Developed in part with a grant from
the National Science Foundation
Customer choice award

Best Sites to Book Hotels

How awards are chosen
Award winners are chosen using a ranking algorithm that assesses each business on the number, quality and recency of customer reviews, and takes into account the business's overall star ratings, page visits, customer response rates and timeliness, and number of comments and questions submitted by the Sitejabber community in the past year.

The annual Sitejabber Customer Choice Awards were created to honor outstanding businesses that provide exceptional products or services to their customers. Each year, over 70,000 businesses with reviews from over 100 million consumers are considered, and Customer Choice Awards are earned by less than 1% of them.

“Read it properly”

Ignore the very best and the very worst. As long as the bulk of the reviewers put a hotel in the top two categories, and there are a lot of reviews, you won't go far wrong.
2

Agoda

“Agoda is the best and i had use them for many years and will continue to use agoda”

I had been using Agoda for many years now to book my hotels around the world. Agoda is the best, Their price are always cheaper and with even better with reward points and no hidden...

“Great stay!”

I had the pleasure of staying in a room at extended stay detroit-canton and it was wonderful. The room was fabulously clean, a King size bed that I could get lost in, and a fully...
4

Kayak

“I work as a concierge and marketer at hotel maison...”

I work as a concierge and marketer at Hotel Maison De Ville. This review is from a business perspective- They are the best, if not one of the best to deal with. I have had nothing but...

“( deserae g ) hostess/server at westin villas palm deser,t pool area”

My family took a well deserved vacation at Westin resort and villas bout a week ago. We have visited there many times and are owners. Our vacation at Westin Palm desert was a little more...
6

Orbitz

“This is the best darn air fare page ever!”

This is the best darn air fare page ever! It allows you to search for airfare with flexibility around your dates. Been using this page for years now and it still comes back cheeper than...
7

Hilton

“Just think they are the best for the states i have visited them in thus far.”

Good food and I love being able to be on the executive floor it just suites my style. : ) Service has always been exceptional and the food delicious. I have a hard time going out when the...

“Poor customer service”

I booked a room at theRenaissance Chicago O'hare Suite Hotel. I needed to cancel so I called the hotel 30 hours before check in. I was told I had to cancel on line, so I did. I received...

“Don't use hotwire”

I purchased a flight and hotel through Hotwire. The airline canceled my flight due to bad weather. No one was able to help get me on another flight after 3 hours on the phone with both...

“Hotel booking online”

AMOMA offered the best price by far for the hotel we were looking at. I appreciated the reminder email along with suggestions for things to do when on vacation in this area!