Here's what consumers have asked with answers from Achatroom.co.uk staff and previous consumers.
Really easy. Moderators are thin on the ground but you can block people and there is a contact us page which they get back to you really fast.
I first went to chat-avenue which was way too busy and people were rude all the time. AChatRoom which used to be called chat buddy is far more friendlier and the people are local and genuine. No need to go anywhere else.