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Customer choice award

Best Sites to Buy Plane Tickets

How awards are chosen
Award winners are chosen using a ranking algorithm that assesses each business on the number, quality and recency of customer reviews, and takes into account the business's overall star ratings, page visits, customer response rates and timeliness, and number of comments and questions submitted by the Sitejabber community in the past year.

The annual Sitejabber Customer Choice Awards were created to honor outstanding businesses that provide exceptional products or services to their customers. Each year, over 70,000 businesses with reviews from over 100 million consumers are considered, and Customer Choice Awards are earned by less than 1% of them.



“Easy to use and completelypain free”

I had visited another site to make an accommodation booking for an upcoming trip although this didn't allow me to pay on arrival which is what I have a strong preference of doing for...

“Excellent customer service”

I booked three rooms in the hotel "Dream Bangkok" through Expedia. However, the circumstances changed (two of my family members are not able to join us for the trip) and I had to cancel...

“Southwest takes care of their employees”

I have heard a lot about Southwest in the news lately and I wanted to share my thoughts. I have many friends that work for them here and they all rave about Southwest as an employer. I...


“Love it”

I literally end up booking all my flight via Kayak. I've tried many: expedia, skyscanner, opodo, last minute and etc - but every time prices on Kayak are better and they have some great...


“Have never had problems with delta (unlike others)”

I've flown with Delta since before they merged with Northwest, and with Northwest consistently prior to that. I've never had a problem on Delta. Gate and inflight crews are always...

“Best us airline by far!”

I am a million miler on American, and I can't say enough about their customer service. They are so far ahead of Delta and United (both of which I despise!) that there is no contest when...

“Number one”

There's not much to say: My favorite Airline ever since! Never had any problems and you know what: I will never use a different Airline. United all the way!


“Very cheap prices love it”

I usually purchase my airplane tickets and hotel booking through Orbitz and I find it very cheap I love it. I tried through other websites and I find this one even cheaper. Haven't had a...

“Best us domestic airline”

Best US Domestic Airline - It's cheap, the planes are new, the crew is friendly, there's a decent amount of legroom, and they have 37 channels of cable TV. What more could you ask for? I...


“Owned by expedia and have cheaper prices”

owned by expedia and have cheaper prices - If you are looking on expedia and find a hotel, but you want it cheaper, then just check out this site. You can pretty much figure out what...