• 1-800Wheelchair.com

1-800Wheelchair.com

Overview

1-800Wheelchair.com has a rating of 3.52 stars from 318 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with 1-800Wheelchair.com most frequently mention customer service, next day, and business days. 1-800Wheelchair.com ranks 1st among Wheelchairs sites.

  • Service
    35
  • Value
    35
  • Shipping
    36
  • Quality
    33

This company does not typically respond to reviews

Positive reviews (last 12 months): 33.3%
Positive
1
Neutral
0
Negative
2
9
See all photos

What reviewers want you to know

Positive highlights

  • They are shining examples of excellent customer service!

Critical highlights

No critical highlights yet

How would you rate 1-800Wheelchair.com?
Top Positive Review

“Good customer service”

Donna S.
10/7/23

Very nice scooter; just not what my disabled husband needed. This company was prompt and courteous each time we contacted them and made the return process Very easy.

Top Critical Review

“Substandard”

Arnie F.
9/13/23

This company sells substandard items. I have found that out two times. The customer service is substandard as well. Got a wheelchair for my wife. Within 3 months the so called leather armrests started to tare and the insides were coming out. It took weeks for replacements. I will never use this company again.

Reviews (318)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (100)
Thumbnail of user allisonr241
3 reviews
5 helpful votes
May 31st, 2022
Verified purchase

I bought a wheelchair Friday afternoon using Splitpay by Bread. The pop-up window for SplitPay timed out before I could be redirected back to the site, yet my money was still accepted, ($137.00). I received an email from Bread saying that my payment has been accepted and that my order was being processed by 1-800-Wheelchair, but no email from them themselves, and I was stuck at the checkout window because the website thought that I still haven't paid because the window timed out. Glitches happen- it's no problem. I called 1-800-Wheelchair customer service and they directed me to Bread to resolve this. Bread took my info and said that they would reach out to 1-800-Wheelchair with proof of payment so that I can get my order processed.

It's Tuesday now and I still have heard nothing, and neither has Bread after they reached out a second time today. I have called 1-800-Wheelchair three times and they keep insisting that Bread is the problem and refuse to let me speak to a manager. The representatives are very kind, but they simply don't have the resources necessary to resolve this issue, nor do they seem to understand the problems despite me explaining it different ways several times over. They keep asking me to give the confirmation number or tell me that I need to check out online! I CAN'T checkout online therefore I CAN'T give the confirmation number, that's why I'm calling!

You can't withdraw nearly $150 from someone's account and then ghost them when they reach out for their product. This is so ridiculous.

Update: I have finally gotten an order placed manually on their side, but I still cannot speak to a manager about the issues I've been having. It's ridiculous that I had to jump through these hoops all weekend to get a wheelchair. This isn't buying a toy or a piece of furniture, this is something that is essential to my life that we have saved up for. I refuse to air my grievances with a customer service rep as they have zero control over the situation, but a manager does have control and I should be able to speak with them directly about these issues, but they keep hiding behind their employees that can't do anything but apologize.

Update: it's been 2 1/2 days and they haven't shipped my product due to "payment issues." But every question I ask is just met with "you'll receive tracking when available" and she won't elaborate further. I don't understand why a f****** wheelchair is so hard to pay for and ship out. It's been six days since my order was first placed. It's a wheelchair. Not a shirt, not a piece of furniture- it's something that people need and they're treating it like a petty item.

Update: One whole week from ordering and they still have not shipped it out. They said it will ship out today and I'll get the tracking number, but it's now after business hours and I still haven't received the tracking so I'm not sure how they plan to pull that off. I would love to cancel the order but I need this chair and it's $200 anywhere else. But honestly it's becoming worth $200 just to never even hear this company name again.

Tip for consumers:
As long as you don't have any issues they seem great. But as soon as things don't go according to procedure you're completely screwed.

Products used:
None. Can't get product.

