• OnlineDivorce

OnlineDivorce

Overview

OnlineDivorce has a rating of 3.03 stars from 477 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with OnlineDivorce most frequently mention good experience, easy process, and filing instructions. OnlineDivorce ranks 2nd among Divorce sites.

  • Service
    136
  • Value
    51
  • Shipping
    42
  • Returns
    41
  • Quality
    323

Proactively asks for customer feedback

This company does not typically respond to reviews

Positive reviews (last 12 months): 0%
Positive
0
Neutral
0
Negative
7

Instant Feedback

4,870 reviews

9
See all photos

What reviewers want you to know

Positive highlights

  • You get all the necessary divorce forms, ready to sign, within a couple of days.
  • My divorce papers are finally approved, and I'm looking forward to obtaining the final hearing date.

Critical highlights

  • Had trouble understanding some things, customer service some not enough knowledge of what I can do.
How would you rate OnlineDivorce?
Top Positive Review

“Great”

Fancle J.
1/23/21

The service met all my requirements, and I experienced no problems while using it. Really High recommended this company,,

Top Critical Review

“Disappointed”

Gamer G.
2/10/24

I applied Feb 8.Paid expedited fees same day service they missed deadline. Then two day later still not done. I checked website it says I never responded and I did within 2 hour more than enough time get stuff done. Even past longest deadline they missed goal. Customer service only open Monday to Friday. No one working on weekends. Missed deadline waiting on refund for extra fees they just said look into it.

Reviews (477)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (46) divorce forms (12) divorce papers (24)
Thumbnail of user yayshinies
1 review
0 helpful votes
February 10th, 2024

I applied Feb 8.Paid expedited fees same day service they missed deadline. Then two day later still not done. I checked website it says I never responded and I did within 2 hour more than enough time get stuff done. Even past longest deadline they missed goal. Customer service only open Monday to Friday. No one working on weekends. Missed deadline waiting on refund for extra fees they just said look into it.

Products used:
Expedited divorce

Thumbnail of user ameliaj35
1 review
2 helpful votes
May 20th, 2020

The online questionnaire was kind of long so it took me a little more time to complete than I expected, but I cannot blame OnlineDivorce. They need to gather detailed information to provide us with accurately completed divorce forms. I got my divorce paperwork kit just within two days, and the court approved my papers with no hassle. So it's well worth it!

Thumbnail of user andreyb32
Andrey B. – OnlineDivorce Rep

Thank you for such a great review! The Online Divorce team is happy that you are satisfied with our service. We’d love to continue making difficult life events much more comfortable and provide help for awesome customers like you.
Please do not hesitate to share both good or bad experiences with us.
Thanks again!

Thumbnail of user rondaa48
1 review
0 helpful votes
January 3rd, 2024

Would not refund my money after shipping me papers and I found out my spouse would not sign— no papers were filed in court yet and they just said "we are sorry" but we cannot give you your money back

Thumbnail of user ryand531
1 review
0 helpful votes
August 11th, 2021
Verified purchase
• Updated review

Easy and don't wanna deal with people. This seemed to be the easiest

Reason I chose this business:

Need to, Not seeing eye to eye

Quality
Thumbnail of user andreyb32
Andrey B. – OnlineDivorce Rep

Thank you for such a great review! The Online Divorce team is happy that you are satisfied with our service. We’d love to continue making difficult life events much more comfortable and provide help for awesome customers like you.
Please do not hesitate to share both good or bad experiences with us.
Thanks again!

Easy and don't wanna deal with people
July 28th, 2021
Verified site experience
• Previous review

Easy and don't wanna deal with people. This seemed to be the easiest

Reason I chose this business:

Need to, Not seeing eye to eye

Thumbnail of user garretj
1 review
2 helpful votes
July 15th, 2020

My wife and I decided all post-divorce terms in advance, so we could qualify for online divorce. We had some disagreements on the way, but eventually found compromises. It's cheaper this way. I told her that if she wanted to have money for a new life, we should try and work our issues out. Paying thousands of dollars to lawyers was just not an option.

