• ActualTests

ActualTests

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Overview

ActualTests has a rating of 1.04 stars from 80 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about ActualTests most frequently mention credit card, exam engine, and life time problems. ActualTests ranks 306th among Test Preparation sites.

  • Service
    22
  • Value
    20
  • Shipping
    13
  • Returns
    16
  • Quality
    19
Positive reviews (last 12 months): 0%
Positive
0
Neutral
0
Negative
5
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What reviewers want you to know

Positive highlights

No positive highlights yet

Critical highlights

  • Paid for a lifetime membership and now it has stopped working.
  • Purchased in 2008 for lifetime access, now no access.
How would you rate ActualTests?
Top Positive Review

“Useful information, but clunky interface!”

Dean P.
4/11/19

My account keeps my invoice record, so I don't know why others have said that their receipts can't be found. My only issue is that it's a clunky path to get to the PDF downloads for which I have paid.

Top Critical Review

“Lifetime access not real - dishonest business”

Bertrand H.
2/4/24

I purchased a lifetime access in 2009. It has been disabled since then. After proving a proof of purchase, the company refuses to restore access. Do not trust this website.

Reviews (80)

Rating

Timeframe

Other

Reviews that mention popular keywords

lifetime membership (23) lifetime access (22)
Thumbnail of user bertrandh24
1 review
0 helpful votes
February 4th, 2024
Verified purchase

I purchased a lifetime access in 2009. It has been disabled since then. After proving a proof of purchase, the company refuses to restore access. Do not trust this website.

Products used:
unlimited access (lifetime)

Service
Value
Shipping
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Thumbnail of user jackson1615
1 review
0 helpful votes
March 12th, 2024

Paid for a lifetime membership and now it has stopped working. Contacted them with a copy of my credit card statement and never heard back from them.

Products used:
Actualtests.com

Service
Value
Returns
Quality
Thumbnail of user jalalm17
1 review
1 helpful vote
December 1st, 2023
Verified purchase

I bought an 'Unlimited Lifetime Package' in 2009 (99$).
In 2016, it was still active and could purchase an Exam Engine (this invoice is still present, see below).

In 2023, I want to buy an other Exam Engine but...I should restart from zero: the invoice of this 2009 purchase has disappeared and the support ignores the payment proof of 2009 that I shared with them.
At the end, Helen of the support told me:'You can make a new purchase (149 euros...) with us if you want to access it (the exam engine) now'.
My last email to the support (Cc to the sales team) is of November 4th 2023 with all the proofs (that I shared before with the support), still waiting for an answer...

Thumbnail of user soniajs
2 reviews
0 helpful votes
February 4th, 2024

I would like to have the opportunity to learn test for studying. Account. I want to make sure you have.

Service
Thumbnail of user nunyab94
1 review
3 helpful votes
December 11th, 2020

Only at the most 10 questions were on the exam. There are not explanations on the answers. All of the questions you purchase can be found online for free. I used the braindumps and failed my test still. Use the free ones online and then use some other training material.

Thumbnail of user miker1597
2 reviews
1 helpful vote
October 18th, 2023

I bought the lifetime access 10 years ago and just recently tried gaining access to the tests and was informed that I no longer have access. I contacted their support desk and they claim all of the email addresses I provided were not on file to give me access again. I informed them that I was still able to login in with my original email and password with no problems but they still would not give access. My suggestion stay clear of this site and don't waste your money with a company that has no credibility.

Thumbnail of user kalav6
1 review
2 helpful votes
July 4th, 2022
Verified purchase

I purchased "Unlimited Lifetime Access Package" on March 10,2006. It stopped working that I found when I try to get the packaged after logging in. I reported the issue to customer service via email "*******@actualtests.com". But they are claiming that they didn't find my account, so asking me buy package again. I have my email confirmation that I purchased on March, 2006. They still said that they can't find my invoice, so they can't help me. This is very unfair.

Thumbnail of user mariank97
1 review
0 helpful votes
December 18th, 2022

They will never deal with you for a refund, even if you send them all the materials they ask for. They are like gipsies, they just make promises and do nothing.
These are their excuses: "We will try our best to work out a new version of practice material based on your reply. We explained your problem to our IT professional."