Thumbnail of user sylviaj143
1 review
3 helpful votes
June 17th, 2021

After they sent the wrong part three times for my 2-year-old wheelchair... I finally broke down and bought a new one from them at a discount of course... This whole scenario took over three and a half months whilst I paid over $1,500 for a rental wheelchair... Then the wheelchair I had bought apparently they had changed the design to a static footrest that you cannot move out of the way to be able to get in or out of the wheelchair therefore making it absolutely useless! 5 months now still fighting still in a rental wheelchair and I'm out over $2,000! Stay far away from this company! First pick is the stupid one they sent me, when you pull the bar footrest up it's higher than the seat that you're sitting in so you can't get out. The second pick is the actual picture on their website of what I was supposed to get!

Tip for consumers:
That they have the right to make any alterations to any wheelchair therefore what you're actually buying online is not what you might end up getting!!!

Products used:
None all garbage

Service
Value
Shipping
Returns
Quality
Thumbnail of user henryc550
1 review
0 helpful votes
October 8th, 2020

Got a wheelchair from them. They delivered promptly but my issue is they charged me for an extra item that was part of the wheelchair package. Plus the anti-tippers did not match the wheelchair. The package was sealed so I know they did not put the anti-tippers in separately. Plus the anti-tippers were in a separate box that included the footrests and that was sealed too. They are a little shady.

Thumbnail of user darreno10
Joseph P. – 1-800Wheelchair.com Rep

Henry, thank you for keeping us on point.
We in no way intended to charge you for anything that you are not supposed to be charged for. If you feel that we did, please call our CSR Director Jen at 1-800-320-7140 ext 9204 and we will make it right.

Thumbnail of user shaunaa27
1 review
2 helpful votes
January 6th, 2022
Verified purchase

Make sure you TRY to get what you pay for. However, trying isn't always effective. I purchased this chair with gray upholstery, plus extra upholstery, the upgraded battery, the waterproof gel cushion, foot hooks, anti-tippers, and the push bar. What I still HAVEN'T received is the gray upholstery, the upgraded battery, and the waterproof gel cushion. And not for lack of trying! I emailed and talked to representatives, only to be told "I sent your information to the warehouse" and NEVER have I received all that I paid for. BUYER BEWARE. My disabled husband is the one who is suffering for this. I have never been so disappointed in a company and I paid way too much to not receive the full order.

Tip for consumers:
Make sure you get what you pay for. I didn't and my disabled husband is the one who is suffering for it.

Products used:
Wheelchair

Service
Value
Shipping
Returns
Quality
Thumbnail of user vr.vann
1 review
1 helpful vote
September 1st, 2023

Beware, do not order anything from this company. I tried to insure I was ordering the correct part (X-Hinge Assembly for a Breezy wheel chair) by calling the company because the description is not clear when there are multiple versions of the same part. No clarification notes were to be found. The people answering were clueless and appeared to be operating out of their house with babies crying and dogs barking. I provided them with the best information I could find and was told they would get back to me. They never did get back to me. Since I needed the part right away I went ahead and ordered the closest match to the parts list which consisted of a dimension that was apparently referring to the seat width. Again no clarification of what the dimensions were, and customer service didn't have a clue. Also, it was not clear that one order was for the entire wheel chair, not one cross Hinge assembly piece. So I ordered two thinking the part number was for one piece. When I received the order, I got twice as much as needed, and the parts were too short, and flimsy looking. I tried to return the parts to reorder a larger part, but they said there were no returns for parts. I looked all over their website at the point of placing the order and could not find the no return policy. DO NOT DO BUSINESS WITH THIS COMPANY! SALES PEOPLE ARE UNINFORMED, RETURN POLICY IS TERRIBLE, THEY DO NOT WANT TO WORK WITH CUSTOMERS.

Tip for consumers:
see write up

Products used:
none

Service
Value
Shipping
Returns
Quality
Thumbnail of user sharao
1 review
1 helpful vote
May 28th, 2022
Verified purchase

DO NOT BUY - Model H lasted less than 2 years and ARRIVED malfunctioning.
It cannot be used outdoors *at all* (It violates warranty, despite the advertisement) it cannot go over bumps higher than 1/4", cannot take hills. This is for FLAT SURFACE/INDOOR ONLY

Their technical support is nuts to deal with, they DO NOT HELP, they will call at times you SPECIFY not to and are conveniently unavalable.

It's unpowered, and now mostly a cat bed once I go to a company that produces quality, lasting products through my local medical services.

