• Abt

Abt

Overview

Abt has a rating of 2.57 stars from 39 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Abt most frequently mention customer service problems. Abt ranks 512th among Marketplace sites.

  • Service
    15
  • Value
    15
  • Shipping
    11
  • Returns
    9
  • Quality
    13

This company responds to reviews on average within 9 hours

Positive reviews (last 12 months): 30.8%
Positive
4
Neutral
0
Negative
9
5
See all photos
How would you rate Abt?
Top Positive Review

“Super ordering experience; Benjamin R. A+ sales rating”

Tom K.
4/17/22

My telephoned order went terrifically smooth under Salesperson Benjamin R. Great communication, quick confirming emails, all addresses and contact/shipping! 00% correct. My microwave model was tough to find in my area and Benjamin was able to assess stock and ship out the unit. It arrived within 48 hours, which was very pleasing. I'd do business with Abt again without any reservations. Pricing was spot on and very competitive. Highest recommendations for this firm.

Top Critical Review

“AVOID: Due to canceled orders, asinine policies and offensive customer support”

Mark C.
8/1/23

Orders get cancelled without notice a day after being placed and charged. Customer service does not answer the phone. Live Chat is unhelpful and misleading and apparently not even connected to the company. And when you finally do get through via email you get some completely idiotic and asinine scripted explanation of policies. No apologies offered for time wasted. Idiotic suggestions about wiring them funds for the transaction. Don't waste your time.

Reviews (39)

Rating

Timeframe

Other

Thumbnail of user joeb2383
2 reviews
3 helpful votes
May 27th, 2023

I applied for a line of credit through these guys, they declined me which is fine I get it, but they dropped it by 43 points... Google said it's only supped to be between 5 and 10 points per hard credit check so what the hell. It took me 8 years to bump it up 55 points and they wiped most of it out in two minutes... Smh it's just uncalled for and not even worth looking into if they're just going to decimate your credit score like that

Tip for consumers:
This website sucks. Why even try to improve your credit score and move up in life if companies like this are just going to destroy your credit score? 43 points they wipes out with a single check and I'm supposed to live with that for 2 years? Get out of here

Products used:
NONE

Service
Value
Shipping
Returns
Quality
Thumbnail of user carmeng242
Carmen G. – Abt Rep

Joe we're sorry you feel this way. The company that powers our financing card is Synchrony Bank which is solely responsible for the approval process. Abt is not involved in the approval process in any way. Abt has other financing options that one could apply for online or in person.

Thumbnail of user macdroop
1 review
1 helpful vote
October 11th, 2023
Verified purchase

Bought an LG double oven from ABT in 2017. It never registered the correct temperature in the oven.
Had service out several times to fix it. It never was right.
Just replace the junk with another range. This time a Samsung single oven. Not even 2 months old and service has been out to fix the same problem. Temp is off my 75 - 100 degrees. Now waiting for parts to come in.
I will never buy from them again. Home Depot or Lowes in the future.

Products used:
Samsung Range

Service
Value
Shipping
Quality
Thumbnail of user carmeng242
Carmen G. – Abt Rep

Robert- We're sorry to hear about the problems with your oven. We do our best to take care of our customers.
We'd like to address your concerns but don't have enough information to locate your customer history. Please respond
With your contact information or if you want to reach our Service Manager Tony directly, please call 847-544-2336.

Thumbnail of user tomk1074
1 review
3 helpful votes
April 17th, 2022
Verified purchase

My telephoned order went terrifically smooth under Salesperson Benjamin R. Great communication, quick confirming emails, all addresses and contact/shipping! 00% correct. My microwave model was tough to find in my area and Benjamin was able to assess stock and ship out the unit. It arrived within 48 hours, which was very pleasing. I'd do business with Abt again without any reservations. Pricing was spot on and very competitive. Highest recommendations for this firm.

Products used:
Whirlpool microwave

Service
Value
Shipping
Quality
Thumbnail of user markc4260
1 review
2 helpful votes
August 1st, 2023
Verified purchase

Orders get cancelled without notice a day after being placed and charged. Customer service does not answer the phone. Live Chat is unhelpful and misleading and apparently not even connected to the company. And when you finally do get through via email you get some completely idiotic and asinine scripted explanation of policies. No apologies offered for time wasted. Idiotic suggestions about wiring them funds for the transaction. Don't waste your time.

