0 helpful votes
November 4th, 2021
Verified purchase

I love adore me! All of their clothing I've received so far has all been so so soft. It truly is the best lounge wear out there. You can't go wrong with whatever you may chose.
The shipping is very quick too which is nice. The anticipation doesn't last long I'd recommend this company to anyone, even if your looking as a gift for someone else.

Thumbnail of user erickah29
1 review
0 helpful votes
January 16th, 2021
Verified purchase

This was my first order from site me and both I am my husband were big fans, can't wait for future orders. Fit great except the very top clip kept coming undone.

Thumbnail of user sandran43
Sandra N. – Adore Me Rep

Thank you for the amazing review, Ericka! Would you mind sharing this with your family and friends, too? We'd love to continue providing good quality, perfectly fit garments to more awesome customers like you!

Thumbnail of user joelb724
1 review
0 helpful votes
February 1st, 2024
Verified purchase

Very satisfied with the product she loved it. She looked gorgeous in it. I just thought your shipping at times was awful slow.

Reason I chose this business:

Nice variety, and very attractive clothing

Reason I chose this product:

She enjoys your clothing and the style

Service
Quality
Thumbnail of user jg703
1 review
15 helpful votes
March 7th, 2021
Verified purchase

After cancelling my first order, I was shocked to learn that you lose your first order deals. As I tried to navigate around this problem I also discovered I could not remove my credit card information from my account nor could I find any way to delete my account. These features should be included without saying in any modern day online-store.

Thumbnail of user sandran43
Sandra N. – Adore Me Rep

Hi J,

Thanks so much for your thoughtful and detailed review. This is incredibly helpful. I wanted to let you know we've taken the good and the bad elements you've mentioned in your review to heart.

However, please note that the First VIP set for $24.95 is automatically discounted on the first order. Since you have canceled it can no longer available on the second purchase.

Though we value you and we only want to help you the best we can. Please reach us through call chat or email and we will be glad to offer you a solution that makes you smile, also to assist you with removing your card details.

Kind regards,
Adore Me
help@adoreme.com

Thumbnail of user lisam5301
1 review
0 helpful votes
April 1st, 2023
Verified purchase

The last set I receive didn't fit nicely and most of the ones I pick don't be in my size or not available

Thumbnail of user courtneys264
1 review
25 helpful votes
August 16th, 2020

I've been waiting two months for my package. I got no word on shipping information for a month and a half and then it declared itself as shipped but has been sitting at the Jamaica ny airport for three weeks and hasn't moved. No one will help me or get back to me but they send me multiple emails a day on all this new and "wonderful" product I should buy. Ya right. I'll never give them another cent

Thumbnail of user chrysb5
2 reviews
0 helpful votes
September 16th, 2021
Verified purchase

Love the idea of being able to try on lingerie in private at your own home! It's even really easy to return items if they don't fit your style.
But everything is very expensive. I've always thought that women's clothing was way overpriced, especially because of how cheaply most of it is made. Adore Me has mostly good quality products, but I don't think we should be paying close to $50 on a bra and underwear with some pretty design on them. At cheaper stores I can get 3 shirts and 2 pairs of pants for that same price but for way more fabric. Even at more name brand and expensive stores I can still get at least 1 shirt for that same price and still more fabric. I understand that these clothes are more delicately made and need more time than just a shirt and pants, but I don't think they're delicately made enough to charge almost $50... More like $25. But that's just my opinion on the women's clothing industry. Thanks for listening to my rant!

Thumbnail of user sandran43
Sandra N. – Adore Me Rep

Hi Chrys,

We really appreciate you taking the time out to share your experience with us.

Not to worry, I'll make sure to forward your feedback about the products to the relevant team to be reviewed, as one of our goals is to continuously improve and expand the styles that we currently offer, in order to accommodate our customers’ needs and wants.

We look forward to serving you again in the future.

Feel free to let us know if you need help with anything! We're here to support you.

Thumbnail of user brandyn75
1 review
0 helpful votes
February 1st, 2024
Verified purchase

I recently had implants so I was told no underwire. I still wanted sexy so I purchased two separate sets. Arrived on time and removed wires after making sure they fit. Beautiful! And comfortable. And my boyfriend loves them

Reason I chose this business:

A friend recommended

Reason I chose this product:

They looked pretty

Quality
Thumbnail of user mckenziee7
1 review
0 helpful votes
September 1st, 2022
Verified purchase

Didn't come in when expected but they had clear communication regarding that so I do not fault them. I work with online retail as well so I feel like I understand how these things go and oftentimes it's out of the brand's control. Products were excellent and good quality so far. Fit is great, too.

Thumbnail of user shakirap7
1 review
0 helpful votes
July 1st, 2023
Verified purchase

Ordered swimsuits and a few other things I needed for vacation. Paid for overnight shipping 5 days before arrival and never received the package. When I called to ask that they reship it they said I had to wait 15 days to declare the package lost them call back. No help whatsoever, truly some of the worst customer service I've experienced.

I had to make multiple calls and emails to finally get a refund. Canceled my subscription and will never order again.

Service
Quality
Thumbnail of user destaw1
Desta W. – Adore Me Rep

Thank you for reviewing us Shakira!

We are very sorry to hear that you have a negative opinion related to Adore Me.

We always wish to ensure a great customer experience and minimize any discomfort as much as possible. Even so, just like any other company, we do this by following certain internal policies that have been put in place to efficiently help our customers.

Please let us know if there is anything further we may do to help.

We also are more than happy to provide you with any information you might need regarding our products, fit & sizing etc.

Best regards,
Adore Me
help@adoreme.com

Thumbnail of user trudys147
1 review
0 helpful votes
December 2nd, 2023
Verified purchase

I really like the items on Adore Me. They help me get into the right frame of mind about my body. I ordered 3 sets and I ordered them to big. It was super easy to exchange for the right fit. Thank you soo much for making this shopping experience worth my time.

I needed to exchange 2 sets I purchased to big. Sure easy

Reason I chose this business:

I saw an add on Facebook and then downloaded the app.

Reason I chose this product:

Just went for what made me feel sexy when I looked at the items.

Service
Quality
Thumbnail of user mariel293
1 review
31 helpful votes
June 12th, 2020

I received a very damaged, empty box after waiting nearly a month for shipping. I have contacted customer service serveral times and can't even get a reply back. They don't seem to care at all. I'm just the idiot that spent $40 on a box. I'm going to have to contact my bank and file a claim for fraud and hope I can get my money back. Their stuff looks cute, but don't order from them. There are tons of other websites with much better customer service.

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From the business

Adore Me is an online subscription-based lingerie boutique, selling high quality designs for a fraction of the price. Dedicated to flattering looks with the perfect fit, Adore Me carries a wide range of styles to suit every woman. With bras in sizes 30A-42I and negligee from XS-6XL, these gorgeous styles are rocking the intimates industry.

Our Story: https://www.adoreme.com/our-story

How The Membership Works: http://www.adoreme.com/how_it_works

Questions, comments? We want to hear from you!
Live chat on site
1-800-433-2367 (8:30-8:30 M-S EST)
help@adoreme.com

www.adoreme.com

Business History

In 2012, we committed to creating fashionable, high quality, perfectly fitting intimates at such an affordable price that you can match and wear them every day. Two years later, thousands of women now reward themselves every month with sexy lingerie sets.

Company Representative

Thumbnail of user destaw1
Desta W.
Adore Me
Typically responds within 3 days
We believe lingerie is the most intimate expression of your personal style and shouldn’t only be reserved for special occasions!

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