Thumbnail of user andreyb32
Andrey B. – OnlineDivorce Rep

Thank you very much for taking the time to share your positive review. We appreciate it! The entire OnlineDivorce.com team has worked very hard to make our service accurate, reliable, and affordable. We are pleased our efforts resonated with you.
If there's anything else we can do for you, please let us know.
Kind regards, the OnlineDivorce team

Thumbnail of user danh803
1 review
0 helpful votes
May 25th, 2021
Verified purchase

Everytime i called could never get anyone on the phone

like i said earlier could never get anyone on the phone

Reason I chose this business:

Thought would be an easy way to get it all done

Service
Quality
Thumbnail of user karoline
1 review
0 helpful votes
September 1st, 2020

I already recommended this online service to my friends and colleagues, as I know that divorce is pretty common. It was very easy to handle and create the required pack of documents, and the price is very fair.

Thumbnail of user andreyb32
Andrey B. – OnlineDivorce Rep

Thank you for the kind words! It was a pleasure to help you to make your uncontested divorce process at least a little bit easier. The Online Divorce team appreciates you taking the time to share your review.
Divorce is difficult, so we hope you will never have to use our service again, but we would appreciate it if you could recommend our website to anyone who may need it.

Thumbnail of user craigh519
1 review
0 helpful votes
April 15th, 2021
Verified purchase
• Updated review

I am eagerly optimistic at the progress, recieved ppwk, now, on to the next step

Reason I chose this business:

Checked your bbb rating

Quality
Thumbnail of user andreyb32
Andrey B. – OnlineDivorce Rep

Thank you for such a great review! The Online Divorce team is happy that you are satisfied with our service. We’d love to continue making difficult life events much more comfortable and provide help for awesome customers like you.
Please do not hesitate to share both good or bad experiences with us.
Thanks again!

I am eagerly optimistic at the progress
April 6th, 2021
Verified site experience
• Previous review
Reason I chose this business:

Checked your bbb rating

Thumbnail of user derrickm138
1 review
0 helpful votes
May 19th, 2021
Verified purchase
• Updated review

Simple and easy process to follow and without any worry.

Quality
Thumbnail of user andreyb32
Andrey B. – OnlineDivorce Rep

Thank you very much for taking the time to share your positive review. We appreciate it! The entire OnlineDivorce.com team has worked very hard to make our service accurate, reliable, and affordable. We are pleased our efforts resonated with you.
If there's anything else we can do for you, please let us know.
Kind regards, the OnlineDivorce team

Simple and easy
May 5th, 2021
Verified site experience
• Previous review
Thumbnail of user violetas11
1 review
0 helpful votes
March 13th, 2022
Verified purchase

I got what I needed...

Reason I chose this business:

Convenience and didn't know what to do

Reason I chose this product:

Convenience

Service
Quality
Thumbnail of user davidd3790
1 review
0 helpful votes
April 15th, 2022

The process of filling out the forms on the web site was very good, and went smoothly, that's where the good part of my review ends, I received an email notifying me that all my forms were approved, and sent to shipping on the 23ed of last month, February, it is now march 16th and nothing, they FINALLY sent me a tracking number a few days ago, just to find out from the USPS the label was created on march 2nd, and as of a few moment ago, they hadn't received the packet from the online divorce people, I've called countless times trying to reach a supervisor, absolutely no luck there,, this has SCAM written all over it,, i will be happy to give a positive update, if that should happen, not looking like it tho,

Tip for consumers:
Don’t use this site , i think its a scam ,

Products used:
Online divorce.com

Service
Value
Shipping
Quality
Thumbnail of user lotikad
1 review
0 helpful votes
June 25th, 2020

During self-isolation, many things became more complicated. I couldn't just go to the Court Clerk's Office to get the divorce documents I needed, so I decided to use an online service. It turned out to be cheap and straightforward. Now I can't even imagine how I would have handled all the complicated paperwork on my own. Using OnlineDivorce. Com, you don't even have to worry about whether the documents are filled out correctly.

Thumbnail of user andreyb32
Andrey B. – OnlineDivorce Rep

Thank you for such a great review! The Online Divorce team is happy that you are satisfied with our service. We’d love to continue making difficult life events much more comfortable and provide help for awesome customers like you.
Please do not hesitate to share both good or bad experiences with us.
Thanks again!

Thumbnail of user susanb2580
2 reviews
0 helpful votes
November 3rd, 2020

Every step of the process was perfect - straightforward and clear. I had no problems getting in contact with the support team and getting answers to any questions. My divorce papers are finally approved, and I'm looking forward to obtaining the final hearing date.