Tip for consumers:
Don't waste your time. Shop elsewhere.

Products used:
None. Made purchases which they refused to honor

Service
Value
Shipping
Thumbnail of user carmeng242
Carmen G. – Abt Rep

Abt apologizes for any problems the customer experienced with their order. When our web order verification department processed the order it did not meet the automated security checks. This order was flagged as fraud by a 3rd party verification company, and when the information doesn't match what is on file with the credit card company it is automatically canceled. We suggested using an alternate method of payment (wire transfer) if they wanted to proceed with the order. We're sorry for any misunderstanding or confusion this may have caused.

Thumbnail of user chicagol7
1 review
2 helpful votes
September 30th, 2022

They started off selling me what I asked for, but there was no one actually experienced enough in their sales team to ask the right questions. Instead, I had to return and exchange multiple times until they were not happy with me, so I ended up returning all together and now I am going to an expert HiFi store that specializes in what I am looking for. Perhaps they have gotten so big that their quality of service as diminished and they only care about volume. Too bad. Never going back!

Thumbnail of user carmeng242
Carmen G. – Abt Rep

We're sorry for the situation you had with your order. Our reps undergo constant training and cater to our customer's needs. The rep you were working with may need some retraining. We appreciate you bringing this to our attention. We'd like to address your concerns but don't have enough information from you. Please respond with your contact information or if you prefer to reach our General Manager Kal he can be contacted at 847-544-2589.

Thumbnail of user victoriat741
1 review
3 helpful votes
April 7th, 2023
Verified purchase

This company is a scam they change their name and address constantly ABT shop. They scam to my PayPal account and kept the money this company goes by several different names but most of them have ABT in them. They use other peoples phone numbers and business names. Every time I try to look them up to find my order the site has a different address. No one answers the bogus phone numbers and you can never finish filling out a customer service complaint. If you type in their email your phone will tell you no such email exists. I was foolish enough to trust this review site and lost $174.

Tip for consumers:
do a resolution on it

Products used:
There are no products it is a scam. You pay the money and they never send the item but they say they did. If you pay with PayPal they have a setting that marks it as a family and friend transaction, so you can’t even get PayPal to do a resolution on it

Service
Value
Thumbnail of user carmeng242
Carmen G. – Abt Rep

Abt has been in business since 1936 and we did not get here by scamming our customers. We believe in taking care of the customer. Victoria, we have not received an order with your name or your email address. Abt Electronics has only 1 location and our website is Abt.com. Our toll-free number is 888-228-5800 and our local number is 847-967-8830. Our phone lines are open 7 days a week. Also, we are accessible via phone, chat, and email. We have no affiliation with any other organizations or businesses.

Thumbnail of user antoniod206
1 review
3 helpful votes
January 25th, 2022
Verified purchase

Everything went well from start to finish! Best customer service from online, through email, over the phone, in person and with delivery! We made the purchase on December 23 and had them delivered on January 22 per our request as our kitchen was still being updated. For the delivery day, (and the day before) the communication through automated text was an added bonus and made the whole experience effortless! This my first major appliance purchase ever and I had only two options for the quality of items I was looking for: Grand or ABT. ABT won for service and cost of Products! Hands down!

Tip for consumers:
Do your homework!

Products used:
Kitchen Appliances

Service
Value
Shipping
Quality
Thumbnail of user frankd1496
1 review
2 helpful votes
August 1st, 2023

Purchased a very expensive dishwasher that apparently is used, missing parts, dirty with water inside and we hooked up a spraying leak from water valve! When I called them for help they said to call Bosch! Never ever ever buy from them unless you want massive problems!

Thumbnail of user carmeng242
Carmen G. – Abt Rep

We apologize for the inconvenience the customer incurred with their order. Our products are brand new factory sealed directly from the manufacturer. We're sorry this wasn't the case with your item. We would never have sold an open/used item knowingly. We do stand behind everything we sell. We would like to assist you but we don't have enough information from you. Please ping us back with your order or contact information. We look forward to hearing from you.