Tip for consumers:
never pay money to them, they are gypsies

Products used:
CTAL-TAE(PDF) ISTQB Certified Tester Advanced Level, Test Automation Engineering

Service
Value
Shipping
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Thumbnail of user jads5
1 review
4 helpful votes
September 6th, 2017

Like many of you I paid for lifetime access back in 07 and this august I found that my access was revoked. I wrote the company an email and copied in my receipt from the purchase and they gave me back my access.

Thumbnail of user dawneg7
2 reviews
2 helpful votes
April 23rd, 2022
Verified purchase

I downloaded and saved the PDF invoice in 2017 -from the lifetime membership I bought in 009--and yet when I login now it claims I have no product, and they cant find the email associated with my account. What? Uh I was IN in 2017 and was able to download the invoice then, so how can you not find an account associated with my email login?
I find this highly suspect since I use only ONE ACCOUNT for personal items and with a copy of the invoice FROM that login they should be able to see it. But, nope. They want me to pay again.
Site was once good, but now they are just a rip off.

Tip for consumers:
Stay away! Fraud site

Products used:
Lifetime membership

Service
Value
Returns
Quality
Thumbnail of user vanessag397
1 review
2 helpful votes
June 24th, 2022

Bought a "life time" membership which has not been honoured. Avoid at all costs. Rather be truthful than spin this bs.

Thumbnail of user nathanm634
1 review
1 helpful vote
July 28th, 2022
Verified purchase

I'm in the same situation as many other reviewers. I purchased a lifetime subscription in 2007 and now get very generic "we can't find your account" replies when contacting support.

It's the same reply even when the invoice is provided as a forwarded mail

Service
Value
Returns
Thumbnail of user joushas
1 review
1 helpful vote
May 10th, 2021

Once upon a time, these guys were good however these dumps are no longer valid and tho they claim to be updated, isn't. There's no true money-back guarantee and it isn't worth paying money for their waste of incorrect dumps. They are also wrongly answered! Buyers Beware and stay away.

Tip for consumers:
DO NOT USE THIS WEBSITE, STAY AWAYYYYYYYYYYYY

Products used:
CCNA, MCITP, A+, NET+

Service
Value
Shipping
Returns
Quality
Thumbnail of user horachon
1 review
1 helpful vote
March 2nd, 2023

The lifetime access is a lie. I bought it and then my account got deleted and now I cannot login and am being told to pay again. Ha! Nope.

Service
Value
Shipping
Returns
Quality
Thumbnail of user erice613
1 review
3 helpful votes
June 12th, 2021

I had a liftetime subscription since around 2010, and recently find out that my subscription suddenly has ended?!

Contacted support, but they can only repeat like parrots that they need purchase proof, but how is it possible that a subscription suddenly ends. And why do i need to proof that in the 1st place?

As i did read several reviews with the exactly the same problem, it seems a trend.

Once a great site, reformed to garbage!

Beware of subscribing to these scammers...

Tip for consumers:
Don't use it, search for a better option....

Products used:
educational material

Service
Value
Quality
Thumbnail of user johnd7618
1 review
1 helpful vote
February 3rd, 2023
Verified purchase

I had signed up for "Lifetime" access but haven't logged in recently. Login and shows that I haven't paid for any services. E-mail support and receive the cookie cutter response of (Could you please send us correct email so i could assist you? There is no any purchase associated with this email address. Please feel free to contact us if you require further assistance.) I had included the copy of the paid receipt and they claim they can't find any record of my account. This seems to be the case for multiple customers https://www.bbb.org/us/md/boring/profile/test-publishers/actualtests-*******8614/complaints you can see multiple claims for the same issue off Better Business Bureau. This is NO way to run a company. My recommendation is stay FAR away from this site and don't give them your hard earned money!

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Value
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Thumbnail of user brianh2048
1 review
2 helpful votes
October 7th, 2021

Steer clear of these crooks. Signed up in 2003 for a "lifetime membership". My account has suddenly disappeared and they want me to provide transaction records. From close to 20 years ago. Find another company with solid reviews and give your business to them instead. Put these bums out of business.

Tip for consumers:
Don't send them any money. They'll take it then delete any history of it and act like they've never heard of you

Products used:
Lifetime membership

Service
Value
Shipping
Returns
Quality
Thumbnail of user ricks1402
1 review
2 helpful votes
November 22nd, 2022

I joined back when they first opened. I obtained many certs using their site. I even paid extra for their test engine which is well worth the money IMHO. Then all of a sudden, I couldn't download any test prep PDF's. Their tech support said they had no record of me ever paying for the lifetime membership. I sent them screen-shots of my ACTIVE account and my history of buying their test engine add-on. How could I have done all that if I didn't pay for their service? They demanded to see a credit card statement or cancelled check showing I paid. How can I do that from 10 years ago? So they essentially cancelled my "lifetime" membership. Very unprofessional and disreputable. Avoid them like the plague!