Thumbnail of user andreyb32
Andrey B. – OnlineDivorce Rep

Thank you very much for taking the time to share your positive review. We appreciate it! The entire OnlineDivorce.com team has worked very hard to make our service accurate, reliable, and affordable. We are pleased our efforts resonated with you.
If there's anything else we can do for you, please let us know.
Kind regards, the OnlineDivorce team

Thumbnail of user alfreds183
1 review
0 helpful votes
July 1st, 2022

I tried out Online divorce, and it was the best decision I've made in weeks. My papers were ready in just two days. Impressive indeed - 11 out of 10!

Thumbnail of user andreyb32
Andrey B. – OnlineDivorce Rep

Thank you for such a great review! The Online Divorce team is happy that you are satisfied with our service. We’d love to continue making difficult life events much more comfortable and provide help for awesome customers like you.
Please do not hesitate to share both good or bad experiences with us.
Thanks again!

Thumbnail of user melissam1835
1 review
0 helpful votes
April 20th, 2021
Verified purchase

Took my money, gave me paperwork that I could not file with then refused to refund my money. Horrible customer service, nearly impossible to get assistance. Absolute Crooks. Now after paying them a total of $270 I have to start all over and get an attorney. Just what a single mom going through divorce needs. Do not do business with these crooks!

Impossible to get through via phone. Sent repeated emails with only occasional responses,many of which indicated my email hadn't even been read. Horrible customer service!

Service
Quality
Thumbnail of user lisah2485
1 review
2 helpful votes
November 1st, 2021
Verified purchase

Paid for this service, by a friend and have not seen ANYTHING = Customer Care Team at *******400. Has been called and messages left.
Have paid=Order ID: *******-- Price:$299.00 Products: "VIP"
And Order ID: *******-- Price:$139.00
And Order ID: *******-- Price:$49.00
That makes $487
We/she has not received anything at the house, has called the *******400 several times and left messages and still nothing. Is reporting on this site going to help? Left off last 2 numbers on each order purposely. AS I have told them in Email, using saving to help.

Reason I chose this business:

Mentally Abused by husband, I'm tire of it, he'll apologize and may be good for a few weeks, then it's back to same BS

Products used:
Haven't received ANYTHING from ONLINE Divorce, so not sure if this is a scam site or not.

Thumbnail of user emmatl
1 review
0 helpful votes
August 17th, 2020

You never know, when such online platforms can come in handy. I had a marriage and a lot of plans for the future. From the other side, I'm grateful for the universe for such a precious life experience. I was quite happy to find this website in my search results and to work with it.

Thumbnail of user andreyb32
Andrey B. – OnlineDivorce Rep

Thank you very much for the feedback! We are so happy we were able to help and that you are pleased with the results of using OnlineDivorce.com for the preparation of your divorce forms and documents!
We will continue to improve our service by making our website more convenient, preparing documents even faster, and offering new features to make your divorce as easy as possible.

Thumbnail of user tb391
1 review
0 helpful votes
April 29th, 2022
Verified purchase

Back to back calls from you for upgrades was super annoying

Reason I chose this business:

I shouldn't have jtlf I was aware of the calls

Reason I chose this product:

Getting a divorce that's why

Quality
Thumbnail of user henrym513
2 reviews
0 helpful votes
May 25th, 2022

I found Online Divorce very helpful and easy to navigate. I would definitely recommend this online divorce service to anyone needing a fast uncontested divorce.

Service
Value
Shipping
Returns
Quality
Thumbnail of user andreyb32
Andrey B. – OnlineDivorce Rep

Thank you so much for sharing your positive experience with us!
The aim of OnlineDivorce.com is 100% customer satisfaction. So we are very happy to know that our service was helpful in your divorce case. We will try to improve our service so that every customer review is just as good!
Kind regards, the OnlineDivorce team.

Thumbnail of user leroyw44
1 review
0 helpful votes
September 2nd, 2020

Everything turned out ok with my divorce documents. I am very pleased. Thank you for the good service. This site works like a fine-tuned engine!

