Developed in part with a grant from
the National Science Foundation
Customer choice award

Best Online Shoe Stores

How awards are chosen

Award winners are chosen using a ranking algorithm that assesses each business on the number, quality and recency of customer reviews, and takes into account the business’s overall star ratings, page visits, customer response rates and timeliness, and number of comments and questions submitted by the Sitejabber community in the past year.

The annual Sitejabber Customer Choice Awards were created to honor outstanding businesses that provide exceptional products or services to their customers. Each year, over 70,000 businesses with reviews from over 100 million consumers are considered, and Customer Choice Awards are earned by less than 1% of them.

1

Zappos

“I have ordered shoes in the late afternoon and gotten...”

I have ordered shoes in the late afternoon and gotten my shoes early the next day. i love their service and selection, and you can't beat free shipping both ways! it's the only way i buy shoes!
Read more

2

Nordstrom

“Nordstrom puts customer service first”

What is more perfect that getting free s&h on every thing you want mail ordered, no matter if it is $1 or $1,000,000. no other business i have come across offers this amazing customer service. nordstrom carries high quality clothing,...
Read more

3

Kohl's

“Great customer service”

I love shopping here. if i order something that doesn't work for me i can just take it back to the store instead of having to pay postage to send it back via mail. kohls customer service is one of the best.
Read more

4

Bloomingdale's

“Not a bad place to shop”

Bloomingdale's is pretty good, website looks great and is easy to navigate and find what you're looking for, the prices are usually good and there are plenty of discounts and special offers to find something suitable for your needs.
Read more

5

6pm

“I love this website”

I love this website. i can find pretty good deals on my favorite brands like roxy, rip curl, billabong, nike, body glove, fox, volcom, rvca, and o'neill. yes it's legit, the wow! prices are real, the only thing is is that sizing and...
Read more

6

Barneys

“The customer service reps treat you very respectfully”

The customer service reps treat you very respectfully. the products get to you in a timely fashion. the sizes were bit confusing to be honest because i bought a pair of male prada sneakers as a gift and i to exchange to size i purchased....
Read more

7

Dillard's

“One visit and now i'm a lifetime customer.”

So i was looking for a suit and a couple sports coats. a friend recommended dillards so i visited the location at the hamilton place mall in chattanooga, tn. in the past, i had always had terrible experiences at other department stores...
Read more

8

L.L.Bean

“Always a good experience”

Never have had a failure from ll bean. if it's not right, they make it right. i've never dealt with a better company. quality products and they stand behind them 100%.
Read more

9

Kate Spade

“I wrote a review for jackspade.com recently so i thought...”

I wrote a review for jackspade.com recently so i thought i should write one for katespade.com as well. after all, i actually did buy a buy from that site. i'm a sucker for simplicity, and after a long, drawn-out hunt for the perfect...
Read more

10

Gilt

“I have been shopping at gilt.com since i was in law...”

I have been shopping at gilt.com since i was in law school! and it just gets better and better. they actually listen to their customers and try to fix things that are wrong. they ship ur items quickly and efficiently (and for only $5)...
Read more