Thumbnail of user kh1071
2 reviews
4 helpful votes
January 15th, 2021

I did extensive research on their site to make sure that they had the exams that I needed. Once I subscribed, the tests were not available for download. I contacted Support and they stated that they don't have those tests. Further inquiries to ask them to remove the tests from their site have gone unanswered.

Service
Value
Quality
Thumbnail of user angelaw708
1 review
8 helpful votes
November 5th, 2020

I had a lifetime membership from all the way back in 2005. ActualTests revoked my access demanding for proof of payment. I provided proof, and no response after following up again. Then the emails started bouncing back days after. I cc'd to both Sales and Support. They do not offer help or feedback. My account mysteriously got deleted or revoked. Actualtest will not offer any help to find my account. Thieves! Do not subscribe or give them your money.

Thumbnail of user antoniol227
1 review
0 helpful votes
March 9th, 2022

I paid for access in 2016 and realize not only the material was outdated but my access and invoice is no where to be found. No customer support, no one to call! VERY UNSAT

Tip for consumers:
Everything. Not just one thing but a scam

Products used:
It was online, download and use. But it was outdated material and suppose to be lifetime access but no go!

Service
Value
Shipping
Returns
Quality
Thumbnail of user mannyj16
1 review
0 helpful votes
November 18th, 2022

Purchased my login a while back went back to log as I was studying and was locked out. Attempted to contact them on several occassion and nothing. I managed to log on and send them emails with when I bought the product but these clowns dont want to play fair.
Keep away

Tip for consumers:
Stay away

Products used:
Lifetime actualtests

Service
Value
Shipping
Returns
Quality
Thumbnail of user nunyab97
1 review
2 helpful votes
January 26th, 2021

I purchased lifetime access to ActualTests.com back in 2006. Back then it contained excellent PDF files containing exact Microsoft exam questions for the MCSE exams, and it was invaluable. However, since then it has been going steadily downhill, to the point where it is absolutely useless for Microsoft exams. ALL of their exam info appears completely out of date. They list recent dates for when the exam questions have been updated, but it's all BS. At least for the exams I looking at in the 70-XXX series. They list questions containing references to Windows 7 for Server 2012 exams, when the actual Microsoft exams almost exclusively contain Windows 8, and rarely Vista. ActualTests doesn't have any of the current Azure exams either.

I asked them about their Microsoft exam material five years ago, and they admitted that they no longer provide true Microsoft questions, only "practice material."

I can't speak to their other exams, but if they lie about the Microsoft exams, I'd be skeptical of their promises about others.

I got my money's worth back in 2006, so I can't complain about what I got back then. However, their current Microsoft offerings are total crap.

Don't waste your money.

Tip for consumers:
STAY AWAY!

Products used:
ActualTests PDF and Exam Engine

Service
Value
Quality
Thumbnail of user deanp76
1 review
2 helpful votes
April 11th, 2019

My account keeps my invoice record, so I don't know why others have said that their receipts can't be found.

My only issue is that it's a clunky path to get to the PDF downloads for which I have paid.

Thumbnail of user deand197
1 review
1 helpful vote
February 6th, 2021

I've had a lifetime membership for over 15+ years. I'm not exactly sure when I signed up. I changed jobs in 2006 and I know I had the lifetime membership prior to that. Anyways, my last login was in June 2017 and I still had access to all the exams at that time. I haven't had a need for anything until recently. I tried to login last week and noticed my access was non-existent. I contacted support and was told that I needed proof of my purchase receipt. I don't have records that old, my bank has changed multiple times over the years, and been bought out multiple times. I still had email archives of emails from there stating to "upgrade your unlimited account" which I sent to them. I've read all the reviews here and it sounds like I'm screwed along with the rest of you. So sad, used to be a great service.

Tip for consumers:
They used to be good, but now they're scamming people! Stay away!

Products used:
Lifetime Unlimited PDF Access

Service
Value
Returns
Quality

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About the business

Actual Tests - unlimited lifetime access to IT training Exams and Certifications in PDF and Exam Engine formats, along with 1800+ other exams and updates

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