Zo K.

If I could leave negative stars I would. Drivers can't seem to get int their heads that your GPS is not 100% accurate and that you need to look at street signs too. Repeatedly deliver to wrong house. Call customer service and state this. Driver will be out that day to deliver to correct house... WRONG. I get a call mid day the NEXT day from some air head in customer service stating driver will be there to deliver package. Um well since my neighbor brought it over already, that's just not possible. What an absolute waste of time talking to this girl... dumb as a box of rocks. I can't understand why this service even still exists (if you can call it a service). Plus the drivers show up in unmarked vehicles that look like they have been in a demolition derby. Yeah, and I'm wondering why I can't get my packages. It's not hard to look at a street sign and a house number!

I have been a customer for years. I don't know what happened but once I saw that they were using LaserShip I knew I was in trouble. Package destroyed and sent back to iHerb. Never arrived at my location. All of this documented in the tracking log. Since there is not number to contact the company, I initiated on-line chat. What a nightmare. Told it was in customs (um I live in the US). Told I would have to take a picture of the damage and they would look into it. Proceeded to state that I never received the package. Told to contact shipper to receive picture of damage. Seriously! Ended up opening a PayPal dispute and got a refund immediately.

Will never order again. They use sub-par shipping companies that either don't deliver or when they finally deliver (when you are one of the lucky ones to get your order) it's to the wrong address. Customer service is awful. Poor communication and just plain rude. And if you need a refund you are going to spend days trying to get it. AVOID THIS SITE! This is from someone that ordered regularly from this site.