Thumbnail of user edziedzic
1 review
0 helpful votes
August 3rd, 2023

It's always a pleasure to work with Abt. Another phenomenal experience! The professionals that are part of the Mobile Install team are always incredibly responsive and ensure a very smooth transaction. A very special "Thank You" to Don McDade and James Senne - they are great to work with and designed a very custom solution for my car. Abt has a truly wonderful team and I look forward to working with all of them again in the future.

Thumbnail of user andriym7
1 review
7 helpful votes
February 22nd, 2022
Verified purchase

I wish I could them ZERO! I returned their defective microwave and store signed for it, (UPS have confirmation), now Monica and Kal claiming they never received it. It's been over 3 months and they still refusing to issue refund and they both being extremely rude on the phone. Monica yelled and hunged up the phone on me on multiple occasions, which is not acceptable. Kal is a shame of this company, claimed to be a gen manager. He acknowledged he received the item but still won't issue refund and stated "it's your problem!". This company needs to FIRE these people and don't let them harass customers anymore!

Tip for consumers:
DON'T BUY FROM THIS COMPANY!

Products used:
electronics

Service
Value
Shipping
Returns
Quality
Thumbnail of user carmeng242
Carmen G. – Abt Rep

Andriy: thanks for the feedback. We are sorry that you feel this way. Abt has reviewed the returns we have received and unfortunately, your microwave was not there. When asking for further information regarding the return, you were unable to provide information or details. Upon reviewing your previous purchase history, we noticed a pattern of purchases always ending in a claim. This has happened on more than one occasion. Abt placed a UPS tracer on your shipment as a courtesy to you. Also, we have asked the customer to shop elsewhere.

Thumbnail of user evelynp134
2 reviews
7 helpful votes
April 10th, 2021

Updated my kitchen and bought all my appliances from ABT - high-end refrigerator, builtin oven stove top, oven range, microwave and dishwasher.
This was a year ago... I had to replace my refrigerator 2x, and now my Thermador oven is faulty (stopped working after I used the self clean option) and someone just came out today to replace the motherboard and left without my oven working so now I have to wait yet again at least a week before someone else can come out - I was told by 2customer service representatives and a technician that I shouldn't use the self-clean mode on the oven "bc this sort of thing happens," so why would a sales rep sell me an oven like that knowing the self-clean mode is faulty? I am not happy about that - I'm very disappointed with ABT. My mother had a similar situation with her washing machine - 3x she had to replace her washer in one month- that's appalling. In the past year I've heard poor feedback but now I've experienced it. I will never buy another item from ABT again.

Tip for consumers:
Abt used to be number one in product sales and customer service but since 2019, they’ve gone downhill in both quality and service sadly

Products used:
Kitchen appliances

Thumbnail of user ericab626
1 review
0 helpful votes
October 21st, 2023

Paid 56.08 for 2 heated electric vehicles that was on sale but haven't gotten ANYTHING! So I'm really upset I guess I should have known too good to be true

Thumbnail of user carmeng242
Carmen G. – Abt Rep

Abt sells appliances and electronics we do not carry or sell heated electric vehicles. If you placed an order for an appliance or electronic item here at Abt, please contact our customer service manager Carmen at 847-919-3748.

Thumbnail of user osbornp
2 reviews
0 helpful votes
June 20th, 2022

Great service, placed the order and delivered quickly, well done and at a good price. Easy to use website. I recommend

Thumbnail of user sessels
5 reviews
12 helpful votes
August 20th, 2021
Verified purchase

My appliance was delivered to the wrong address. I contacted them to resolve the problem. They would not do so. The appliance was left sitting in the rain, on someone else's property.

Thumbnail of user carmeng242
Carmen G. – Abt Rep

We apologize for the negative delivery experience. The carrier should have reached out
To the customer prior to delivery. We have been in communication with this customer and are working on a resolution with the carrier.