This dropshipping company *preys* on the disabled. If you have a loved one, love them enough to not burn your cash!

Tip for consumers:
Do your homework, consult with your local pharmacy, or medical staff. They know the people who have been in the business and are *accountable* for their products.

Products used:
Model H Hybrid Wheelchair

Service
Value
Shipping
Returns
Quality
Thumbnail of user darreno10
Joseph P. – 1-800Wheelchair.com Rep

Shara, er are sad to hear you are not happy with your purchase. Please call us at 1-800-320-714 ext 9202 and we will do our best to make it right

Thumbnail of user kathyp822
1 review
1 helpful vote
June 7th, 2021
Verified purchase

Purchased a wheelchair for my husband following back surgery. By the time it was shipped we realized he would not need it. When it arrived, I opened the box to make sure what I ordered was in the box, then called to get a return authorization. I sent it back promptly using their instructions. UPS tracking shows it was returned 3 weeks ago. I have called twice about seeing the credit on my payment method. Both times their response has been, "it is being inspected" and you should see a credit withina couple days. No credit has been issued. I already have to pay a 15% re-stocking fee and the purchase price was over $500. Poor customer service. L

Thumbnail of user darreno10
Joseph P. – 1-800Wheelchair.com Rep

Kathey, I am sorry you are having trouble with your return. Please call Jen, our Director of Customer Service at 1-800-320-7140 ext 9204 we will do what we can to get this sorted out

Thumbnail of user arnief33
1 review
1 helpful vote
September 13th, 2023

This company sells substandard items. I have found that out two times. The customer service is substandard as well. Got a wheelchair for my wife. Within 3 months the so called leather armrests started to tare and the insides were coming out. It took weeks for replacements. I will never use this company again.

Service
Value
Shipping
Returns
Quality
Thumbnail of user dshropshire220
1 review
0 helpful votes
October 7th, 2023

Very nice scooter; just not what my disabled husband needed. This company was prompt and courteous each time we contacted them and made the return process
Very easy.

Service
Value
Shipping
Returns
Quality
Thumbnail of user darreno10
Joseph P. – 1-800Wheelchair.com Rep

Thank you Donna for taking the time to share your experience. - contact us anytime if you need any further assistance

Thumbnail of user joanp708
1 review
1 helpful vote
January 8th, 2023

I am an 82-year-young stroke survivor, paralyzed on my left side. I ordered the 1800wheelchair FEATHERWEIGHT. The wheelchair I received had faulty brakes, so tight I could not use them even with my strong right hand. I received no instruction manual. When I called their customer support they suggested loosening screws, which did nothing. I said the brakes were faulty, they stated they can be very tight on these chairs. The tight brake information is not on their website. The person answering the phone was very brisk and dismissive as their day on the east coast was ending. I cannot use a wheelchair without brakes I can use. The return information stated I was responsible for the shipping fee. The FedEX shipping cost me $166.92. Joan

Thumbnail of user penelopew60
1 review
0 helpful votes
February 15th, 2023

I had read some fairly poor reports about 1800wheelchair customer response. Thus I was more than a little apprehensive.
We bought the Featherweight Mobility Chair. The left motor gave out. I contacted the company but they were back ordered on parts. When the part came in we were sent the motor free of charge. Opps wrong motor. No problem. We were allowed to keep the right motor and were sent the left one Priority Mail to Alaska. No matter what power mobility chair you buy - they are all made in China and we are at their mercy for parts delivery. We couldn't blame the company for that. The company was as responsive as possible under those circumstances. We worked with Jerry in repairs and he was most responsive at every turn. I just thought this company needed to be recognized for our excellent service. Often people fill out these reviews only if they are unsatisfied. We were most satisfied. My only wish is that there were specified repair places about to service these chairs.

Products used:
Featherweight Mobility Chair

Service
Value
Shipping
Quality
Thumbnail of user teannn
1 review
2 helpful votes
September 6th, 2021
Verified purchase

I am still waiting for a featherweight wheelchair ordered over 3 weeks ago. After repeated requests, I have not gotten a confirmed ship date or a notice it will be delayed. If you order a wheel chair you need it. This is not like a pair of pants that you can get by if the shipment is delayed.

