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Customer choice award

Best Sites to Buy Plane Tickets

How awards are chosen

Award winners are chosen using a ranking algorithm that assesses each business on the number, quality and recency of customer reviews, and takes into account the business’s overall star ratings, page visits, customer response rates and timeliness, and number of comments and questions submitted by the Sitejabber community in the past year.

The annual Sitejabber Customer Choice Awards were created to honor outstanding businesses that provide exceptional products or services to their customers. Each year, over 70,000 businesses with reviews from over 100 million consumers are considered, and Customer Choice Awards are earned by less than 1% of them.

1

Agoda

“Great site !”

I tried using the same search options for a particular hotel using trip advisor which showed me competitive prices for at least 3 providers . the 2 other providers had no available rooms for us but this site had . great site reason #1 !...
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2

Expedia

“Excellent customer service”

I booked three rooms in the hotel "dream bangkok" through expedia. however, the circumstances changed (two of my family members are not able to join us for the trip) and i had to cancel one room. i went to the expedia website and found...
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3

Southwest Airlines

“What i want in an airline”

I find southwest's practices to be straightforward with no unpleasant surprises. when you are shopping airfares, you know the fare posted includes 2 checked bags. other airlines, you have to find out how much they are going to tack on...
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4

Kayak

“Great travel site”

Great travel site - kayak's one of my favorite travel sites. it's very useful for searching for flights, hotels, cars, cruises, deals, and so forth... with flights, for example, it searches all of the airline sites themselves as well...
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5

Delta

“Delta cares”

I find delta is so much easier to deal with than other major us carriers. connections are easier (their atlanta hub is about as pleasant as an airport can be) and i can always find decent prices. i usually do a little price shopping, but...
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6

American Airlines

“Easy to use their website for bookings!”

I fly with with aa whenever i'm in the us. they have a very easy to use website, and an accompanying app which has made it extremely easy to make bookings and follow up on the same. i endorse this company
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7

United Airlines

“Good online customer service”

I had an issues with the flight i had booked after being advised to do so by a united employee.my problem was solved quickly after only a couple of emails and a day of waiting, great service!
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8

Orbitz

“This is the best darn air fare page ever!”

This is the best darn air fare page ever! it allows you to search for airfare with flexibility around your dates. been using this page for years now and it still comes back cheeper than all the other sites. in case the review only...
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9

JetBlue

“Peace of mind”

I travel often in this airline and services before boarding and ending of the trip it is always a pleasure. attendance staff care all the time of your necessities and if you want more snacks or drinks they are more happy to give you more.
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10

HotWire

“Quick, hassle free refund with kind assistance”

We had booked a hotel through hotwire, but the hotel was not clean; therefore, we decided not to stay there. we called hotwire to complain about the cleanliness of the room and requested a refund as we refused to stay there. the...
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