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Customer choice award

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How awards are chosen
Award winners are chosen using a ranking algorithm that assesses each business on the number, quality and recency of customer reviews, and takes into account the business's overall star ratings, page visits, customer response rates and timeliness, and number of comments and questions submitted by the Sitejabber community in the past year.

The annual Sitejabber Customer Choice Awards were created to honor outstanding businesses that provide exceptional products or services to their customers. Each year, over 70,000 businesses with reviews from over 100 million consumers are considered, and Customer Choice Awards are earned by less than 1% of them.



“Fast booking”

AGODA is always a fast and efficient way to book my hotels, and since I have been booking through AGODA for 2 years now I know the ratings and reviews are spot on. Thanks AGODA

“Pretty darn good”

Lots of info. Booked with them and my experience was positive. It turned out that we had to cancel our trip and we were happy that they gave me a quick refund! All good. Only thing is I...

“Superior cust svc, no nickel and diming”

Southwest, in their advertisements as well as the way they communicate to Employees, is very revealing in their sincerity and seriousness in delivering world class customer service. I...


“I always use kayak to book my airline tickets”

I always use kayak to book my airline tickets. Although not all airline companies appear in the search, i usually find the best deals on their website. Very good job


“You can feel safe shipping your pet with delta”

Safety is my primary concern when shipping pets to their new homes. Shipping through I use Delta's live animal shipping service. There staff is very helpful and...

“Best us airline by far!”

I am a million miler on American, and I can't say enough about their customer service. They are so far ahead of Delta and United (both of which I despise!) that there is no contest when...

“One of the best airlines to fly”

I've never had a problem with United Airlines. I did prefer Continental before the merge with United. I like being able to pick my seat, I enjoy the in-flight entertainment, and the...


“Bonus points”

The Orbitz treats its frequent flyers with special consideration. Their bonus points at time gives you a full ticket too. That's why I prefer traveling with Orbitz.

“I love jetblue!!”

I travel through JetBlue almost everywhere I go, it is the best airline to go through. I have also tried their getaway packages, great options available! I do wish they had more...


“I have used hotwire 7 or 8 times for hotel rooms in...”

I have used Hotwire 7 or 8 times for hotel rooms in 5 different states. I planned many of the stops for our honeymoon through Hotwire. I have never experienced any sort of problem with...