Thumbnail of user darreno10
Joseph P. – 1-800Wheelchair.com Rep

Teann, We totally understand your frustration, We are seeing a backlog at all the ports that is unprecedented. We have a few containers of Featherweight powerchairs sitting at the New Jersey and Long Beach ports waiting to unload for over four weeks now! The ETA keeps on being pushed off. We are confident we will be able to ship in the next 14 days. Call Jen at 1-800-320-7140 for a more detailed timeline. We feel your pain but please be patient. It will be worth the wait!

Thumbnail of user bills591
14 reviews
20 helpful votes
September 28th, 2022

I almost bought an e-scooter from this outfit and they almost scammed me off my credit card. Luckily my World Elite Mastercard company spotted duplicate charges repeated right up to my credit limit! The credit card fraud team stopped all the fraudulent charges, even the charge I thought was legitimate. If I would have used a debit card for this transaction I would be alone in my struggle with the fraudsters. The experts say to never use a debit card except for ATM use, preferably at a bank ATM because you don't get 0 liability or a fraud team when using a debit card.
After being informed of all the malarkey they tried to pull on my credit card, I tried talking to 1800 wheelchairs customer service. I could barely understand her and I doubt they understand much English. They sub out their customer service to India to workers who read from a script and you get nowhere with them if you have a complaint, all they are programmed to do is collect money. This speaks for itself. After reading all the negative reviews for this company Im glad my relationship with 1800 wheelchairs was terminated by a credit card that consistently goes to bat for their customers.

Thumbnail of user ashleyf628
1 review
1 helpful vote
August 5th, 2022
Verified purchase

I bought the featherweight scooter in May... It's August and I still can't use it. My first battery that they sent wouldn't hold a charge, so they sent me a replacement after 6 weeks because they didn't have one on hand... It's here finally with no charger and there's not an option to buy one on their site yet... The extra battery that I bought is still not here. The scooter itself is wonderful (what little I got to use it) and the customer service kept me updated through the process, but those two things are the only reason they're even getting two stars! You'll like the scooter, but DO NOT buy it from this company! If you have any problems with it, just be prepared to wait for weeks, months even... Very dissatisfied! Buyer Beware!

Products used:
Scooter

Service
Value
Shipping
Returns
Quality
Thumbnail of user eleanord71
1 review
1 helpful vote
March 14th, 2022

With the help of staff I purchased a 845.00 lightweight wheelchair. Ait was too small and the return charge is 84.50 plus shipping. The chair was never used and I was not told about this policy. I am out over! 00.00 to try a chair that the company recommended.

Service
Value
Shipping
Returns
Quality
Thumbnail of user darreno10
Joseph P. – 1-800Wheelchair.com Rep

Elenore, We appreciate you coming to us for your wheelchair needs, I reviewed your story with your salesperson and she recommended the 20" wide wheelchair but you insisted on the 18" wide wheelchair, she also shared with you our return policy that helps pays for "Free Shipping" to you and the restocking fee our supplier charges us. of course, the return shipping is on you as well, We understand that a resticking fee can sting, but we need to respect the cost all parties involved, We hope we can help you exchange the chair for one that fits your needs

Thumbnail of user sandrah1619
1 review
1 helpful vote
September 23rd, 2021

We ordered a Featherlight Wheelchair on 8/16/21. I was told at ordering it would be shipped the following week. When I hadn't received notification of shipping a couple days after it should have shipped, I called. "Your wheelchair is not in our warehouse. We don't know when to expect them." I waited almost 3 weeks and called again. "The wheelchair is in the warehouse. It just needs to be inspected and should ship out no later than Friday." Called the following Wed. "Your wheelchair is not in our warehouse." REALLY!?!? I know the shipping is messed up right now, but tell me the TRUTH! You either have a training issue, an inventory mismanagement issue, or something. NOT happy!