Thumbnail of user rosef488
1 review
0 helpful votes
August 23rd, 2023

7/2/23 flood day in Chicago. Damaged Frigidaire Refrigerator. Supplied part number from repair technician at my home. Part number was 5304 526 091. Pic number 1 below. Contacted ABT as this is where frig was purchased. Order took four weeks to receive after numerous follow ups and conversations with parts department. (Ruby is the parts manager.) When the repair tech came to work on the frig he found that the part we received was incorrect! It is in the attached 2nd picture below- part number received was 5304 520 509. When I contacted ABT the rep said I would get a return label so I could return the part? Where is the customer service in that? Where is the time I spent hunting for the shipment to be received? ABT has been dropping standards in my opinion. They also indicated they ordered what was told to them verbally as the part that was needed. The part number should always be the driving force of an order nothing else. So, here we go again ordering the correct part from another vendor.

Service
Value
Shipping
Returns
Quality
Thumbnail of user carmeng242
Carmen G. – Abt Rep

We apologize for the problems and inconvenience experienced with this part order. We agree the situation could have been handled better. At this time, we can confirm the order has been refunded. We profusely apologize for the frustration this has caused.

Thumbnail of user karolk37
1 review
4 helpful votes
May 12th, 2022

In the past 10 years there was a purchase of two wall air conditioners at ABT you would think with the amount of money spent on the air conditioners they would continue working there are older ones in our condo building still working. I wish I could give ABT a good review but I can't it is 90° in my condo I can barely breathe I am disabled and cannot afford to purchase another one

Value
Returns
Quality
Thumbnail of user dougb661
1 review
1 helpful vote
July 7th, 2023
Verified purchase

I placed an order with them for a tub wall system with no tracking number and when I tried to contact them via the form on the website the message could not be sent. I hope to hear back with a tracking number and also to receive my product, but I'm starting to doubt their legitimacy.

Thumbnail of user carmeng242
Carmen G. – Abt Rep

Abt sells appliances and electronics we do not carry or sell tub wall systems. If you placed an order for an appliance or electronic item here at Abt, please contact our customer service manager Carmen at 847-919-3748.

Thumbnail of user garyk29
1 review
1 helpful vote
January 23rd, 2015

The sales people were great. We bought a Kitchen Aid side by side with a bottom freezer. We had service calls 3 times on the ice maker in the first 6 months, and the ice maker was replaced. It works fine as long as it dumps the ice, sometimes I have to manually do it. The About 6 months later the unit leaked water on our kitchen oak floors and warped the wood. The service people came out, the cause was a quarter size rubber valve that melted closed, causing the water to drain improperly. The service man said they have known about this for sometime. I asked why Kitchen Aid or ABT didn't advise the owners. He didn't know. I file a claim with thru ABT who referred me to Kitchen Aid, who is putting me thru the hoops. I highly recommend you buy an extended warranty. Two stars for not contacting us about the problem.

Service
Value
Shipping
Returns
Quality
Thumbnail of user samv10
1 review
4 helpful votes
February 21st, 2014

We needed several panasonic 4 line phones for our office and I found this store online carrying them for much less than at office depot. I was skeptical at first as the price was significantly lower though reassured as they are an authorized dealer. Phones were brand new and everything works.

Thumbnail of user samanthac774
2 reviews
0 helpful votes
May 16th, 2022

ABT has come SUCH a long way!

Their prices are competitive, and if you don't like them, even on their chat you can reach out and see if there are any coupons or discounts. They'll connect you with help and both times I've used this it was super fast.

Thank you ABT!

Thumbnail of user tiannar2
1 review
9 helpful votes
December 11th, 2020

I am very frustrated with the customer service aspect of this company. I have been dealing with my ice machine for our subzero fridge not working due to a valve needing to be replaced. 2 times they have brought the wrong part and have to reorder the correct part again, which is delaying the whole process. It has been at least 2.5 months this issue has not been resolved.

Its not the fact about how long it takes the parts to come in but the fact that they technicians are given the wrong parts continuously causing us having to go out and by our own ice and take time away from work to make sure we are available for when the techs come out.

I asked to see if we could be compensated some how with a gift card or credit and was informed they do not do that and even asked to speak with a manager about and was given the same answer.