Thumbnail of user andreyb32
Andrey B. – OnlineDivorce Rep

Thank you for sharing your experience. We are happy it was a good one.
OnlineDivorce.com continuously updates and improves our divorce paperwork preparation service to keep our clients satisfied and remain the best online divorce provider in the US.
All the Best, the OnlineDivorce team

Thumbnail of user richardb3103
1 review
0 helpful votes
July 24th, 2021
Verified purchase
• Updated review

Easy to use and paperwork was laid out and organized

Reason I chose this business:

To get it done without lawyers

Quality
Thumbnail of user andreyb32
Andrey B. – OnlineDivorce Rep

We are very happy to know that you had a positive experience using the OnlineDivorce paperwork drafting tool! We really appreciate your input!
Online Divorce encourages all our customers to let us know more about their experiences with us. Please keep us informed with your comments and suggestions regarding the operation of our service and customer support team.

Easy to use
July 2nd, 2021
Verified site experience
• Previous review
Reason I chose this business:

To get it done without lawyers

Thumbnail of user imysheep
1 review
0 helpful votes
September 25th, 2023

First of all, there is a $40 monthly subscription fee to use the online portal that doesn't provide any meaningful information in addition to many "add-on" service fee for them to actually do the work they promised out front; case worker/customer support is slow to respond, and when they do respond, the answers or instructions were vague with missing words/sentences, leaving the only clear instruction the "pay addition to redo everything."

With all those fees and costs, all OnlineDivorce does is providing you the forms you and your spouse can find on the local court's website. Thanks.

Service
Value
Quality
Thumbnail of user jwk5
1 review
0 helpful votes
May 27th, 2021
Verified purchase

The paperwork and instructions were accurate and painless...
Well worth the money.

Thank you
Satisfied customer

Reason I chose this business:

Price
Papers must be typed
All forms were provided
Turnaround time
And its legit

Reason I chose this product:

They fit my professional needs of this task.

Quality
Thumbnail of user andreyb32
Andrey B. – OnlineDivorce Rep

Thank you for such a great review! The Online Divorce team is happy that you are satisfied with our service. We’d love to continue making difficult life events much more comfortable and provide help for awesome customers like you.
Please do not hesitate to share both good or bad experiences with us.
Thanks again!

Thumbnail of user teresaw321
1 review
0 helpful votes
June 3rd, 2020

They sent me my papers really fast, so I filed them straight away. The service was quick and easy to use. I had no problems with the process. Thanks a lot!

Thumbnail of user andreyb32
Andrey B. – OnlineDivorce Rep

Thank you so much for sharing your positive experience with us!
The aim of OnlineDivorce.com is 100% customer satisfaction. So we are very happy to know that our service was helpful in your divorce case. We will try to improve our service so that every customer review is just as good!

Thumbnail of user minicab
1 review
0 helpful votes
May 26th, 2022

Thanks for such excellent service and customer support! I received my ready-to-file divorce forms in only two days, and the judge even commented she was very pleased with how neat they were completed and organized. So now I have my Divorce Decree. Thanks again!

Service
Value
Shipping
Returns
Quality
Thumbnail of user andreyb32
Andrey B. – OnlineDivorce Rep

Thank you for such a great review! We are extremely happy that Online Divorce helped you to prepare your divorce documents and made your separation at least somewhat easier.
We work very hard and try to continuously improve so that our service can be the most trusted to help you get through the complicated process of divorce.
Kind regards, the OnlineDivorce team.

Sitejabber for Business

Gain trust and grow your business with customer reviews.

From the business

Online Divorce is a reliable divorce document preparation service with 20 years of market history. Our vast experience gives us the knowledge to handle any case and satisfy the needs of every customer.

Company Representative

Thumbnail of user andreyb32
Andrey B.
CEO
Typically does not respond to reviews
Andriy has 14 years of management experience in technology and consulting companies and has overseen more than 100 successful and unique projects. He believes that customer satisfaction is the top priority for any business. That is why Andriy built Online Divorce entirely around the idea of fulfilling the needs of divorcees through the best services possible.

How do I know I can trust these reviews about OnlineDivorce?

  • Sitejabber’s sole mission is to increase online transparency for buyers and businesses
  • Sitejabber has helped over 200M buyers make better purchasing decisions online
  • Suspicious reviews are flagged by our algorithms, moderators, and community members
Have a question about OnlineDivorce?