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Customer choice award

Best Sites to Buy Plane Tickets

How awards are chosen
Award winners are chosen using a ranking algorithm that assesses each business on the number, quality and recency of customer reviews, and takes into account the business's overall star ratings, page visits, customer response rates and timeliness, and number of comments and questions submitted by the Sitejabber community in the past year.

The annual Sitejabber Customer Choice Awards were created to honor outstanding businesses that provide exceptional products or services to their customers. Each year, over 70,000 businesses with reviews from over 100 million consumers are considered, and Customer Choice Awards are earned by less than 1% of them.

1

Agoda

“Agoda works real good (:”

Agoda was recommended to me by a friend many years ago. I was and continued to be impressed by the ease of use for their site along with the great choice of top hotels always at a very...

“Great service and flight pricng!”

Always get the cheapest flight by traveling on Tuesday and Thursday. Set up a trip then leave Thursday, and fly back Tuesday. Schedule no more than 6 mos in advance to get the cheapest...

“Southwest takes care of their employees”

I have heard a lot about Southwest in the news lately and I wanted to share my thoughts. I have many friends that work for them here and they all rave about Southwest as an employer. I...
4

Kayak

“I liked it!”

I have used this website to find hotel deal quite a few times and have never had a problem. It compares many companies that don't always show up on other sites and I found some good...
5

Delta

“Delta cares”

I find Delta is so much easier to deal with than other major US carriers. Connections are easier (their Atlanta hub is about as pleasant as an airport can be) and I can always find decent...

“I make all my flight reservations for american on aa.com...”

I make all my flight reservations for American on aa.com and it is the best of the airlines websites. It also has the best service for flight notification texting you when there are...

“One of the best airlines to fly”

I've never had a problem with United Airlines. I did prefer Continental before the merge with United. I like being able to pick my seat, I enjoy the in-flight entertainment, and the...
8

Orbitz

“Bonus points”

The Orbitz treats its frequent flyers with special consideration. Their bonus points at time gives you a full ticket too. That's why I prefer traveling with Orbitz.

“Top notch for short hops on east coast”

JetBlue provides first-rate service, particularly for travelers like me with disabilities, on my frequent flights in and out of Boston. It stands in sharp contrast to other US airlines,...
10

HotWire

“My go-to for hotels or cars”

I use Hotwire's Hot Deals to shop the cheapest rental car, as it usually doesn't matter who you use as long as it's one of the majors. In cities that I'm familiar with, I'll use the hot...