At this point I am disappointed. I really did like this company but they don't seem to have the same values when it comes to servicing once you buy!

Thumbnail of user neilp295
1 review
1 helpful vote
July 29th, 2023

I've been dealing with ABT on and off for the past three years. I moved into the Northbrook area where the person who previously lived there, had the ELAN system. I personally feel it's an outdated system, but I need to call abt to get certain issues with the system resolved, especially with changes in Internet system or the thermostat. Every time I called they seem to want to sell me something that cost thousands of dollars which is not what I want. It's come to the point where I'm almost hesitant to call them even though I probably should.

I notice with these reviews the service was so much better prior to 2019 and afterwards, Most of the reviews have been very poor. I hope they see this and look as a way to improve how they treat customers just because your clientele have more money and they can do with doesn't mean you should treat the ones that want to save a little money like there's nothing.

Service
Value
Quality
Thumbnail of user carmeng242
Carmen G. – Abt Rep

Neil- Sorry to hear you feel this way. You are correct in stating your Elan system is out of date. Our team was simply suggesting ways to update it for you. Our staff are experts in control systems and our pricing is competitive. It appears as if your last purchase from us was back in 2020 so we aren't sure why you would post this almost 3 years later.

As far as reviews of our company, you may want to take another look at the big review sites like Google, Yelp, and the BBB where we retain thousands of 5-star reviews. The site you posted on has a very small sample with only 31 reviews (as of 8/2023).

One of our managers will reach out to you today to try and address your concerns.

Thumbnail of user goheadongibbs
1 review
0 helpful votes
December 4th, 2023

You get personal service rapidly, they are extremely knowledgeable about their products, high quality at an affordable price, price dropped as I was checking out and was automatically applied. HOW IS THAT FOR SERVICE. I AM A SHOPPER AND NEVER BEEN SO HAPPY TO SPEND MY MONEY *******@try them
you'll be raving about your experience as I do. I purchased too many things for photos: fridge, stove, wash, dryer, microwave, 2 tvs and a mount, and a dish washer and had my salesmans attention through the entire process, even took me to cashier to make my payment. I AM NOW A LIFETIME SHOPPER AT ABT!

Tip for consumers:
I think their service speaks volumes for the intense training and screening to produce a staff of such quality.

Products used:
Washer. Dryer. microwave, fridge, 2 tvs, TV mount, dishwasher, and stove

Service
Value
Shipping
Returns
Quality
Thumbnail of user non940
2 reviews
1 helpful vote
November 11th, 2022

Updated review - I've changed my review to 5 stars. I can't remember any seller on the Internet ever reaching out directly to correct a mistake and make it right. Abt's staff did exactly that, and immediately shipped out the item in question. I'm leaving the original review, but I will buy from Abt again and suggest you do as well. Their customer service is something only a local store would provide, definitely went above and beyond what I expected.

> OLD review - Listed a product for sale. Website said it was in stock. I confirmed via their live chat they had them in stock. Ordered product immediately. Order was placed in backordered status. Now they said they don't have it, never did have it. What a waste of time.

Tip for consumers:
Great customer service, definitely recommend

Products used:
Automotive electronics

Service
Value
Shipping
Returns
Quality
Thumbnail of user carmeng242
Carmen G. – Abt Rep

We apologize for the problems and inconvenience the customer experienced regarding their order. Unfortunately, the sales rep provided incorrect information. We are normally more efficient with our services and it is never our intention to aggravate our customers in any way. We're reaching out to the customer to rectify this matter.

Thumbnail of user joem2061
1 review
5 helpful votes
August 2nd, 2021

I have attempted to order a dishwasher from Abt online, and it is impossible to get a response to a question before I finalize the order. Emails, chats, etc are ignored or I'm given a robotic response. If this is how they provide service to a potential customer, I can only imagine the service after purchasing the product.

Tip for consumers:
Read my review. It should say it all.

Products used:
None

Service

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From the business

Abt, a store for consumer electronics and appliances. Shop refrigerators, tv stands, dishwashers, speakers and more with available free shipping.

Company Representative

Thumbnail of user carmeng242
Carmen G.
Typically responds within 9 hours

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