Here’s what consumers have asked with answers from adam4adam staff and previous consumers.
Hi Herman, your account is active! A4A team
I am an android user and haven't experienced this issue. It is possible that you have downloaded a buggy APK. You might also try restarting your phone - perhaps the cache needs to be cleared. Finally, try accessing the website from your browser to be sure your IP address isn't blocked, and that your profile is operational.