Tip for consumers:
Be prepared to wait

Service
Shipping
Thumbnail of user laurah2128
1 review
0 helpful votes
December 6th, 2021

I WAS WORRIED ABOUT BUYING SUCH A LIGHTWEIGHT CHAIR BUT I AMSO GLAD I DID. I AM A HEAVY PERSON AND NEEDED A 22 INCH WIDE CHAIR. THIS ONE WORKS FOR ME. I WISH THE SEAT WAS DEEPER BUT IT WORKS. LIGHT ENOUGH FOR FAMILY OR FRIENDS TO PUT IN TRUNK BY THEMSELVES. FAST SHIPPING WAS PROMISED AND THEY CAME THROUGH.

Tip for consumers:
Everything i needed to know was presented to me.

Products used:
LIGHT WEIGHT 22 IN WIDE WHEELCHAIR. $699 PLUS $50 off

Service
Value
Shipping
Quality
Thumbnail of user danielt950
1 review
2 helpful votes
July 12th, 2021

Two parts ordered and neither were correct on arrival. I'm very disappointed in this company, as I've had to wait weeks to get the incorrect parts.

Thumbnail of user novsk
1 review
0 helpful votes
February 3rd, 2023
Verified purchase

I had difficulty with mounting the wheelchair we ordered. It only took a phone call and couldn't ask for better or faster service.

Tip for consumers:
Reach out!

Products used:
Electric Featjerweight scooter

Service
Value
Shipping
Returns
Quality
Thumbnail of user timc671
1 review
5 helpful votes
March 26th, 2020

I placed an online order for model H hybrid I received chair in beat up pkg, could have been a previous return judging by the packaging. I paid better than $200 for upgrade from 6Ah battery to 10Ah. I received 6Ah battery only. I called the company today, they blamed health crisis for 10Ah backlog. They stated when they received more 10Ah batteries in April they will send me one. I don't trust they will do that, otherwise I would have been notified at time of shipment.

Thumbnail of user georgiah171
1 review
1 helpful vote
October 7th, 2022

Don't try to get a return on your money. They have had my returned chair for a month, NO a money returned.

Tip for consumers:
The product was good, just no customer service

Service
Value
Shipping
Returns
Quality
Thumbnail of user jeanner203
1 review
0 helpful votes
February 14th, 2022

I loved dealing with this company. The product I ordered to fix my rollator was top quality and exactly what I needed. I ordered more than I needed and was able to return the extra pieces with no problem. Their customer service was exemplary and I would deal with this company again and also recommend it to anyone that needs some parts for their assistive devices.

Products used:
Rollator back support bar supports

Service
Value
Shipping
Returns
Quality
Thumbnail of user so67
S O.
1 review
1 helpful vote
December 27th, 2018

I ordered a Featherweight 13.5 lbs. Wheelchair recently. I works well, it's lite weight and easy to handle. Unfortunately, medical insurance reimbursement was never discussed during my purchase process. After some research I found out that my insurance carrier will reimburse me if I submit the appropriate information about the vendor. Rio G. provided me with the requested information and I am now about to order the chair. Rio was a big help in providing this info. She was also very pleasant and professional.....

Thumbnail of user jeanettef53
1 review
0 helpful votes
June 5th, 2020

My husband uses Invacare 9000 XT customized for his tall frame. But he isn't gentle on it, so we've had to replace the armpads because the covering cracked. I'm committed to keeping it in "like new" condition so this time I needed to replace two "plug buttons" at the end of the arm rest frame. Again, customer service was quick to answer my questions and get my order placed. Thanks much for your kind help.

Thumbnail of user stephens2453
1 review
1 helpful vote
November 13th, 2022

It has been 1 year waiting for replacement part all i keep hearing is part on backorder very frustrated

Products used:
folding scooter

Service
Value
Shipping
Quality

Sitejabber for Business

Gain trust and grow your business with customer reviews.

From the business

Wheelchair Store Sale | Free shipping on all wheelchairs. Wheelchairs from $99. Electric Wheelchairs from $999. Mobility Scooters from $699. We'll match our competition's prices.

Company Representative

Thumbnail of user darreno10
Joseph P.
Typically does not respond to reviews

How do I know I can trust these reviews about 1-800Wheelchair.com?

  • Sitejabber’s sole mission is to increase online transparency for buyers and businesses
  • Sitejabber has helped over 200M buyers make better purchasing decisions online
  • Suspicious reviews are flagged by our algorithms, moderators, and community members
Have a question about 1-800Wheelchair.com?